Fletcher Jones Motorcars

Thank you so much Michael for the great job you did in getting us both into a new R350. The colour that you picked out was perfect and the interior was just what I had in mind. I thank you once again fo getting us both into a new R350. The colour that you picked out was perfect and the interior was just what I had in mind. I thank you once again for a job well done and look forward to dealing again with you in the future. Sincerely George and Hazel Bridges More

My experience with the purchase of my new and very beautiful E550 Cabriolet was excellent. My sales person, David Smith, was an exceptional person to deal with. He was very professional and helpful beautiful E550 Cabriolet was excellent. My sales person, David Smith, was an exceptional person to deal with. He was very professional and helpful beyond expectations. He should be commended on the level of service that he provides his clients. More

I am truly amazed! The high level of customer service and quality we received was not expected, but truly appreciated. Both my twin sister and I purchased our cars on the same day (it was our birthday gifts! quality we received was not expected, but truly appreciated. Both my twin sister and I purchased our cars on the same day (it was our birthday gifts!). We had just been through a terrible customer service experience at the West Covina Mercedes Benz dealership and we were very 'gun shy'. Long story short, after going through that bad experience I immediately googled something like 'exceptional customer service Mercedes Benz' and Fletcher Jones came up. I made a call to the Fletcher Jones toll free number and somehow I was connected with David Varjoy (Devine Intervention!). David is the most patient, kind hearted man I have ever met...I really mean that. I must have called him a dozen times before we even drove down to the dealership for our first visit. We live over an hour and half away, so I wanted to be certain that David understood our requirements and he had answers (correct answers, I might add) to each and every question I had. David is so knowledgeable and he has a way of letting his obvious years of experience help him put the customer at ease. Once arrived at the dealership, my husband, my sister and I were greeted by David.... and waiting for us were the beautiful, shiny Mercedes Benz cars we had expressed interest in. We were not disappointed! They were exactly as described on the website and by David. My husband (the difficult one in the group :o) ) went over both of those cars. He tried and tried to find something wrong with those cars! He could NOT find even one thing wrong. He is a hard man to impress.... but, he is impressed. He is still talking about our experience and how great it was (which is remarkable, if you knew him). Side story...One day on the phone, David went to both physical cars and verbally talked me through each car's features. Can you believe that? Who does that? That is just unbelievable! Anyhow, David and the rest of the Fletcher Jones team worked hard to ensure our visit was enjoyable and the entire process went smooth and seamless. From the credit application, to the car walkthrough, navigation info, bluetooth phone setup, signing all the papers, etc. etc., we could not have received better treatment. The cars we purchase were preowned (you would never know it) and one might think the service you get may be less than that of a customer who purchases a new car....I can tell you that is absolutely not the case! We felt like a VIP the whole way through and were treated like royalty. I know my feedback is quite long, but I wanted to take the time to express my gratitude...I have been in the Mortgage Servicing industry for over 13 years and I manage the Quality Assurance Scorecard process as it relates to Timeliness, Accuracy and Customer Satisfaction. So, I know a thing or two about the expected results a very large company would like to achieve from their team....I am very confident when I say your entire team (especially David) deserves a 100% Score and Exceeds Expectations! Great job and Thank you ALL. P.S. You guys may be close to Disneyland but, I think Fletcher Jones is now the Happiest Place on Earth.... ha ha ha! More

Mr.David Smith's sense of honor towards your Dealership Makes this dealership seem worthwhile to buy from. He was and is a Real Professional. It was as if 'you' own the Lakers and he is onboard w Makes this dealership seem worthwhile to buy from. He was and is a Real Professional. It was as if 'you' own the Lakers and he is onboard with all the efforts that make that Team, your Team a Total Team Spirit Thing. He is the Daryl Fisher or Kobe Bryant of all your Players. The Star... Enjoyed working with him. Go David!!! Thanks, Mr. Victor Perez From La Habra 90631 More

Mr. Ihab Eldumiate and team at the FJ Mercedes Benz dealership consistently exemplifies the highest level of GENUINE customer service... having been a customer of this dealership for several years...I dealership consistently exemplifies the highest level of GENUINE customer service... having been a customer of this dealership for several years...I am impressed with its consistency of service. Thanks Ihab and team... Warm regards, Alfred Hammond More

