Fletcher Jones Motorcars

Best dealership ever! I recently brought my vehicle in for servicing, and due to some software updating, the vehicle was not ready when promised. I had a 4 day out of town I recently brought my vehicle in for servicing, and due to some software updating, the vehicle was not ready when promised. I had a 4 day out of town trip planned. No problem. I was given a loaner and told to returned it whenever I returned to town. Salesman, Joey Gulo, and service advisor Steve Bates are why I continue to return to Mercedes. Thank you for exceptional customer service! Just for the record, I have purchased/leased 5 vehicles within the last 8 years and have never been disappointed. More

First Time Mercedes Benz Owner!!!!!! I have to say my intent was not to buy a Mercedes and keep my Ford F-150 Platinum SuperCab fully equipped, however after moving here from another stat I have to say my intent was not to buy a Mercedes and keep my Ford F-150 Platinum SuperCab fully equipped, however after moving here from another state I soon found out my truck would not fit in the garage. I am impressed by the sales staff especially Pon, Eric and Bradley Cooper who eventually sold me my 2012 E350 Cabroilet. What a cream puff! All the cars I had looked at were pristine and better yet all of the sale people that I dealt with know the product very well. I cannot forget to recognize Jason who delivered the car, another example of knowledge, patience and professionalism. I did a lot of research on Mercedes dealerships and Fletcher Jones by far out weighs the two I passed on the way from my home to Fletcher Jones. I never felt pressured, in fact Bradley certainly accommodated a 7 year old boy who was a trooper in the car buying process(Even though he was sad to see our F-150 depart us). The most important fact is we are returning to purchase a 2015 GLK for my wife as she fell in love with the practical features and by far safety of a Mercedes. It is the employees that by far make a customer return for business. I can honestly say that is our case. I even referred my Accountant who is interested in purchasing a Mercedes More

A new client for life Where do I begin................I bought my very first MBZ on Friday 2/28/15 from Daniel Di Conti. I was greeted by Daniel who turned me over to Tom t Where do I begin................I bought my very first MBZ on Friday 2/28/15 from Daniel Di Conti. I was greeted by Daniel who turned me over to Tom to take me and show me cars in my price range. Buying a car is fairly stressful but Tom just talked to me and did not try to "sell" me. He was very patient with all my crazy questions and listened to me ramble but he was so accomodating! After picking out a car we took it for a test drive and I was hooked. Now the hard part (or at least that's what I thought) about negotiating price. This was actually the easiest process (and quick) that I have ever been through. I came armed with prices and ads from other dealers and questioned Daniel on several areas of concern. I can't tell you enough how patient, professional and kind he was in answering anything and everything. When all was said and done, I feel I was quoted a fair price (even great) price on my car along with my trade in. He even got me an incredible APR and I also purchased an extended warranty (2 years). After agrreing on terms Daniel brought me over to Andres (ask him about his dog as he is a proud dog owner). I had "fun" just chatting with while he showed me the paperwork and hwere I needed to sign. I couldn't believe how quick the whole process was and the next thing I know, Daniel and Tom are thanking me and I gave them both a hug and then got in my awesome car and drove home. Thank you FJ Mercedes for making sure your customers are well taken care of and especially to Daniel, Tom & Andres....GENTLEMEN.....YOU GUYS R O C K!! More

Fletcher Jones - E400 James Sullivan & Nicholas DiNapoli have far exceeded my expectations of a car buying experience. They went above and beyond to ensure I got not only t James Sullivan & Nicholas DiNapoli have far exceeded my expectations of a car buying experience. They went above and beyond to ensure I got not only the car I wanted but first class service once the deal the went through. This is my 5th Mercedes from Fletcher Jones & they have once again shown their customer loyalty. Thank you for making this such a seamless transaction from the test drive to finance. More

Great first experience This was my first experience at any Mercedes dealer. Christine Nolden made my wife and I feel at home. Her customer service was outstanding and she to This was my first experience at any Mercedes dealer. Christine Nolden made my wife and I feel at home. Her customer service was outstanding and she took us through the entire experience with the best service. I will definitely be coming back for my next car purchase. More

Sales The sales man was very nice, knowledgeable, and friendly. He worked so hard to meet my requirements. In fact he offered his help in the future in case The sales man was very nice, knowledgeable, and friendly. He worked so hard to meet my requirements. In fact he offered his help in the future in case I needed help with my SL 500. Well Done Sam ! Thank you More

Amazing Customer Service I've dealt with Fletcher Jones many times in the past, as this was the third Mercedes I've gotten. With that being said, Mike and James were very fri I've dealt with Fletcher Jones many times in the past, as this was the third Mercedes I've gotten. With that being said, Mike and James were very friendly and most helpful in relation to getting me into a new car. I am never disappointed when I come to Fletcher Jones as a result of dealing with them. I never feel pressured and I always feel well taken care of. More