Fletcher Jones Motorcars

I have been leasing many Benz throught James Sullivan and Brian Taber for many years this is my five car that I have lease throught James. Very happy with the friendlyness and knowing exectly what I want. Th Brian Taber for many years this is my five car that I have lease throught James. Very happy with the friendlyness and knowing exectly what I want. There are only these words that I can describe the experience world class dealer. Thank you James and Brian More

I purchased a 2008 certified pre-owned E350. Did the pricing dance and got an "ok" deal (they still played games to raise the price beyond what they assured me they could do via phone before my 2nd visi pricing dance and got an "ok" deal (they still played games to raise the price beyond what they assured me they could do via phone before my 2nd visit). Anyway, took delivery in the evening after it was dark. Supposedly they were "gassing and waxing" car - that appears untrue since it didn't even have the floor matts in the car when I took delivery. Drove home and the next day found a small "split" in the wood trim around shifter (could not see it at night when I picked it up). It's possible their prep people dropped something on it while getting it ready. I called my sales person - but after the sale, he tended to not return calls or emails. I had to hound him - and he was very non-committal about any ability to help resolve this (sounded quite negative). I had to go in to pick up the floor matts - which were left on the managers desk. When I went in to pick them up, he was rude and was irritated to be bothered. I asked him to look at this wood "split" - and it was like pulling teeth. He did not want to bother getting up from his desk to deal with a customer. His attitude was unbelievably bad. He did end up going out to look and said he didn't think it would be covered under warranty, and he was unwilling to spend a penny on the car. The part - installed - $650. (service later confirmed they would not warranty this). Mercedes gives you this great sounding 7-day program to switch your certified pre-owned car if you aren't happy - and pick another with similar miles. What a complete scam in my opinion. When I asked to do that, I was informed that NONE of the cars they had could be at the same price I had negotiated, they were all much more expensive. So basically if you decide to switch the car, you have ZERO negotiating ability on the price of the replacement car - and you must pay the difference. It is a worthless option since most pre-owned cards end up discounted 10% - 20% from their asking price - and you lose that if you switch the car. But my big complaint is the sales attitude and especially the sales manager. I have left multiple messages with the manager, asked my sales person to have the manager call me - and he simply ignores me. The managers will NOT talk with you - they hide behind the sales person, who in turn says "I'm just a sales guy with no power - sorry". This dealership seems to care nothing about customer retention. They want to sell you something and then you fall off the face of a cliff. I am outraged at their rude behavior and lack of customer service. More

My parents have been purchasing cars from Fletcher Jones since the 1970's and the service and quality is what keeps our family coming back. Patrick was GREAT! He even followed up to make sure my garage wa since the 1970's and the service and quality is what keeps our family coming back. Patrick was GREAT! He even followed up to make sure my garage was programmed to the car. His professionalism, courtesy and service will definitely be remembered as we purchase future vehicles. Thank you, Lillian Chung More

This is my second new car from Fletcher Jones and through Thomas and both experiences have far surpassed any other car buying experience I have had elsewhere. They are extremely streamlined and efficient an Thomas and both experiences have far surpassed any other car buying experience I have had elsewhere. They are extremely streamlined and efficient and beyond knowledgeable about their product and how to best suit my expressed buying needs. And, they got me a gorgeous bouquet on the way out! More

Brian is very knowledgeable about his products and took the time to insure we saw the different models available and all the options to choose from. I found working with Brian to be very comfortable and a the time to insure we saw the different models available and all the options to choose from. I found working with Brian to be very comfortable and a great learning experience. James was faced with the real challenge considering the monies I had to work with at the time of purchase but with his finaancial knowledge was able to put me into the car that was my first choice with a little stretch on both our parts. These are two very professional gentlemen to work with and I would recommend them to anyone interestd in purchasing a car. More

I had the best experience ever buying a vehicle at Fletcher Jones Mercedes! Mohamed Amrani, Ashley, Tony, Angel and Jonathan were a joy to work with on every level. I rarely feel compelled to write Fletcher Jones Mercedes! Mohamed Amrani, Ashley, Tony, Angel and Jonathan were a joy to work with on every level. I rarely feel compelled to write about these things, but the level of service, commitment, courtesy and respect that I was shown made this an amazing and exciting day for me as a drove home in my C63 AMG dream car. Mohamed was my main sales representative and this gentleman made a miracle happen. Not only did they give me a tremendous allowance on my trade-in (my beloved Honda Element SC), but a great price on the AMG. In addition, they managed to get a fair interest rate and a monthly payment that I can live with and is both affordable and reasonable. Once the deal was made, Angel made the paperwork fast and easy with true professionalism and complete disclosure as to all fees, monthly payment, taxes, gap insurance, etc. Not to mention that she is a dream to look at and super nice! Finally, Jonathan Diersing walked me around the car and described its myriad features. He even got bags for me to put my stuff from my trade-in so I could easily transport my personal effects to the new car. He is a class act. A great experience all around and I commend the managers for instilling such a great work ethic and attitude in thie staff that is sorely lacking at most of the retail centers that I visited. The staff at Fletcher Jones made me feel like a VIP from the moment I walked in the showroom door. They literally made my dream of owning a C63 a reality, something I could not have even imagined just 24 hours ago. Again, a special round of kudos to Mohamed Amrani who took the lead on this transaction and literally went the extra mile for me with patience, enthusiasm and total professionalism. More