Let me start by saying "professionalism" is where it starts when walking into a business. Start to finish Fletcher Jones Motorcars had it dialed in from the second we drove down therein the pouring rai starts when walking into a business. Start to finish Fletcher Jones Motorcars had it dialed in from the second we drove down therein the pouring rain. I'm no Kobe, but they sure do treat you like you are! i mean WOW WE met with Dean Pontikos Right from the start this guy was smiling. He was still smiling as pulled all the cars under the coveroing. We did not get a drop of rain on us. From one car to the next. He was pulled cars up, running around w umbrellas, cofee, water. I Did not realize what These guys do to make a sale. He went above and beyond to make this a really pleasant and fun experience. Especially for my wife and baby. Genuinely impressed. He told us if we have to see 100 cars that day it was not going to be a problem. It only took a few though. His words were. "do you love this car, not like, but love. We said yes. He said then we can definitely get u this car! We want you to love your purchase. We did not buy the first day, 7 month old baby girl getting fussy. Gotta go......No problem he said. I'm thinking there's gotta be something coming. The only thing he told us was If you think you just drove your dream car come back tomorrow. We'll get it for you. All night i kept thinking, I just drove my dream truck today. I wish the payment was lower. We told him what we could afford the next day and we drove home with that exact SUV. Before we left i was shown every technical aspect from Matthew Rhoads. Absolutely took the experience to another level. How do you know everything about a truck,,,,,i don't know but this guy did. I literally don't have to read the 200 page manual now. Thank God for that guy Well the car didn't start out in our price range, but it did when we left there. Very happy! We were so stoked. I drove off the lot not believing this happened. Im still shocked weeks later. I drove my dream truck home. ML63 AMG Love Peace and sunshine your way "FLETCHER JONES" More

This is my 4th Mercedes-Benz and the last 3 I have purchased from Fletcher Jones. Not only does M-B make a fantastic car, the personal handling and attention to detail that I receive makes Fletcher J purchased from Fletcher Jones. Not only does M-B make a fantastic car, the personal handling and attention to detail that I receive makes Fletcher Jones top notch in my book. It's easy to see why you are the largest M-B dealership around. When I was approached about getting out of my current lease early and into the car of my dreams, I accepted and told the James Sullivan team that a wanted a new Bluetec Diesel, Silver color with the keyless go feature. They found my dream car, with only 4 in the USA, they made a deal for one on the east coast and had it delivered within 2 weeks. I know that I will be enjoying my new Bluetec Mobile for years to come! Thanks to the James Sullivan team and everyone at Fletcher Jones who helps make our dreams happen. Satisified M-B owner for over 24 years and a loyal Flether Jones customer for as long as you have had the M-B fanchise! Jim Carlson Newport Beach, CA. More

Mike was extremely professional. He was not pushy but did a fine job putting the deal together. At one point we were getting up to leave because of a less than acceptable trade-in value and price for the new a fine job putting the deal together. At one point we were getting up to leave because of a less than acceptable trade-in value and price for the new car. He made it work. Josh was thorough and took time to explain all of the technology on the car. He is a very patient teacher. It was a pleasant experience and buying a new car isn't always so. Thank you. One thing we're wondering about, do the dogs in the photos on people's desks really exist? More

This was by far the best dealership I have ever been to. I have many cars in my life from dealerships and Fletcher Jones is simply the best. Donn was very friendly and bent over backwards to make this a pai I have many cars in my life from dealerships and Fletcher Jones is simply the best. Donn was very friendly and bent over backwards to make this a painless experience. The customer service is #1. In fact, there is no comparison in terms of customer service. It is obvious that Fletcher Jones main priority is their customers. Because of this service, the fair treatment with my trade in and the beautiful 550 I now own, I will never go to another Mercedes Benz dealership. If I need to trade in my car, or buy or lease another Benz, it will be with Fletcher Jones. Thank you Donn so much for the quality service. Bill Wise More

The 2011 C300 is the third car my wife, Liza Villareal, and I bought from Fletcher Jones Motor Cars, after a 2003 C240 and a 2007 E350 so we are familiar with the dealership including service, parts and ca and I bought from Fletcher Jones Motor Cars, after a 2003 C240 and a 2007 E350 so we are familiar with the dealership including service, parts and car wash privileges. Special thanks to Trevor Wightman. More