Fletcher Jones Motorcars

The site visit was excellent and the service was great. Every time that I’ve purchased a vehicle the first thing that I do is remove the advertisement plate just because I do not like to advertise for anyo Every time that I’ve purchased a vehicle the first thing that I do is remove the advertisement plate just because I do not like to advertise for anyone. This is my second Mercedes and I still have the plate on. Great car, color combo but most of all great people behind the vehicle. Thank you Mike and Josh my son loves the MB soccer ball. More

Just last week after my husband and I had been to Mercedes Benz of Laguna Niguel where we had previously purchased a car, we were put off by their poor customer service and naturally we decided to go Mercedes Benz of Laguna Niguel where we had previously purchased a car, we were put off by their poor customer service and naturally we decided to go elsewhere. After hearing nothing but good things about Fletcher Jones we chose to car shop there, and they did not disappoint! I made one simple phone call to schedule a test drive of the car I was interested in and was greeted promptly when we arrived by a very personable Joey Gulo who assisted us in every step of the way. After the test drive I knew I wanted this model Mercedes, however they didn't have the exact color combo I was looking for at the dealership. Within 2 days Joey had the car at the dealership for me detailed and ready to go. We asked that all the paperwork be ready when we arrived so all we had to do was sign the documents and leave, and that's exactly how it went (only took 10 minutes!!)....a truly flawless transaction. Joey's fabulous assistant Alex then spent over 45 minutes with me showing me all the features of the car, before I drove it home...this tutorial was priceless. We were never once hassled, but instead everyone there wanted to bend over backwards to make sure we were happy. This dealership is what customer service is all about!! Fletcher Jones = First class all the way More

Joey Gulo was a tremendous help buying our new Mercedes. I stopped by for a test drive with my wife and baby daughter and Joey found the right car for me and my family at a very reasonable price. I would h I stopped by for a test drive with my wife and baby daughter and Joey found the right car for me and my family at a very reasonable price. I would highly recommend buying a car at this dealership! More

I don't typically write reviews but the service i received from Joey Gulo and Alex was outstanding from the moment we came into the Fletcher Jones Motorcars dealership. They were very knowledgeable, received from Joey Gulo and Alex was outstanding from the moment we came into the Fletcher Jones Motorcars dealership. They were very knowledgeable, had a sense of urgency, provided friendly and excellent customer service, and worked hard to get the unusual colored car (MB E350 coupe in blue) that I wanted. Everyone that we worked with during the sales process from the receptionists to the finance manager to the gentleman who delivered our car and, most especially, to Joey and Alex was exceptional. We had a mishap with our car that Joey and the team had nothing to do with, and yet Joey went above and beyond the call of duty to rectify the situation for me in a swift and helpful way. I would absolutely buy a car from Joey again any time, and I give Joey and Alex the highest possibly recommendation. Plus, I love my new car! More

I choose to try Fletcher Jones because they are one of the largest MB dealers and number one in sales. We figured because of the number of cars they sell they would be able to get us the best deal. Me and the largest MB dealers and number one in sales. We figured because of the number of cars they sell they would be able to get us the best deal. Me and my wife met with Christine Nolden in internet sales after speaking to her on the phone several times. We test drove a few cars with her and ended up choosing a beautiful 2010 black E550. She listened to our wants and needs and was in no way over bering or pushy like many sales reps can be. She got us approved at a great interest rate and really made the whole process very simple. It was definaltley the best experience we've had a dealrship before. That said i would highly recommend Fletcher Jones and Christine Nolden. If your looking to buy a new or used Mercedes call the dealership and ask for her you'll be glad you did. More

Mr. Ray Schroeder never ceases to amaze me. Once again, he has done an outstanding job in helping my wife and me. Today, February 10, 2012, I went down to the Fletcher Jones Mercedes Benz Dealer in Newpor he has done an outstanding job in helping my wife and me. Today, February 10, 2012, I went down to the Fletcher Jones Mercedes Benz Dealer in Newport Beach to get the front brakes of my car changed and to get “Service A.” As always, Mr. Ray Schroeder gave me the best out of the best service. The price for the services beats all the other dealers. I always walk out of that center with a smile thanks to Mr. Ray Schroeder. In my opinion, he definitely should be getting Employee of the Month, because he deserves it! No one is as nice or helpful as this man. I recommend everybody to get service from Mr. Ray Schroeder, and if wanting to buy a Mercedes, to come down to Fletcher Jones Mercedes Benz Dealer at Newport Beach, you won’t regret it. Thank You. More

The quality of the service is unsurpassed, buying a car has never been simpler and faster The Hale team is extremely easy to work with, courteous and quite user friendly I would recommend Fletcher Jones has never been simpler and faster The Hale team is extremely easy to work with, courteous and quite user friendly I would recommend Fletcher Jones and the Hale team to any one wanting a pleasant experience In the purchase of a new Mercedes More

After calling around and dealing with other Mercedes dealerships, We found Fletcher Jones to be the most straight up and forward with our request in what we needed and within our price range. No game pl dealerships, We found Fletcher Jones to be the most straight up and forward with our request in what we needed and within our price range. No game playing occured as happened with the other Mercedes dealerships in the surrounding area dealerships. I was happy to return one of the many follow up calls from another dealership in Riverside we had seen that said specifically "It was not possible to get into the ML Diesel for the price we wanted." It felt great (and honestly a little smug) to let them know we did get the ML Diesel we wanted and it was less then what we anticipated paying from Fletcher Jones. It was truly a pleasure working with Fletcher Jones. I encourange anyone looking for a Mercedes and especially someone who has specific health needs as I do (I have a spinal cord injury from being broadsided...I was not in a Mercedes unfortunately.) My neurosurgeon told me I needed a car with specific airbag support and to be in a higher vehicle for a few years, hence the ML. From the fleet manager to our ever patient and supportive sales consultant Mo Amrani (even the gentleman Matt that configured my tailgate to my height of 5'2) they were all very kind and a true pleasure to work with. We never felt pressured in any way, in fact they did everything possible to take any pressure off of me. I had heard that Fletcher Jones would be more expensive, due to their location. It was quite the opposite, they were the most kind and generous. More

We were very happy with Christine Nolden, she was extremely informative about each car we looked at. She was very patient while we decided which car was the best fit for us. We are very pleased wit extremely informative about each car we looked at. She was very patient while we decided which car was the best fit for us. We are very pleased with our C250 and we look forward to seeing Christine again when we are ready to purchase our next Mercedes Benz. More

My wife and I both of us got our cars from this dealer with the same sales person. He was very professional and reponsive to my vehicle needs. Great experience and strongly recommend this dealer and espec with the same sales person. He was very professional and reponsive to my vehicle needs. Great experience and strongly recommend this dealer and especailly the sales guy to anyone who is looking Mercedes. More