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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

December 16, 2014

Always a Professional in all aspects of servicing my MB550S I have had Dan as a service contact since I purchased the MB. He has always provided me with professional service and always goes that extra mile to More

by Preston P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Dan Schmidt
Dec 26, 2014 -

Fletcher Jones Motorcars responded

Hi Preston, Thank you for taking the time to leave your feedback. I am glad to hear that Dan and Daniel have continued to provide you with exceptional service. If I can be of any further assistance, please do not hesitate to contact me. Heather Lewis Client Care Manager

December 13, 2014

Pleasurable overall experience purchasing 2015 ML350 Over all the years of purchasing cars, this event was, by far, the most pleasurable and exciting experience we've had. Not only is the car an incredib More

by Blueliner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sarvey, Paul Brown
Dec 15, 2014 -

Fletcher Jones Motorcars responded

Congratulations on your beautiful new ML350 and thank you for taking the time to share your experience. I'm so pleased to hear that you had a great overall visit here at Fletcher Jones. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. Heather Lewis, Client Care Manager

December 10, 2014

Poor service!!! Hi dear, on Nov 2nd, we paid $1K for refundable deposit. Later due to whatever reason, we decided to temporarily out of market and request refund. we More

by zenglian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Hardy
December 10, 2014

LOVE MY NEW M BENZ Thank you David Lee for helping me find my new car. The service was impeccable and the transaction was swift and easy. I love my new car and it's exac More

by ken aseme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that David Lee took excellent care of you during your visit. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

December 10, 2014

A collaboration between the dealer and the client It was the first car purchase that I did alone, so I was learning most of the things. However, after the first day, I've realized that Moh truly, gen More

by wc93671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moh Amrani
Dec 15, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm very pleased to hear that Moh took excellent care of you during your visit. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. Happy Holidays! Heather Lewis, Client Care Manager

December 04, 2014

This is my 3rd M Benz from Mike, that about says it I have purchased 3 cars from Mike McMullen and I expect I will eventually purchase more. He makes the whole project as enjoyable as possible. Not al More

by stevelane94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen
Dec 08, 2014 -

Fletcher Jones Motorcars responded

Thank you for your feedback! I'm thrilled to hear that Mike continues to make your purchase experience exceptional. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

December 04, 2014

Expected higher class from a mercedes dealer Tommy cant keep facts straight calls lists wrong car when he calls back has no idea hes talked to you about facts even claims price he said ---he didn More

by woohoo not buying
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tommy Tran, Matt Jameson
December 01, 2014

My Christmas gift :-) 2015 SL550 Tommy Tran is the reason I came back + the service. I live 5 miles from Hoehn Mercedes so I fell that says it all. This is the first time I met Matt J More

by ron.morese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Nejib Belhedi, Matt Jameson
Dec 01, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking a moment to share your feedback! What a beautiful Christmas gift! :) I'm so pleased to hear that Tommy took excellent care of you during your visit. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

November 22, 2014

Another great car purchase thanks to Pon Although we do shop around when buying a new car, Pon always ends up the one getting our business in the end because of his friendliness, knowledge an More

by DidierMalenfant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pon Shen
Nov 24, 2014 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm very happy to hear that Pon always takes excellent care of you during your visits. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. Heather Lewis, Client Care Manager

November 21, 2014

Exceptional dealership with professional individual care. I've been going to FJMB for nearly 10 years for both my purchase and my service. A committed effort is made to make me feel special and welcome. The More

by OCJimmy71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Nov 24, 2014 -

Fletcher Jones Motorcars responded

Thank you for your loyalty over the years and for taking the time to share your feedback. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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