Back

Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Contact Dealership

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,429 reviews

September 15, 2014

Special appreciation to Justin Ringel for his help Excellent experience. Found the car I wanted at an acceptable deal. Everyone was prompt and courteous. Very pleased with all aspects of the transact More

by MORSECPA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Kogan, Shelly Ball, Justin Ringel
Sep 17, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback! I'm happy to hear that Shelly, Ed, and Justin took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 13, 2014

Great experience at fletcher jones This is my third leased car at Fletcher Jones. Paul Gulo and his assistant Tom gave me great dealing experience and support. They answered my question More

by wsonguci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo
September 08, 2014

I got to this center because of Tony Irvani I actually have gotten my cars from different dealerships from house of imports to Caliber to Rosnak but I take my cars to Flecher because of this guy More

by Mehrbod Mohammadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Sep 09, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to leave your feedback. I am happy to hear that Tony has been able to provide you with superior service on your Mercedes-Benz. If you are ever in the market again, I hope that we can extend that superior service to assist you. If we can be of any further assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager

September 03, 2014

Best dealership experience ever Arash was awesome! We really enjoyed the entire process, he didn't push, he didn't force us to do anything we didn't want he helped us and was kind an More

by Sergeallex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi
Sep 03, 2014 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm happy to hear that Arash took excellent care of you during your visit. If you have any questions or need future assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

Sep 04, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to leave your feedback on your experience. I am happy to hear that Arash was able to provide you with an enjoyable experience. If you have any questions or concerns, please feel free to reach out to us. Heather Lewis, Client Care Manager

September 02, 2014

Best car buying experience ever! I just leased my third MBZ from Fletcher Jones. One of the reasons I stick with Mercedes is because of the service department at Fletcher Jonest. I've More

by lorozco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I just bought a new CLA from Fred but Steve Bates is my Service guy!, Steve Bates
Sep 02, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback on your experience working with Steve in service and Fred in sales! I'm happy to hear that both have taken excellent care of you! If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

Sep 04, 2014 -

Fletcher Jones Motorcars responded

Thank you for your wonderful feedback, we greatly appreciate the loyalty from clients like yourself. Congratulations on your new Mercedes-Benz CLA-Class! I am glad to hear that Steve and Fred have provided you consistently with spectacular experiences. As always, if we can be of any further assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager

August 31, 2014

Ray was awesome!!! Excellent Service Advisor, Ray Schroeder was awesome!. The waiting time was pretty good (less than 2 hours) Very happy with overall service. Thank yo More

by Raquelina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Sep 02, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback on your experience working with Ray. I'm so pleased to hear that he took excellent care of you and your Mercedes-Benz! If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

August 30, 2014

Always great As usual, great praise for Fletcher Jones service...beginning with my Service Advisor, Jon Derbyshire, who is always fantastic and the consummate prof More

by skipf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Sep 02, 2014 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm happy to hear that Jon Derby took excellent care of you during you most recent visit! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

August 23, 2014

efficient service advisor....did not remedy the problem...se Service adv. concerned and offered to pick up car at my home, have it re-done and return it. Very thoughtful and considerate. I would use him again. More

by shapstwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Uhl
Aug 25, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm happy to hear that your Service Advisor offered to accommodate you. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

August 21, 2014

Service Just want to add that one of the detail guys from the back saw me driving out and my windows were not clean and he came running and rewiped my windows More

by kris.rogina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Aug 22, 2014 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm so pleased to hear this. If you have any questions or need additional assistance, please don't hesitate to contact us. We look forward to seeing you on your next visit. Heather Lewis, Client Care Manager

August 02, 2014

Best car experience ever! Stopped by on my lunch hour to check out the preowned 2012 GL450 models on the lot and was greeted by Paul Gulo. He was great! He showed me what they More

by Pamela D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Libby Alligood, Paul Gulo
Aug 21, 2014 -

Fletcher Jones Motorcars responded

Hi Pamela, Thank you for taking the time to rate and review your experience. I am very pleased to hear that Paul and Libby were able to provide you with a wonderful experience and congratulations on your Mercedes-Benz. If we can be of any assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager

...
168
...