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Fletcher Jones Motorcars

Newport Beach, CA

4.4
2,436 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,436 reviews

August 16, 2020

My Service Advisor, Stephanie Hurston, rendered excellent customer service!! I would recommend Fletcher Jones Motorcars to anyone looking for a great place to not only purchase, but service a Mercedes!! More

by Stinkpumpkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Aug 17, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for allowing us the opportunity to serve you! We are honored to receive your 5 star rating and review! The team at Fletcher Jones Motorcars appreciates you complementing Stephanie on her excellent level of service! Our team looks forward to assisting you with all of your Mercedes-Benz needs for many years to come! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 15, 2020

Complete Report is Helpful from A Service Service was completed in a timely manner. I like the comprehensive report they include so I can make my final decision if I want to purchase my le More

by mayfield92657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Aug 19, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for the opportunity to serve you! Our team at Fletcher Jones Motorcars is pleased to know of the timely and knowledgeable experience you had during your pre-inspection service. We appreciate your 5 star rating and kind recommendations! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 13, 2020

Their service was excellent. Katelyn Truong Has always provided exceptional help and make us feel like family. We value the service and that’s why we purchased from FJMB NB. More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Aug 13, 2020 -

Fletcher Jones Motorcars responded

Hi Charles, Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to have your 5 star rating and regarding your exceptional experience working with Katelyn! Thanks again for allowing us the opportunity to serve you, we look forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 10, 2020

Amazing Customer Service Max Tohidian is amazing. I have purchased 3 x cars off him in the last 12 months and he is the best of the best! More

by aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Tohidian
Aug 10, 2020 -

Fletcher Jones Motorcars responded

Hi Aaron, Thank you for your continued business and choosing us for the purchase of your third Mercedes-Benz! We are pleased to have such genuine feedback regarding Max and the amazing service he provides to you! It is our greatest hope to continue this excitement throughout your ownership experience in Service and every interaction you have with us. Congratulations on your new addition! Enjoy! Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 10, 2020

Hi, peter was great sales consultant.He approached to Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me s More

by jack6310403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joon Lee, Rick O'Bryan, Phil Rotar, Scott Ribble
Aug 10, 2020 -

Fletcher Jones Motorcars responded

Hi Jack, The team at Fletcher Jones Motorcars is pleased to read that you found Peter & our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business! It is our greatest hope to continue this excitement throughout your ownership experience in Service and every interaction you have with us. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 08, 2020

Best experience of any dealership + service department Have lived in many states, owned most of the brand cars that are Mercedes peers. Everyone Fletcher Jones has only ever been top marks, outstanding. M More

by RJP_CdM_SoCal_CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Aug 10, 2020 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars is flattered to receive your raving review and appreciate you complimenting our level of service! Thank you for the opportunity to serve you! We look forward to welcoming you back! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 07, 2020

Stephanie was amazing to work with she was very helpful and fast. Honest and to the point which I appreciated. It’s nice to see a woman there! More

by Tracy
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Aug 07, 2020 -

Fletcher Jones Motorcars responded

Hello Tracy, This review made our day! We are honored to receive your raving review and appreciate you complementing Stephanie on her level of service. We look forward to welcoming you back in the near future and assisting with you with all of your Mercedes-Benz needs! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 06, 2020

I purchased a Mercedes S550 Convertible for $89000. there was damage to my care at delivery. Eric Gastineau did not want to fix it. Horrible More

by Mario.rjs
Recommend Dealer
No
Employees Worked With
Eric Gastineau
Aug 14, 2020 -

Fletcher Jones Motorcars responded

Hello, We're sorry to hear about your concerns, and would like to speak with you directly, when time permits. Looking forward to hearing from you. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 04, 2020

I came in to look at a Mercedes for my wife and not really sure what direction to go in. My wife will be joining me here in CA In 2 months and wanted to get some ideas. I met with Otar who was simply a More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otar Lezhava
Aug 05, 2020 -

Fletcher Jones Motorcars responded

Hi Jo, We are thrilled to have had the opportunity to work with you on your quest for a new Mercedes-Benz. Our team takes great pride in providing the ultimate luxury car buying experience for all of our guests, and appreciate your genuine feedback about your time with Otar! It is our greatest hope that we have the privilege to meet with your wife upon her arrival to California and assist you both in finding the perfect vehicle! Please feel welcome to contact us anytime. Kind Regards, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com 949.718.3015

August 04, 2020

Horrible service! The sales guy Eric G. Sold me a vehicle A very expensive car Needed minor problems fixed Never lived up to His promise. More

by Reli247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Gastineau
Aug 14, 2020 -

Fletcher Jones Motorcars responded

Hello, We're sorry to hear about your concerns, and would like to speak with you directly, when time permits. Looking forward to hearing from you. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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