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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

July 25, 2014

thank you Christine Nolden very pleased with the service & information provided to me (read fine print), which I never been able to understand; Christine Noldan was Honest & More

by flozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Nolden
Jul 28, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm very happy to hear that Christine went over your options and kept you informed throughout the process. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 24, 2014

"Best car buying experience" Came to Fletcher Jones simply with the intention to window shop and could not believe the amazing service I was given. I had been car shopping for abo More

by JorgeJabaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Libby Alligood, Joey Gulo, Angel Roach
Jul 28, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to rate and review your experience. I'm very pleased to hear that both Joey and Libby took excellent care of you and made your visit memorable. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 02, 2014

Amazing Experience Having purchased a few cars I was blown away at the experience I had at Fletcher Jones Mercedes Benz. From the moment we stepped on the lot until we d More

by Jason Bowen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jameson, Tommy Tran
Jul 02, 2014 -

Fletcher Jones Motorcars responded

Hi Jason, Thank you for taking the time to share your feedback on your recent visit with Tommy. I'm so pleased to hear that you had an excellent experience. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 02, 2014

Denise Banner is wonderful and so professional. Denise Banner is a sales associate at the NB Mercedes Dealership. She is excellent and every time I need a car, she is the person I see. Dawn Tetraul More

by dawnsather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner
Jun 04, 2014 -

Fletcher Jones Motorcars responded

Hi Dawn, Thank you for your feedback! I'm so pleased to hear that Denise has taken excellent care of you. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 24, 2014

Best car sales experience ever Buying/leasing a car is typically an annoying process. However, my experience with Tommy at Fetcher was anything but; I felt cared for, valued, and I More

by thespasticone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jameson, Tommy Tran
Apr 29, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to review your experience. I'm so pleased to hear that Tommy has taken excellent care of you and that you enjoyed your visit. Should any questions arise or if you need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 23, 2014

My dream car! I just picked up the car I ordered 3 months ago. Working with Fletcher Jones was such a pleasure and Joey Gulo made it even more enjoyable. From the More

by sallyrobertson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo and Dean J Terrone, Joey Gulo
Apr 24, 2014 -

Fletcher Jones Motorcars responded

Thank you again for sharing your feedback regarding your experience working with Joey and Dean. Please reach out and let us know if, at any point, you have questions or need additional assistance. Enjoy your dream car! Heather Lewis, Client Care Manager

April 23, 2014

My new car All the people I hae deal with at this dearler ship I can't say enough good things about them All where excellence and very personable. You will be More

by simba1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ribble, Anthony Caposio, Tom Johnson
Apr 24, 2014 -

Fletcher Jones Motorcars responded

Thank you so much for taking the time to share your feedback. We look forward to continuing to serve you for years to come! If you have any questions or need any future assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 10, 2014

James Sullivan Team sets the standard! We are loyal James Sullivan fans. James provides the most professional experience imaginable; there is no haggle, no drama, just a sincere ability to More

by dleander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian , James Sullivan
Apr 14, 2014 -

Fletcher Jones Motorcars responded

Thank you for your feedback! I'm so pleased to hear that James and Christian took excellent care of you during your visit. If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 08, 2014

Luc Le The salesperson (Paul) very helpful and knowledgeable about the new vehicle, Paul also shown us how to use all the feature of the new SL & S550 vehicl More

by Lucle2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul (don't remember) help Luc & Huong test drive S550 on April 7 at 6:15 pm.
Apr 10, 2014 -

Fletcher Jones Motorcars responded

Thank you for taking the time to review your visit. I'm very pleased to hear that Paul took excellent care of you and your wife! If you have any questions or need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 07, 2014

Ok - So in the past year I've had 2 great sales experiences with James Sarvey and this time I wanted to check out service since my CLS55T0 needed an "A" service. Please note that I live in Cardiff More

by dkchips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gedik
Apr 10, 2014 -

Fletcher Jones Motorcars responded

Thank you again for your loyalty and feedback! If any questions arise or if you are in need of future assistance, please don't hesitate to contact us! Heather Lewis, Client Care Manager

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