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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
November 20, 2014
Exceptional!!! My entire experience was outstanding, and I will be referring clients and friends with abundant enthusiasm. Everyone has been incredibly accommodatin My entire experience was outstanding, and I will be referring clients and friends with abundant enthusiasm. Everyone has been incredibly accommodating, and has made this experience an absolute pleasure!! Christine Nolden is wonderful, and anticipated my needs as well as those of my client who just leased a G 550. She went above and beyond to make sure we were extremely happy. Huge thanks to Christine, Garth Blumenthal, James Sullivan and Keith May!! More
by elissaelkin
Employees Worked With
Christine Nolden, Garth Blumenthal, Keith May, James Sullivan, Christine Nolden
November 17, 2014
Will never buy a car from any one else! Pauly was awesome! We live in La Jolla and started this process with SD MB. Nothing felt right. Moved to FJ MB, met Pauly, and the rest is history! Pauly was awesome! We live in La Jolla and started this process with SD MB. Nothing felt right. Moved to FJ MB, met Pauly, and the rest is history! Thanks for a great experience. The car delivery was perfect and Dave (David?) was great to deal with. More
by donaldneiljones
Employees Worked With
Paul Gulo
November 16, 2014
Two Vehicles in one evening - 2015 S550 & 2015 ML 350 Purchasing and or leasing vehicles through the Fletcher Jones team is always efficient and easy. Thank you Tony Payan, Dean Terrones and Angel Roach! Purchasing and or leasing vehicles through the Fletcher Jones team is always efficient and easy. Thank you Tony Payan, Dean Terrones and Angel Roach! It was as simple as texting Tony the vehicle specs I was looking for. Prior to arriving he had everything ready for my viewing a nice narrowed down selection saving me time. Chris Lanza helped expedite the process and Angel had me out of her finance dept in about 10 minutes or less. Dean spend time with us making sure we understood the basics and a few other special items to make the first evening's drive a pleasure. Thank you again and we'll see you soon. Visit Tony Payan at Fletcher Jones in Newport Beach for your next vehicle. More
by bryan robaina
Employees Worked With
Chris Lanza, Angel Roach, Tony Payan
November 16, 2014
Purchase of BlueTec SUV Everything about my purchase experience was seamless and pleasant. Bill Handley is extremely knowledgeable and courteous. Tha test drive was excellen Everything about my purchase experience was seamless and pleasant. Bill Handley is extremely knowledgeable and courteous. Tha test drive was excellent. The person in the finance department was also extremely helpful and courteous. More
by bellisimo
Employees Worked With
Tony Korona, Bill Hardy
November 11, 2014
Trade In 2011 ML350 BlueTec for 2015 C400 Always a pleasure working with Brian Conopask - he's extremely friendly, never 'pushy', highly competent in all the new car technology and features, a Always a pleasure working with Brian Conopask - he's extremely friendly, never 'pushy', highly competent in all the new car technology and features, and just an all around great guy. We got a pretty good trade value on my F-J CPO 2011 ML350 BlueTec, and a good deal on the lease on the new C400. What an awesome vehicle! And going through Finance with David Brennan was a breeze. Another great F-J employee! That's why we keep coming back!! More
by lbhammond
Employees Worked With
David Brennan
November 02, 2014
GL450 We purchased a GL 450 which had to be specially ordered due to the color. The whole experience was fantastic, Tommy Tran and Matt Jameson did a great We purchased a GL 450 which had to be specially ordered due to the color. The whole experience was fantastic, Tommy Tran and Matt Jameson did a great job from helping us pick out the packages, to updating us on timing to helping us with trade-in. We look forward to working with Tommy and Matt in the future on our next car purchase. More
by chloemama
Employees Worked With
Tommy Tran, Matt Jameson
October 31, 2014
Total lack of respect from sales staff My buying experience was less than favorable. Went on-line and checked out their inventory and saw a car I was interested in so I filled out their "Re My buying experience was less than favorable. Went on-line and checked out their inventory and saw a car I was interested in so I filled out their "Request Quote" form. I didn't receive a quote but instead Eric Rosenthal called and said I had to come down in person so they could best match me with the proper car. They need to re-label their form "Request Meeting" to be truthful, besides this is the age of on-line shopping and receiving quotes by electronic means is the norm, particularly for the younger professionals who will be their future customers. So I dealt with two other dealers strictly on-line (House Of Imports and Laguna Niguel) who were very professional and courteous. They provided me with much useful information including pluses and minuses of the vehicle and their available options. They also provided me with very competitive pricing and described the cash rebates MB was currently providing on my desired car, so receiving a substantial