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Fletcher Jones Motorcars
Newport Beach, CA
2,433 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,433 reviews
October 24, 2003
Over the past few years I've had our 1998 ML-320 serviced at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's consistently accurate, kind and wonderful to deal with. I highly recommend asking for him when scheduling a service visit. As others have stated, this dealership works on mucho cars every day and it would be very easy to get lost in the crowd, if not for a top notch service advisor like JP. More
by Jethro
Employees Worked With
JP
October 17, 2003
Now this is just for service on my mercedes with ONE service advisor, i have heard horror stories up the ass about FJM but Ken is the best service advisor i have ever had and i certainly hope he still w service advisor, i have heard horror stories up the ass about FJM but Ken is the best service advisor i have ever had and i certainly hope he still works there since i do not longer own a mercedes. As for sales i have never shopped there so i dont know but i was always taken care of by Ken when i needed a service. More
by Tezta
Employees Worked With
Ken denault
October 10, 2003
Fletcher Jones used to be a top rated dealership, but has really gone downhill within the last year. The Service department is completely overloaded with the volume of cars coming in, workmanship is very poo really gone downhill within the last year. The Service department is completely overloaded with the volume of cars coming in, workmanship is very poor now and my advisor was a complete idiot - never called, no communication - would not return my calls - even ordered some parts for my car and never told me why. Sales people there are smooth and sleazy - not will to work with you at all. The Sales department benefits from an affluent area in which people generally dont care what they pay. I will never buy a car here again. More
by piston13
Employees Worked With
Michael Barnette
