Fletcher Jones Motorcars

4 cars at once My initial contact at the dealership was Derek Nguyen. I was looking for 4 vehicles at once for a project for work, and Derek did his research and le My initial contact at the dealership was Derek Nguyen. I was looking for 4 vehicles at once for a project for work, and Derek did his research and let me know that he would track these cars down when they were available. About every 2 weeks, he would give me an update, until about 5 months later, all 4 cars were available. Mike McMullen, the internet manager, was able to provide a great deal for all 4 vehicles and was helpful in the logistics of the transaction. I would recommend working with the two of them if you know exactly what you need and let them find it for you. More

Painless lease swap From start to finish, the process was smooth, and competitive. I've owned over 25 MB's and leased 2, and this is the only dealer that has serviced any From start to finish, the process was smooth, and competitive. I've owned over 25 MB's and leased 2, and this is the only dealer that has serviced any of our MB's since moving to California 13 years ago. Leslie Lorenson is the only advisor I've ever given carte blanche to "just do what it needs", as there is a level of trust I've never extended on any other cars in the past 45 years. More

Lease Renewal This is 4th car with Fletcher Jones. Very happy with sales associate, Eric Gastineau, but what has kept me coming back is the outstanding service alw This is 4th car with Fletcher Jones. Very happy with sales associate, Eric Gastineau, but what has kept me coming back is the outstanding service always received from Randy Lemus, my service advisor. More

First time buyer and very Happy This is my first Mercedes Very grateful for wonderful experience at Fletcher Jones, excellent service. Thank you Lorna, Chris and Blake. Very very Hap This is my first Mercedes Very grateful for wonderful experience at Fletcher Jones, excellent service. Thank you Lorna, Chris and Blake. Very very Happy with my new GLA More

10,000 miles tune up 2014 GLK Leslie was great..service was done in the time quoted as was price. Love having coffee, USA and waiting for the car to be finished. A bonus is getting Leslie was great..service was done in the time quoted as was price. Love having coffee, USA and waiting for the car to be finished. A bonus is getting into my clean and washed car. I would love to keep Leslie as my advisor...give her a raise. More

Joon Lee is Amazing! Let me start by saying that I used to work in the car dealership business and it was absolutely a breath of fresh air to work with salesmen that "Aren Let me start by saying that I used to work in the car dealership business and it was absolutely a breath of fresh air to work with salesmen that "Aren't the Norm". Joon did not push me into a car that I didn't like, he gave me all the time I needed to pick out the perfect one! The entire car buying experience was phenomenal. The sales manager and finance guy were top of the line! I am sold and cannot imagine shopping anywhere else, ever again. I'm a lifer! More

quick and easy - good group of people The dealership is full of great knowledgable people. All information given was quick and to the point. Friendly and polite. Close to home and love th The dealership is full of great knowledgable people. All information given was quick and to the point. Friendly and polite. Close to home and love the SNA shuttle service! More

very good with my service advisor, Kaetlynn Troung supposedly 30K service, have only 27901 miles, but last service over a year ago. Requested Katelynn if the one year service plan can be converted to supposedly 30K service, have only 27901 miles, but last service over a year ago. Requested Katelynn if the one year service plan can be converted to 10K miles service plan but was told it is MB service plan as yearly notice. More

Broken window switch (third party damage/billing) It was Mother's Day weekend, and my travel plans had already been compromised but given the circumstances FJ Mercedes NB squeezed me in early on Satur It was Mother's Day weekend, and my travel plans had already been compromised but given the circumstances FJ Mercedes NB squeezed me in early on Saturday morning to service my vehicle, had the part available (one left in stock) and repaired the damage with a new electronic window lever panel within a few hours. Offered me a car rental so I could accomplish some errands while I waited for my vehicle repair to be completely serviced. Always accommodating & good service as usual. My only draw back is I thought the final price for the new part was a little steep (less labor charge). More