Fletcher Jones Motorcars

Going the extra mile I had a problem with my after market wheels leaking on my CL 63 and my service adviser Ed Hill could have sent me away , but Fletcher Jones went the e I had a problem with my after market wheels leaking on my CL 63 and my service adviser Ed Hill could have sent me away , but Fletcher Jones went the extra mile to fix my problem, I couldn't be happier with there sevice More

I'll always choose FJ and Denise! Denise Banner is the best!! She goes the extra mile to create an atmosphere of comfort and caring for her clients. She is supported by an exceptional Denise Banner is the best!! She goes the extra mile to create an atmosphere of comfort and caring for her clients. She is supported by an exceptional support team of managers. I had dreaded that beat up feeling of negotiating but it didn't happen. I left smiling and thrilled with my new E350, truly the car of my dreams!! More

B Service and other details The service was outstanding. The service rep kept me updated on all that was to be serviced. Couldn't be more happy with my car being completely taken The service was outstanding. The service rep kept me updated on all that was to be serviced. Couldn't be more happy with my car being completely taken care of. It drives like a dream. Fletcher Jones is number 1 on a scale of 10 thank you. Adam Gedik kudos to you for the promptness and courtousey professionalism you graced me. Floyd "jr" Leon More

service and support above and beyond Outstanding service, support and follow-up from both Dan and Josh to get my new GLA's iPhone Drive Kit Plus to work properly. From my arrival at the d Outstanding service, support and follow-up from both Dan and Josh to get my new GLA's iPhone Drive Kit Plus to work properly. From my arrival at the dealership until resolution two days later, they did everything they could to take care of my concerns and support my needs. Josh took the time to learn all the details of how the Drive Kit system works. I was provided a loaner car at no cost to me while this was accomplished. Impressive! You've definitely hired the right people to keep your business thriving and reputable. More

Service From making appt until picking up the car everything is very smooth and efficient. Leslie Lorenson is always wonderful. The convenience of a curtesy From making appt until picking up the car everything is very smooth and efficient. Leslie Lorenson is always wonderful. The convenience of a curtesy car makes my life exceptionally easy to get to back to work or if I need to take it home for a day. It's the only place I ever want to have my car serviced. Thank You! More

Service Emergency Service and covered under warenty...Hurray! No surprises as was shared with me when I purchased the extended waranty. It was done in a da Emergency Service and covered under warenty...Hurray! No surprises as was shared with me when I purchased the extended waranty. It was done in a day and extra work was attended to and I could not be happier. More

Superior service Tom Johnson provides superior masterful customer service! He is low pressure and an ease to deal with during your car purchase transaction. Tom is ver Tom Johnson provides superior masterful customer service! He is low pressure and an ease to deal with during your car purchase transaction. Tom is very detailed and knowledgeable in his facts, he has excellent communication skills and extremely trustworthy all of which are especially important attributes when making a car purchase. Tom has your best interest at all times; he made our transaction quick and pleasant. We were not a fan of the FJ sales techniques but Tom's professionalism, superior work ethics, and honesty turned us around in to a favorable opinion of FJ sales. We investigated other dealers and in the end it was Tom Johnson goes above and beyond outstanding customer service. He wants his customer happy and his drive to make our car purchase a positive memorable experience is the factor that made our decision to purchase from FJ. This was our ninth Mercedes purchase and by far the BEST! I'm posting this compliment to help others when searching for their Mercedes as it took me months to weed out to find Tom Johnson. Thank you FJ for having such a great asset to your FJ sale team now you need to clone Tom. More

Exceptional and Genuine Service I absolutely appreciated Daniel, Tom and Michael’s assistance and understanding of my needs and in providing all the information I needed. I am in sa I absolutely appreciated Daniel, Tom and Michael’s assistance and understanding of my needs and in providing all the information I needed. I am in sales and felt they were genuine and honest as I had other options, but because of their relationship driven demeanor and their focus on what I was looking for in a vehicle and my financial objectives, I was compelled to purchase a car and feel like I will be a Fletcher Jones customer for life. I also appreciated Ron Campagnone’s support and dedication to me everyday step of the way. All the Best Joe Martino More

GLK 350 service Excellent staff in all positions. Prompt responses, clear communication, helpful advice, and no hard sell. My car is always returned looking great, on Excellent staff in all positions. Prompt responses, clear communication, helpful advice, and no hard sell. My car is always returned looking great, on time, and service complete. More