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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.4
2,433 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,433 reviews

June 08, 2021

AJ went above and beyond listening to my issue and got the breaks fixed. Pleasant dealing with him and the staff at your dealership. KKB More

by khalid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
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Jun 08, 2021 -

Fletcher Jones Motorcars responded

Hi Khalid, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by AJ during your service visit and appreciate you complimenting our level of professionalism. Glad to see AJ was able to assist with getting your brakes repaired and returned to you all within a timely manner. We look forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 08, 2021

Prompt. Efficient. Courteous. I’ve been to a number of Mercedes dealers over the years and this is the best. The Volos huge there, but service is very personalized. More

by TKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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Jun 17, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Mercedes-Benz of Henderson is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding & personalized service experience! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 07, 2021

i have purchase and or leased 15 cars in the last 16 years from thomas. A true gentleman who dearly cares about his craft. There is never negotiations i just trust him in all respects. More

by kenpo
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
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Jun 08, 2021 -

Fletcher Jones Motorcars responded

Hello Kenpo, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to hear you've been a loyal guest over the past 16 years! Thank you for allowing Thomas Carnevale the opportunity to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Alicia Buccola Guest Experience Manager

June 06, 2021

Steve and the rest of the employees were fantastic, very caring! Clean auto, and reasonable prices for the one year service adjustment. Service with a smile. More

by janetslaptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Jun 07, 2021 -

Fletcher Jones Motorcars responded

Hello Janet, It's really rewarding hearing that Steve was able to assist and provide you with amazing service throughout your recent service visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Please reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 02, 2021

Pulled into your dealership 8 o’clock on a Saturday morning with a flat tire on my run flats. A young man by the name of Andrew was there and took care of me before he even went on the clock. Went out More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire, Urbano Garcia
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Joe, We greatly appreciate you taking the time to share your 5-stars rating regarding your recent service visit with us! It's great hearing Andrew went above and beyond with assisting you and getting your flat tire take care of. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts look forward to serving you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

June 02, 2021

I will never buy a car anywhere else. The service at Fletcher Jones Mercedes is exemplary from top to bottom! Gerald Corona in the service department is special! More

by brett.bittel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Brett, The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional service experience! Our team was beyond happy to read that Gerald Corona has always been helpful, knowledgeable, and assisted with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to seeing you again at your next scheduled interval. All the Best, Alicia Buccola Guest Experience Manager

May 31, 2021

Overall service received from Ruben was outstanding and professional Will recommend this place to friends and family Next auto purchase will definitely be from here More

by phuongphan0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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Jun 01, 2021 -

Fletcher Jones Motorcars responded

Hi Phuong, Thank you for the opportunity to serve you! It's wonderful to hear Ruben assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We put customer experience ad satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we are looking forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

May 31, 2021

Excellent service ,social distancing was in place everyone was professional. Facility was clean decent in an order. I will bring my car back for additional service if needed. More

by Sbeamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
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Jun 01, 2021 -

Fletcher Jones Motorcars responded

Hi Sbeamon, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a courtesy wash is one of the many perks we offer to our guests. We're looking forward to welcoming you back soon! All the Best, Alicia Buccola Guest Experience Manager

May 29, 2021

AJ was a phenomenal service rep. He's the main reason I will keep coming back! Fantastic service and everything done the way he said it would get done! More

by wolfturbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello, We are honored to receive your raving review for AJ and appreciate you complementing his level of service. We look forward to welcoming you back in the near future for another fantastic service visit ! Sincerely, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

May 27, 2021

Service advisor was knowledgeable and advice was helpful. He was friendly and courteous while remaining professional. I was kept updated on the progress of the service. Vehicle was ready for pickup at the More

by yankee_fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello, Your business and wonderful recommendations regarding our pick-up and delivery service mean the world to us and we couldn't be more pleased to know what a great compliment this was in attending to the service for your Mercedes-Benz. Thank you for taking the time to recognize Jon Derbyshire and rewarding his commitment and dedication with your 5 star rating! We look forward to seeing you again at your next scheduled visit! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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