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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.4
2,434 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,434 reviews

November 16, 2021

I’ve been a customer at this dealership constantly for over 30 years. I have purchased several cars and have always had those cars maintained exclusively at Fletcher Jones. More

by audreyc23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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November 14, 2021

Peter Dillan is always very down to the point expert. He is my go service adviser to always. More

by Claudia.abadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
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November 10, 2021

Great customer service! Super friendly staff and was out of there pretty quickly. They explained everything from start to finish. More

by rgonzalez1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Urbano Garcia
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Nov 10, 2021 -

Fletcher Jones Motorcars responded

Hi rgonzalez1313 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 09, 2021

Your service levels are ALWAYS exceptional - that is why I ALWAYS buy and bring my cars here! More

by Sofeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio with loaner cars! , Randy Lemus
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Nov 10, 2021 -

Fletcher Jones Motorcars responded

Hi Sofeee , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 09, 2021

I made an appointment and was promptly met by a service attendant who contacted my Service advisor Gerald. Gerald completed all paper work quickly. He was professional, friendly and knowledgeable about m More

by fdeni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Nov 10, 2021 -

Fletcher Jones Motorcars responded

Hi fdeni , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 08, 2021

Every body was nice and friendly,they did their best to give a quick and helpfull service More

by alvandi2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
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Nov 07, 2021 -

alvandi2 responded

Very friendly ambiance

Nov 10, 2021 -

Fletcher Jones Motorcars responded

Hi alvandi2 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 07, 2021

Rob Draper is very helpful. He gave me updates. He answered all my text phone calls. More

by Carina Demman
Recommend Dealer
Yes
Employees Worked With
Minh Dinh, Rob Draper
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi Carina , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 07, 2021

Fletcher Jones MB has always been reliable for in every way for me. Service & Sales have never disappointed me. More

by Sidney Sudberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Steve Bates, Tony Irvani, Christine Nolden
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November 06, 2021

Excellent service from the entire team at FJ Motorcars. Work was done on time, everyone was extremely helpful, and I was in and out quickly. More

by davidrbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Kang
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi davidrbutler , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 06, 2021

FJ got me in ASAP when I had a warning light go on and Alex my service rep made sure I was notified as soon as it was fixed. More

by Eileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi Eileen , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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