Fletcher Jones Motorcars

I got the ML450 sale information from edmunds.com and I was really interested in the latest incentive of 60month lease with unlimited mileage option. According to them, I can pay $5044 downpay and $499 + t was really interested in the latest incentive of 60month lease with unlimited mileage option. According to them, I can pay $5044 downpay and $499 + tax/month. see details: http://www.edmunds.com/new/2010/mercedesbenz/mclass/101273439/incentives.html?vdp=off&setzip=92508&state=CA#leasing At first, the sales person asked me to pay $5,000 + DMV (~$750) with $499 + TAX. That was little bit higher than expected but it's acceptable. However, just before I signed the contract, he asked me another $3500 for DMV, TAX, ....and so on for something excluding expense and he said all the customer pay the same things. I was not so knowledgeable about Mercedes policy and I had to trust whatever he said. After I came back home, I realized that there is incentive of $3500 lease cash. One more thing I would like to say is that the attitude of the sales person. I was there to buy a car of one of the most prestige class company and I expected to be treated more gently. I and my wife felt he was very rude and offensive. I was called their manager after my complaining and she said to me - too bad, you signed the contract, NO cooling off period. Enjoy your driving. That's it. I should have reviewed this www.dealerratoer.com before I visited this horrible dealership! More

Perfect in every way possible! James was wonderful! I Perfect in every way possible! James was wonderful! I got the exact car I wanted. No bullshiting just the facts. The tech guy really knew his stuf Perfect in every way possible! James was wonderful! I got the exact car I wanted. No bullshiting just the facts. The tech guy really knew his stuff and how to explain it well. Everyone at the dealership was very friendly. I will be a loyal Fletcher Jones buyer from now on! More

Your dealership did everything possible to make the purchase work for my family and I. I visited several other dealerships before coming to Fletcher Jones and I am so glad that I came. I felt like I purchase work for my family and I. I visited several other dealerships before coming to Fletcher Jones and I am so glad that I came. I felt like I wasn't getting the straight scoop elsewhere and the moment I spoke to my sales rep, I knew that I was being taken care of. I flew over 500 miles just to deal with your company and will do it again and again and again for future purchases. Thank you for your extreme professionalism! More

Denise is the best car salesperson we have ever dealt with. We have purchased three cars with her help and have found her to be ethical, caring, can-do and extremely competent. I stopped "haggling" wit with. We have purchased three cars with her help and have found her to be ethical, caring, can-do and extremely competent. I stopped "haggling" with her the last time we purchased a car since we know she is giving us the very best price. Besides, haggling over a few dollars would be silly because she makes the process so effortless that it isn't worth the few extra dollars either way. More

THIS IS MY 4TH MERCEDES THAT I HAVE PURCHASED AT FLETCHER JONES,THE LAST 2 WITH THOMAS....IF IT WASN'T FOR YOUR EXCELLENT SALES STAFF SURE AS THOMAS,I WOULD HAVE LOOKED ELSEWHERE TO BUY A CAR....THE DEALERSH JONES,THE LAST 2 WITH THOMAS....IF IT WASN'T FOR YOUR EXCELLENT SALES STAFF SURE AS THOMAS,I WOULD HAVE LOOKED ELSEWHERE TO BUY A CAR....THE DEALERSHIP HAS ALWAYS BEEN SO HELPFUL,STARTING WITH SERVICE,USING KEN DENAULT ALL THE WAY FROM PURCHASING FROM THOMAS TO FINACING WITH JASON,EVERYTHING WAS SO PLEASANT...I WOULD AND HAVE RECOMEMMED YOU AND YOUR DEALERSHIP TO OTHERS....HAPPY SUMMER, BRUCE GALBRAITH More

Your company always live up to high expectations in providing excellent customer service. With my 3rd lease expirienced with Fletcher Jones, overall I am completely satisfied. Your employees are very p providing excellent customer service. With my 3rd lease expirienced with Fletcher Jones, overall I am completely satisfied. Your employees are very professional, from your receptionist, sales reps, and your service department. I have not expirienced from any car dealership company the professionalism that your employees have. Roy Lopez is one of them, he is very professional and very straight forward in explaining to us all the options for me to choose. I am very pleased in having a good deal in getting my new CLS550. More power to your company's success. More

The customer service was very impressive prior to actually visiting the dealership, arriving on the lot and the follow up by Irish Mike and his assistant. The team at Fletcher Jones appear to be on o actually visiting the dealership, arriving on the lot and the follow up by Irish Mike and his assistant. The team at Fletcher Jones appear to be on one accord and geninuely interested in meeting all their cutomers needs and making your visit at the dealership a memorable one. More

To the Sales Manager of Fletcher Jones: We are so very To the Sales Manager of Fletcher Jones: We are so very pleased with our purchasing experience at Fletcher Jones Mercedes. We had strong feelings to To the Sales Manager of Fletcher Jones: We are so very pleased with our purchasing experience at Fletcher Jones Mercedes. We had strong feelings to purchase a BMW at Crevier. But when Kamran showed us the features of the E350 we felt that we were getting more for our money. I have owned a 2007 335i Coupe. It was a fun car but too harsh for my tastes. The E350 bridges speed and comfort. Plus there are so many great features. The NAV system was a breeze to learn. It actually does take voice commands, easily. My wife drove a Lexus before this purchase. I am not sure she ever felt comfortable with the NAV system in that car. Kamren was by far the best salesman I have ever met. He explained features exactly so that I understood the first time. When he explained a subject that was complicated, he allowed time for us to digest what he had just said. Some salesmen just don't know when to be less talkative so that we can experience the test drive. Josh was a great trainer for us after our purchase. He went through every part of the car so that we felt safe to experience our drive home. Plus he gave us a head start in learning the radio and NAV. It was very easy to learn. The car is great to own but receiving quality service is quite a pleasure. You are blessed with an excellent crew. Thank you very much, James Napolitano More

When i showed up the first time, i had an appointment with Chris Lanza. Chris immediately turned us over to a salesperson. We stated that we knew what we wanted and we didnt want to see others cars. Chri with Chris Lanza. Chris immediately turned us over to a salesperson. We stated that we knew what we wanted and we didnt want to see others cars. Chris insisted we see other options to be sure we got what we wanted. We are not children, we didnt want to go through the steps to be "up sold" to an AMG sport (thanks but no thanks). He must have come from a Chevrolet or Toyota store, he needs to be told that people coming into a Mercedes store spending $100,000 CASH are more sophisticated and should be treated a bit differently, he seemed to act above it all. I would not want to work with him again. -fyi tHE rest of staff were very nice and helpful and my overall experience was very good. Murray More

The people I worked with were great! Hamid kept me laughing the whole time I was doing the paperwork. Tommy, Anna and Eric were very responsive and got me in and out very quickly. Anna was very sweet laughing the whole time I was doing the paperwork. Tommy, Anna and Eric were very responsive and got me in and out very quickly. Anna was very sweet and very helpful explaining all the ins and outs of the car. More