Fletcher Jones Motorcars

Always Rick is looking the way to find a car that fit our needs and the best deal for our family and friends. I recommend Rick Kilekas needs and the best deal for our family and friends. I recommend Rick Kilekas More

Tommy was very entertaining and a pleasure to work with. At no time was he pushy and let us take our time. Drove a few cars and Tommy didn't try to sway us one way or the other, just very informative with w At no time was he pushy and let us take our time. Drove a few cars and Tommy didn't try to sway us one way or the other, just very informative with what each car was equipped with. His assistant Aaron was also a pleasure to work with, they make a great team. We will go back to Fletcher Jones and ask for Tommy for our next car. More

What a great car buying experience at Fletcher Jones. I What a great car buying experience at Fletcher Jones. I had the pleasure of working with Thomas Carnevale. He was amazing. Very knowledgeable and pro What a great car buying experience at Fletcher Jones. I had the pleasure of working with Thomas Carnevale. He was amazing. Very knowledgeable and professional. He listens to you and goes beyond to get your perfect vehicle at the best price without pressure. Thomas also went out of his way to come to my house to set up my garage door opener. Also many thanks to Chris for taking the time explaining all functions. Can't thank Thomas enough for making my car buying such a great experience. Love my new E 350! . More

I traded in my cls550 for a brand new cla w. amg sports package, panoramic sunroof , etc. I have never met any car sales man like Eric Gastineau in my whole 54 year old life,. He's amazing. one year ago I package, panoramic sunroof , etc. I have never met any car sales man like Eric Gastineau in my whole 54 year old life,. He's amazing. one year ago I talked to him about trading my cls550, -09 for the new cls550, -12 body. it never happened. one year later I decided to get the cla. What I hate most about car sales men is all the BS they give you. Eric never gave me one ounce of BS and truly this the 1st time I enjoyed buying a car, from start to finish. I live close to San Diego and first I contacted Hoehn MBZ in Carlsbad, horrible experience. they dropped the ball completely and never even followed up on my special order request. Thank god I still had Eric's contact info!!!!!!!! Eric gave me and is still giving me unbelievable professionalism and out of this world customer service, period!. Due to Eric's sales man ship, as long as he is with FJ MBZ, I'll buy all my future cars from him. If you deal with Eric I personally guarantee you that you to will be amazed that a car buying experience can reach this level of satisfaction. Andy Jonasson MBA Oceanside, CA More

We had the attention of the staff throughout the process of several visits and their help in making a purchase decision. I feel I can contact or visit at any time to continue getting great service. I am v of several visits and their help in making a purchase decision. I feel I can contact or visit at any time to continue getting great service. I am very happy with my car and the buying experience. More

I walked into Fletcher Jones last week. I was greeted by I walked into Fletcher Jones last week. I was greeted by Camelia at the front door and from that moment on, I was hooked. Camelia and everyone in he I walked into Fletcher Jones last week. I was greeted by Camelia at the front door and from that moment on, I was hooked. Camelia and everyone in her team made me feel like a king...definitely played a big part in my decision to purchase! The sales team: Dean, James, and Paul are the guys to see. They put up with me, had the patients of Job, and made the deal happen. A special shout out goes out to Nicole! Her dedication to making sure I talked to the right guys, was priceless. I now have a beautiful CL 550 sitting in my garage!! More

The dealer gave me a great price. $7,000 below **invoice** on a 2014 E350 that I special ordered is a fantastic deal. However, my salesperson, James Sarvey, sometimes failed to return my calls pr **invoice** on a 2014 E350 that I special ordered is a fantastic deal. However, my salesperson, James Sarvey, sometimes failed to return my calls promptly when I called to inquire about the status of my order. At one point, I got a call from another salesperson, James Sullivan, who suggested that the agreed price was too low and could not possibly be accurate. Sullivan even threatened to cancel my order when I disagreed with him. As you'll see (below), I wish he had. Eventually, Mr. Sarvey confirmed the price in an email. I took delivery of the car last week. It appears to have an intermittent defect with the stereo system that causes the sounds to be muffled from the left front speaker on an intermittent basis. Mr. Sarvey referred me to the shop foreman, who told me that he could do nothing to fix it unless it occurred while in his presence. Since the problem is intermittent, there's no guarantee there. He also said that the video I made showing the problem would not be sufficient to permit them to repair it. He was unable to tell me what would be necessary to fix it, so I'm a bit concerned that they'll need to tear open the dashboard on my brand new car. It has been my experience that once a dashboard is torn apart, it often if not put back together right. I'm pretty disappointed with the car. A brand new $60k car just shouldn't have that kind of problem. Once its had the dashboard torn apart, I don't really view it as a "new car" anymore either. There's also a funny smell from the air conditioner. It smells like a charcoal filter, and gives me a headache (and worse) whenever I drive it. When I spoke with the shop foreman about it, he told me that Mercedes doesn't offer a regular pollen filter. As far as I can tell, there's no way to fix this problem. Even if the smell diminishes over time, it'll come back when they replace the filter with a new one. Many car companies that offer charcoal filters also offer pollen filters that don't smell, but not Mercedes... When I told Mr. Sarvey that I was unhappy with the car and was considering selling/giving it back to them, he promised to call me yesterday morning with a price. He never did. My emails and calls yesterday were not returned. I finally called yesterday evening and asked for a sales manager. They wouldn't talk to me, but had Scott Ribble (the Customer Service Manager) call me back. Ribble was polite, but told me that Fletcher would not, under any circumstances, take the car back. He promised that James Sarvey would return my call tomorrow. Sarvey did not return my call today, but instead emailed telling me that Fletcher Jones wants all communications with me by email from now on. He has declined to provide me with any price for the car, and continues to insist that I must bring it in for repairs. I'm not sure how I can possibly bring the car in for repairs and honor his request that I only communicate by email. I'm definitely not interested in owning a car that needed repairs the day it was bought, either. Overall, I'm very disappointed with Fletcher Jones and with Mr. Sarvey. I'm still trying to work with them, but if that fails, I'll have to file a case against them in arbitration. More

This is the 3rd time we leased our MB through Fletcher Jones with the excellent help from Tommy. We are very satisfied customers given the fact that Tommy and his staffs take care of us very well. He unde Jones with the excellent help from Tommy. We are very satisfied customers given the fact that Tommy and his staffs take care of us very well. He understands our needs and willing to go extra miles for us to get us the best deal. We have been a loyal customers of MB (together with our parents, we owned/leased 20 MB in various models over the past 40 years) and had transacted with other dealerships, our experience with Flectch Jones has been one of the greats so far. We will be back! More

it was very comfortable to work with Tommy Tran...He helped us lease our car professionally with a good deal...I hope he could help me for another Mercedes so far... helped us lease our car professionally with a good deal...I hope he could help me for another Mercedes so far... More

Ok - so we have bough our second Mercedes in just the last 5 months from FJ and James Sarvey and Christine are tops. This time it was a new 2014 E Coupe for my wife - and after changing her preferences f last 5 months from FJ and James Sarvey and Christine are tops. This time it was a new 2014 E Coupe for my wife - and after changing her preferences from an ML to an E class - both James and Christine did not miss a beat. They were patient and totally informative on all the features and benefits for both cars. Their inventory is the best and the pricing and efficiency of the total process is painless. We'll be back in 23 months, 5 days and 6 hours to turn our 2014 E Class in for the 2016 model - can't wait. David and Marcia More