Fletcher Jones Motorcars

Mr. Ihab Eldumiate and team at the FJ Mercedes Benz dealership consistently exemplifies the highest level of GENUINE customer service... having been a customer of this dealership for several years...I dealership consistently exemplifies the highest level of GENUINE customer service... having been a customer of this dealership for several years...I am impressed with its consistency of service. Thanks Ihab and team... Warm regards, Alfred Hammond More

Let me start by saying "professionalism" is where it starts when walking into a business. Start to finish Fletcher Jones Motorcars had it dialed in from the second we drove down therein the pouring rai starts when walking into a business. Start to finish Fletcher Jones Motorcars had it dialed in from the second we drove down therein the pouring rain. I'm no Kobe, but they sure do treat you like you are! i mean WOW WE met with Dean Pontikos Right from the start this guy was smiling. He was still smiling as pulled all the cars under the coveroing. We did not get a drop of rain on us. From one car to the next. He was pulled cars up, running around w umbrellas, cofee, water. I Did not realize what These guys do to make a sale. He went above and beyond to make this a really pleasant and fun experience. Especially for my wife and baby. Genuinely impressed. He told us if we have to see 100 cars that day it was not going to be a problem. It only took a few though. His words were. "do you love this car, not like, but love. We said yes. He said then we can definitely get u this car! We want you to love your purchase. We did not buy the first day, 7 month old baby girl getting fussy. Gotta go......No problem he said. I'm thinking there's gotta be something coming. The only thing he told us was If you think you just drove your dream car come back tomorrow. We'll get it for you. All night i kept thinking, I just drove my dream truck today. I wish the payment was lower. We told him what we could afford the next day and we drove home with that exact SUV. Before we left i was shown every technical aspect from Matthew Rhoads. Absolutely took the experience to another level. How do you know everything about a truck,,,,,i don't know but this guy did. I literally don't have to read the 200 page manual now. Thank God for that guy Well the car didn't start out in our price range, but it did when we left there. Very happy! We were so stoked. I drove off the lot not believing this happened. Im still shocked weeks later. I drove my dream truck home. ML63 AMG Love Peace and sunshine your way "FLETCHER JONES" More

This is my 4th Mercedes-Benz and the last 3 I have purchased from Fletcher Jones. Not only does M-B make a fantastic car, the personal handling and attention to detail that I receive makes Fletcher J purchased from Fletcher Jones. Not only does M-B make a fantastic car, the personal handling and attention to detail that I receive makes Fletcher Jones top notch in my book. It's easy to see why you are the largest M-B dealership around. When I was approached about getting out of my current lease early and into the car of my dreams, I accepted and told the James Sullivan team that a wanted a new Bluetec Diesel, Silver color with the keyless go feature. They found my dream car, with only 4 in the USA, they made a deal for one on the east coast and had it delivered within 2 weeks. I know that I will be enjoying my new Bluetec Mobile for years to come! Thanks to the James Sullivan team and everyone at Fletcher Jones who helps make our dreams happen. Satisified M-B owner for over 24 years and a loyal Flether Jones customer for as long as you have had the M-B fanchise! Jim Carlson Newport Beach, CA. More

Mike was extremely professional. He was not pushy but did a fine job putting the deal together. At one point we were getting up to leave because of a less than acceptable trade-in value and price for the new a fine job putting the deal together. At one point we were getting up to leave because of a less than acceptable trade-in value and price for the new car. He made it work. Josh was thorough and took time to explain all of the technology on the car. He is a very patient teacher. It was a pleasant experience and buying a new car isn't always so. Thank you. One thing we're wondering about, do the dogs in the photos on people's desks really exist? More

The 2011 C300 is the third car my wife, Liza Villareal, and I bought from Fletcher Jones Motor Cars, after a 2003 C240 and a 2007 E350 so we are familiar with the dealership including service, parts and ca and I bought from Fletcher Jones Motor Cars, after a 2003 C240 and a 2007 E350 so we are familiar with the dealership including service, parts and car wash privileges. Special thanks to Trevor Wightman. More

This was by far the best dealership I have ever been to. I have many cars in my life from dealerships and Fletcher Jones is simply the best. Donn was very friendly and bent over backwards to make this a pai I have many cars in my life from dealerships and Fletcher Jones is simply the best. Donn was very friendly and bent over backwards to make this a painless experience. The customer service is #1. In fact, there is no comparison in terms of customer service. It is obvious that Fletcher Jones main priority is their customers. Because of this service, the fair treatment with my trade in and the beautiful 550 I now own, I will never go to another Mercedes Benz dealership. If I need to trade in my car, or buy or lease another Benz, it will be with Fletcher Jones. Thank you Donn so much for the quality service. Bill Wise More

Brian Taber helped me from start to finish with the purchasing of my new Mercedes C300. Up until a few days ago, I was a devoted twelve year Toyota owner. As a result of a recent promotion, I felt t purchasing of my new Mercedes C300. Up until a few days ago, I was a devoted twelve year Toyota owner. As a result of a recent promotion, I felt that I needed to drive a luxury car that reflected my new role and responsibility within the organization. Lexus was my first choice. However, after being referred to Brian by another manager in my division, I had a complete change of heart. Brian was professional and thorough in his presentation of the advantages of owning a Fletcher Jones Mercedes Benz. On the test drive he explained all of the reasons to own a Mercedes, everything from the added safety features to luxury features were explained and demonstrated in a clear and concise manner. I was impressed with Fletcher Jones’ commitment to unparalleled customer service as well as the superior engineering of a Mercedes vehicle. When I left the dealership I was convinced that Mercedes is a much better value. On a side note, I plan on using the Airport shuttle service several times a year. Due to the superb buying experience provided by Brian Taber and the Fletcher Jones dealership, I am now a lifetime Mercedes customer. Justin Funakura More

I bought my last E320 from Joon Lee about four years ago. He was very helpful with that vehicle and explained all the features, and we felt that he gave us excellent service. We just purchased a new 2010 C30 He was very helpful with that vehicle and explained all the features, and we felt that he gave us excellent service. We just purchased a new 2010 C300 and told Joon that we decided to go with a C class series this time. Again there was no high pressure, he helped us pick out what features we wanted and found the car for us. With salespersons like Joon he is an asset to the Fletcher Jones Dealership. After picking up the car I told Joon we would see him again in about four years. Thank you Tony & Gloria Barone More

Just leased a 2011 C300 from FJ . I had a pleasant experience with the Fletcher Jones team work . All persons were friendly and helpfull. They made my car leasing process so easy and h experience with the Fletcher Jones team work . All persons were friendly and helpfull. They made my car leasing process so easy and hassle free . I would recommend these guys to anyone thats looking to lease a car. More

I found the purchase experience to be extremely efficient, knowledgeable, and exceedingly friendly. I was very pleased with my salesman and all the people that worked for him. It has been the bes efficient, knowledgeable, and exceedingly friendly. I was very pleased with my salesman and all the people that worked for him. It has been the best automotive experience that i have had. All persons involved were professional and curteous and extremely helpful. Thank you More