Fletcher Jones Motorcars

CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving away to realize the problem wasn't fixed -- still vibrating at speed (65-75mph). I took it right back and told them to call me when it's properly fixed. After another 3 weeks, they finally said it was fixed, something to do with the rims and having them repaired. The car drove smooth on the way home. Two days later I noticed the tires weren't holding air. After two months of ownership I decided to sell the car. Another local dealer was interested and when they inspected the car they determined it was in an accident and had been repaired. After they showed me where and how they could tell, sure enough I could see the repair work (though done pretty well). They used a 'paint coating thickness gauge' to confirm the area had been repainted. (I highly recommend anyone buying a used car purchasing one of these handy tools off of Amazon, it's well worth the $45 spend.) The dealership then rejected the car as not worthy. Purchasing a CPO from Fletcher Jones was in my mind a sign of quality I could trust. However, that couldn't be further from the truth. When I told my sales guy what happened, someone in the background huffed out; "it's a used car, we can't do anything about that." Well, I sure can...I can write reviews and share this terrible experience and the shady nature of FJM with others so they don't get duped. Don't get duped, get a Paint Thickness gauge and save yourself $8k (which is what I lost on this purchase). FMJ CPO/used cars are just like any other shifty used car lot...buyer beware! More

Exceptional Service at Fletcher Jones Mercedes with Bill Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep co Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable. Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team set them apart. If you’re looking for a dealership that prioritizes customer satisfaction, this is the place to go. Highly recommend! More

I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointm I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for a spin. We went to the lot to look a one other car that was similar. Nick told me to "go with my gut feeling' and I picked the showroom car. I'm extremely happy, James has been helping and my family for years and will do so in the years to come. Thanks! More

I just got my first Mercedes and I had the best experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction. experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction. More

John helped me throughout the process. Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall exper Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall experience:) More

Great customer service And so knowledgeable ,hard working employees and lovely staff they helped me to find my dream car employees and lovely staff they helped me to find my dream car More

⭐⭐⭐⭐⭐ 5 Stars I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met. Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had. I would highly recommend Dean to all my friends, family, and colleagues who are looking to buy a Mercedes-Benz. If you want the best service and a hassle-free experience, Dean is the person to see! Thank you, Dean, for your outstanding service! More

Love this dealership. They are very helpful and make sure you are taken care of They are very helpful and make sure you are taken care of More

I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio! More