The one negative regarding my experience was that the online information advertised financing interest rates of .99 to 1.99%. When we had agreed on the sale, however, the interest rate was 3.99%, and I online information advertised financing interest rates of .99 to 1.99%. When we had agreed on the sale, however, the interest rate was 3.99%, and I could not understand how the dealership could advertise one rate but then only offer a higher one. More

This was the most amazing car-buying experience ever! This was the most amazing car-buying experience ever! We spent the last few days running from one dealer to another in LA & the valley, only to be This was the most amazing car-buying experience ever! We spent the last few days running from one dealer to another in LA & the valley, only to be greeted by high-pressure salesmen, find cars that don't start or get low-ball offers on my trade-in. It has not been fun. I gave up on dealers and decided to purchase a car online, which I've done in the past. While searching, I found IT- the perfect car! And it was in Newport Beach! I figured we could drive down the next day and check it out, since it was only about an hour away. When we woke up the next day, my boyfriend asks with excitement what I wanted to do, since it was my birthday. I said I wanted to go to Fletcher Jones to see the car. He wanted to do something fun, but I knew the car was going to go fast. I called to make sure it was still there before heading out. The woman on the phone was very nice and professional, making sure I had proper directions and making an appointment for me with one of the managers on-site. We then headed out to Newport Beach. On arrival, we were shocked at the general bustle at this dealership- there were so many people, so much activity- it was very different from what we had seen in LA the past few days. My heart dropped as I knew the chances of "my" car being there were getting slimmer by the second. David Abassi greeted us right away and walked us into the dealership for our appointment. He was very nice, but after what we had been through the past few days, I was in little mood for small talk with another car salesman. The manager Ron came to greet us and they started the search for "my" car in their inventory. Sure enough, it had just been sold. I was so upset! We left. A few minutes later, I called Ron. Ron and David spoke to me about some other possibilities, but I was not really interested. They were so nice though- really trying to make something work for me (obviously trying to sell a car, but more importantly, trying to keep a customer!) My boyfriend and I went to lunch and were trying to decide if we should go back. I really thought it was going to be a waste of time but we were already down there, so we didn't really have much more to lose. I called David when we were on our way back. He gave his current clients over to someone else so he could help us. He was waiting for me in the driveway when I arrived. I can't say enough good things about David- he is so polite, friendly, knowledgeable and welcoming. We really enjoyed our time with him! This dealership is not like any of the others we had visited. Everyone is so friendly (and not in a fake way) and David is certainly not a typical car salesman. He and Ron started working on finding me the car I wanted. I looked at the E350, but I had my heart set on a CLK. Just when we were about to give up, they spotted one on their inventory sheet. It sounded perfect! We worked out a fantastic deal on the car & my trade-in plus I got an incredible interest rate through Mercedes- it was pretty unbelievable. I couldn't have been happier. David made the whole experience so pleasant! As we were moving things from my trade-in to my new car, I asked David if he had any cars my boyfriend would like that was in his budget. He named a couple of cars off the top of his head. I asked my boyfriend if he wanted to check them out since we were already there, and we did. We test drove a beautiful one, but it just didn't have enough "pick up" for him. We went back and looked at a few others. Then our eyes spotted "the one"... it was about 25% above my boyfriend's budget, so we were a little bummed. David told us that if we really liked that one, he would do whatever he could to make it work for us- and he did! We are ecstatic! We have TWO certified pre-owned Benzes and our garage has never looked better! It was such a fantastic experience all the way around- I can't imagine ever going anywhere else. I will unreservedly recommend David Abassi, Ron & Fletcher Jones to everyone I know!!!!!!! More

My wife and I were delighted by our new E350C and also by the excelent customer service and professionalism of the Fletcher Jones' team. The entire experience was positive thanks to the excellent work by Ar the excelent customer service and professionalism of the Fletcher Jones' team. The entire experience was positive thanks to the excellent work by Arash Hashemi, his manager, Ed, Angel in finance, and the entire team. Way to go Fletcher Jones! you made a raving fan of me and my wife. Cheers! More

My experience at Fletcher Jones was fantastic. From the moment I drove up to the dealership, I was greeted by a friendly gentleman that directed on where the visitor parking was located and where to go for moment I drove up to the dealership, I was greeted by a friendly gentleman that directed on where the visitor parking was located and where to go for the help I was looking for. Once I was with a salesperson he was considerate and respectful of my needs and what I was looking for in a car. In addition, he went over several options and was patient in test driving a few different cars. The financing department was also very helpful with the service and additional insurance options. Finally, the young man that went over the operations of the car was very thorough and detailed. A great overall experience. More