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Fletcher Jones Motorcars
Newport Beach, CA
2,436 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,436 reviews
July 07, 2011
Fletcher Jones is the Best Dealership I have ever been too.. Very polite. Very professional. Eric Gastineau makes buying a car a very nice experience..He explains every detail and really listens to the too.. Very polite. Very professional. Eric Gastineau makes buying a car a very nice experience..He explains every detail and really listens to the customer.. I will be a customer for life...:) Thanks again.. Diane Henke More
by DHenke
Employees Worked With
Eric Gastineau, Eric Gastineau
June 30, 2011
JB was very helpful and polite. I was in & out of the dealership very quickly. Finiancing was fast and easy as well. It was a good experience and I 'll refer JB to my friends. dealership very quickly. Finiancing was fast and easy as well. It was a good experience and I 'll refer JB to my friends. More
by kennyabedini
Employees Worked With
Jb Siribandan, JB Siribandan
June 29, 2011
This was the most pleasant car buying experience I have ever had. Mike was open and honest throughout the negotiation process. He promised and delivered a fair deal. ever had. Mike was open and honest throughout the negotiation process. He promised and delivered a fair deal. More
by avocat4u
Employees Worked With
Mike Govan, Mike Govan
June 28, 2011
Ihab and Omar were both exceptionally helpful and personable. They treated me fairly and allowed me to let me make my decision to buy the car on my own terms! A great experience, John personable. They treated me fairly and allowed me to let me make my decision to buy the car on my own terms! A great experience, John More
by jcrameriv
Employees Worked With
Ihab Eldumiate and Omar, Ihab Eldumiate
June 27, 2011
I have always been impressed with the professional staff at Fletcher Jones Mercedes. The facility is spotless and is very inviting. There is every detail thought of to make your exerperiance pleasant. at Fletcher Jones Mercedes. The facility is spotless and is very inviting. There is every detail thought of to make your exerperiance pleasant. More
by apuglisi
Employees Worked With
Patrick Healy
June 24, 2011
The sales staff was very friendly and knowledgeable. They took the time to answer all of our questions and work out a fair price. I would recommend them to anyone considering purchasing a vehicle. took the time to answer all of our questions and work out a fair price. I would recommend them to anyone considering purchasing a vehicle. More
by Jimmymac84
Employees Worked With
Rick Kilekas, Rick Kilekas
June 23, 2011
Worst experience that I have ever had with purchase a new vehicle. Extremely unethical in their business dealing. Promises were made that were not kept, in addition to blatent lies being told. Will never vehicle. Extremely unethical in their business dealing. Promises were made that were not kept, in addition to blatent lies being told. Will never work with this dealership in the future and will recommend that no friends or relatives do either. Formal complaints are being made to Mercedes Benz based upon the facts in this case. More
by dhovley
Employees Worked With
Joey Gulo
June 20, 2011
Was a pleasure to work with them. They understood that i had done my research and just wanted to crunch numbers. They adjsuted to what i wanted and expected from them. They did not try to play that "what had done my research and just wanted to crunch numbers. They adjsuted to what i wanted and expected from them. They did not try to play that "what kind of payment are you trying to get" game. More
by Raiderlemon
Employees Worked With
Eddie, Ron, Hamid and Thomas, Thomas Carnevale, Ron Campagnone, Eddie Adolf
June 17, 2011
This was the most positive and fun experience in buying a car I have ever done. From the first contact made when searching the website for car dealers in Irvine, CA to the close of the financing of the new 2 car I have ever done. From the first contact made when searching the website for car dealers in Irvine, CA to the close of the financing of the new 2011 S550. Alex Livadas has a great team and it was a pleasure getting to work with them during this buying process. I would definitely recommend this Fletcher Jones team to all my colleagues and friends. Warmest Regards, Bob Daly More
by rdaly
Employees Worked With
Pon Shen, Alex Livadas, Eric Rosenthal and Andres Segura, Alex Livadas
June 17, 2011
excellent job, as usual.Shop conditions are very clean. staff is very professional. sales staff is very good. the selection of available automibles is very good. the coffee is also very good. staff is very professional. sales staff is very good. the selection of available automibles is very good. the coffee is also very good. More
by jim kofskey
Employees Worked With
don andrade, ron draper, Donn Andrade, Rob Draper
