Fletcher Jones Motorcars

Fletcher Jones "First Class Service = No Class Service", I wonder if Mercedes Benz Corporate knows how these people are treating their prospect customer. I went to FJM on a rainy Monday ready t Service", I wonder if Mercedes Benz Corporate knows how these people are treating their prospect customer. I went to FJM on a rainy Monday ready to make a decision over an entry level unit C250. When I got there I introduce myself as a person who work in the same industry but Honda, and my intention to get a fleet Internet deal; knowing that factory is given incentives and advertising it very strong. Salesperson Shawn McPeck welcomed me and everything went OK (demonstrating the car features and benefits, including part of the test drive - the one when you drive to enjoy the experience). All of a sudden, he started giving me directions and Boom!!! we end up at the new car lot, making me walk under the rain just to pick up the stock number he will work numbers on - Don't you guys have inventory control under computer software or system Mgmt on a State of the Art location? In the Negotiation Process Mr McPeck start getting angry went I asked again for the factory incentives or discount offered (I was there for the lease especial), moreover when I asked him about my Credit Report and Fico Score to show it to me; he said I have a 665 Score stating "It's not important since you have not committed to anything" (not showing it to me at all). Finally their practice of no disclosure when even further... their start lying about the Money Factor saying that 0.00170 was MBFS super-prefer one and when I asked him to explain to me the drive off charge of $1500 he said that MBFS charge $875 "Bank Fee" just to get you into the lease Program (I told you Im a car guy, with years of experience and you come out with this kind of BS?), long history short, when they run out of how to hide the information from me Mr Shawn McPeck start offending me saying "if you are looking for a $399 Honda payment you should stay with Honda" " You don't deserve to drive a Mercedes because you don't want to pay for it" Finally his Sales Mgr (a guy with a heavy New York Accent) came to help him seating in front of me and turning the computer screen to show me the deal and start saying "You want $1000 more for your car - It's not gonna Happen!" You want to discount my car - It's not going to Happen!" and went on and on until I stopped him and excuse myself, leaving the "First Class Service Experience behind". Same day a few hours later went to MB Long Beach and guess what... they disclose everything to me, got my new car at the same price I was asking them with a lower Money Factor 0.00144 and my Fico was 700 and more money for my trade (just like I wanted it)... in no more than 40 minutes!!! and because of that I gave them a voucher from corporate for $1000 off the price without asking for any extra adjustment!!! What a difference !!!!!! Guest what Mr McPeck and associates, this Honda guy is driving a Mercedes Benz and I already sent another friend to Long Beach and he got his car also... you just lost two deals!!! One thing is for sure I will tell all my friends, family and relatives what I qualify of "the worst car buying experience" (and have leased and buy at least 7 - 10 cars) Not showing a minimum of courtesy to a fellow professional who's been in the industry for the last ten years. Very sad for you guys, MB Corporate should send you to a core sales training process or brain wash, because you still doing business like it was 15 years ago. I GIVE YOU A ZERO (0) RATING!!! More

I am sending my coworker there and we live in San Diego and choose to go Fletcher Jones! The staff is always friendly and supportive during this financial decision. and choose to go Fletcher Jones! The staff is always friendly and supportive during this financial decision. More

Paul Brown was very helpful and went the "extra-mile" to ensure my satisfaction and purchase comfort. Angel Roach was very informative with a very positive attitude. "extra-mile" to ensure my satisfaction and purchase comfort. Angel Roach was very informative with a very positive attitude. More

I had a wonderful experience at Fletcher. I never been a mercedes owner and I now understand why everyone loves mercedes! i will continue to use that dealer and continue to buy those vehicles. mercedes owner and I now understand why everyone loves mercedes! i will continue to use that dealer and continue to buy those vehicles. More

We came to Fletcher Jones for our third car simply because of the excellent customer service and reasonable pricing Team James Sullivan has given us. We go to Fletcher Jones Newport BECAUSE of James S because of the excellent customer service and reasonable pricing Team James Sullivan has given us. We go to Fletcher Jones Newport BECAUSE of James Sullivan. More

My experience at Fletcher Jones with Teams James Sullivan was by far the best experience I've ever had. I worked with Brian Taber who made my visit easy and hassle-free. I went back to Fletcher Jones after p was by far the best experience I've ever had. I worked with Brian Taber who made my visit easy and hassle-free. I went back to Fletcher Jones after purchasing from a competitor a few years ago and returning to Fletcher Jones was the smartest decision. The service and attention you receive is impeccable. Bottom line: there is nothing like driving a Mercedes and I will be a Fletcher Jones customer for life. If you are looking for a new car... head to Fletcher Jones and ask for Brian Taber. More

I searched several dealers and Fletcher Jones was the most professional. I appreciated Eric's followup and attituce during the entire experience. He knowe his products and could answer all of my quesiton most professional. I appreciated Eric's followup and attituce during the entire experience. He knowe his products and could answer all of my quesitons. John Yule More

I am really surprised Tommy sent us another request to fill out this questionnaire. I originally was not going to write anything, it has been 8 months, but if he is truly that unorganized to send it again fill out this questionnaire. I originally was not going to write anything, it has been 8 months, but if he is truly that unorganized to send it again after our horrible experience then I will fill this out. This was the second car I bought from Tommy and it is the 7th car we have purchased from Fletcher Jones. Tommy wanted me to trade in my car, he said the same car, same payment. I went to the dealership and he showed me the car I would be getting. I never test drove it or even sat in the driver side of the car, Tommy told me it was exactly what I owned except it is newer. This particular car even had running boards, which was great. I told him tell me anything that is different, he showed me the blue tooth and said otherwise it was exactly the same. We set up the time to come in and do the paperwork. The price he quoted us changed three times,it was not the same payment, it was much higher. He then started to charge me for some of the extras that he said was included. We almost walked out, he was not being forthright. He told me when we walked in that it would only take 45-60 minutes, over two hours later I had to leave to pick up my kids. When my husband drove the car home, it was not the same car Tommy had showed me...no running boards, no keyless entry and no air vents in the back. I was so mad since those two things are what I really loved about my car. I called him and told him I was upset and he said he would see what he could do...on and on, they did not do anything. I told him I felt it was a bate and switch and I just wanted my old car back. Needless to say, I am driving the new car but have a bitter taste for how the whole thing was handled. Maybe he sent this to me because after two cars and countless phone calls, he would still call me by the wrong name! More

I highly recommend Fletcher Jones Dealership for it's I highly recommend Fletcher Jones Dealership for it's excellent customer service. I have bought several vehicles from Mercedes Benz in the Souther I highly recommend Fletcher Jones Dealership for it's excellent customer service. I have bought several vehicles from Mercedes Benz in the Southern California area and FJ is by far the very best. I personally would like to recommend Mike Govan and Matt Rhoads for the exceptional personal service they provided to me. More

There was "no pressure" which made us all the more comfortable with the entire car buying/leasing experience, even though buying/leasing a car is always a nerve-racking experience for us. all the more comfortable with the entire car buying/leasing experience, even though buying/leasing a car is always a nerve-racking experience for us. This was the first time that we decided to lease. We usually buy our cars and keep them for a very long time. However, we no longer want to put up with the hassle of having a car break down or require some sort of heavy duty repair so we decided to lease. Overall we are very happy!!! More