discount on this car wasn't a problem. So I was well versed in what was available - unfortunately I only wanted a car with a few specific options which wasn't currently available unless I spend thousands more for options I did not want, but I knew what price I should pay. Then Eric called so I decided to go visit their dealership. Got to Fletcher Jones, met a salesman by the name of Brad but then another customer who might have had an appointment with Brad came in, so I was transferred to Nima. I described the car I wanted, said I was only interested in purchasing so we did an on-line search and could only find a car that had more than I wanted, namely a sunroof. No problems, they could make a deal where I wasn't charged for the sunroof. Test drove the car plus I checked out other cars that had my desired interior finishes. So I clearly stated that "looks like I'm going to have to contemplate what trade-offs in options will work for me". Went back to his office and was asked some questions including my SSN. I said no because there was no need to run my credit unless we had settled on a price which we hadn't done. Nima explained they had the "perfect car" so I should buy. If he had listened to my comments, he would have known that they did not have the perfect car. Then he stopped and said he would be right back. I waited for at least 10 minutes (I almost left during my wait) until he came back with another sales person, I forget his name but he was proud of his Italian heritage. Totally unprofessional to just leave a customer for that length of time plus why was I working with a salesperson who did not have the authority to actually make a deal? So the first thing new sales person/manager decided was that I was foolish to buy and that a pre-paid lease would be the best thing to do. Amazing that he knew nothing of my financial situation and lifestyle desires nor my conversations with my Certified Planner, but I'm sure he was well versed in maximizing FJ's profits. During his number crunching he used full MSRP and mentioned the dealer cost (failed to disclose incentives) and said the interest was only 1% - I glanced at the money factor and multiplied it by 2400 and came up with a substantial higher interest rate. I just said no lease and that I could get a price thousands below his dealer invoice. A little back and forth (he did mention that only FJ gave complimentary car washes - guess the folks at Laguna would be surprised to hear that, even my Acura dealer would wash my car for free if I asked) and I just said give me this price which was in-line with my other quotes. He said no way FJ could do that, so I said "guess we are done here, thank you for your time". So I left and went outside towards my car. He came outside and said I was trying to steal from them and that they needed to make money to pay for their building expenses, like that is my problem. Finally he said what if he could give me my price to come back inside and I politely said no because I was pretty sure that would be a waste of my time. He was either lying now or before so I had no trust in his word. And finally he said some unkind things towards me right in front of the dealership. Once again, totally unprofessional and I'm sure if any potential customers were around hearing and/or seeing this altercation would have reflected poorly on the dealership. More
by edward.r
October 30, 2014
Exceptional Service and Attitude Steve Yakura, the representative who has been handling my vehicle, has been the model of courtesy, intelligent creativity, and knowledgeable professio Steve Yakura, the representative who has been handling my vehicle, has been the model of courtesy, intelligent creativity, and knowledgeable professionalism. I am wholly impressed and encouraged by the experience at Fletcher Jones because of exactly that; Steve Yakura has embodied a manner of skilled choreography that only an experienced and trained professional can. I would definitely recommend Fletcher Jones and their inherent processes. More
by Patt Khalili
Employees Worked With
Steve Yakura
October 30, 2014
Gustavo Alarco "He is master in Professionalism" Not only does he reflect professionalism but is gracious. He is timely, gives you the direct attention to the specific need for your visit and make y Not only does he reflect professionalism but is gracious. He is timely, gives you the direct attention to the specific need for your visit and make you feel you are special. I work 5th & Flower, downtown LA, many ask why drive to NPBCH for service when a dealership is a few blocks from my office. The above comments explains why. From my first day experiece with Frank Boccio and Pauly Gulo in sales and to Gustavo Alarco as MY service advisor, I am very pleased. More
by betty.rhone.3
Employees Worked With
Paul Gulo, Gustavo Alarco, Frank Boccio
October 28, 2014
An excellent experience. Thank you Fred, your an excellent sales person.. I was very happy in the manner in which you helped me. I would like to say thank you again for all yo Thank you Fred, your an excellent sales person.. I was very happy in the manner in which you helped me. I would like to say thank you again for all your consideration given me. Lucille De La Cruz More
by LucilleMDeLaCruz
Employees Worked With
Fred Fazli
