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Fletcher Jones Motorcars
Newport Beach, CA
2,436 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,436 reviews
August 16, 2020
My Service Advisor, Stephanie Hurston, rendered excellent customer service!! I would recommend Fletcher Jones Motorcars to anyone looking for a great place to not only purchase, but service a Mercedes!! customer service!! I would recommend Fletcher Jones Motorcars to anyone looking for a great place to not only purchase, but service a Mercedes!! More
by Stinkpumpkin
Employees Worked With
Stephanie Hurstrom
August 15, 2020
Complete Report is Helpful from A Service Service was completed in a timely manner. I like the comprehensive report they include so I can make my final decision if I want to purchase my le Service was completed in a timely manner. I like the comprehensive report they include so I can make my final decision if I want to purchase my leased car. Appreciate the loan car provided. Nice Job ! More
by mayfield92657
Employees Worked With
Dan Schmidt
August 13, 2020
Their service was excellent. Katelyn Truong Has always provided exceptional help and make us feel like family. We value the service and that’s why we purchased from FJMB NB. provided exceptional help and make us feel like family. We value the service and that’s why we purchased from FJMB NB. More
by Charles
Employees Worked With
Katelyn Truong
August 10, 2020
Amazing Customer Service Max Tohidian is amazing. I have purchased 3 x cars off him in the last 12 months and he is the best of the best! Max Tohidian is amazing. I have purchased 3 x cars off him in the last 12 months and he is the best of the best! More
by aaron
Employees Worked With
Max Tohidian
August 10, 2020
Hi, peter was great sales consultant.He approached to Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me s Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me so I was not sad that my first choose gls 450 was so noisy when I pushed accelerated. More
by jack6310403
Employees Worked With
Joon Lee, Rick O'Bryan, Phil Rotar, Scott Ribble
August 08, 2020
Best experience of any dealership + service department Have lived in many states, owned most of the brand cars that are Mercedes peers. Everyone Fletcher Jones has only ever been top marks, outstanding. M Have lived in many states, owned most of the brand cars that are Mercedes peers. Everyone Fletcher Jones has only ever been top marks, outstanding. Maximum recommend. More
by RJP_CdM_SoCal_CA
Employees Worked With
Miguel Velasquez
August 04, 2020
I came in to look at a Mercedes for my wife and not really sure what direction to go in. My wife will be joining me here in CA In 2 months and wanted to get some ideas. I met with Otar who was simply a really sure what direction to go in. My wife will be joining me here in CA In 2 months and wanted to get some ideas. I met with Otar who was simply awesome. He took the time to explain the features I was looking for and clarify my dilemmas. I never got that from the the other 2 dealers I visited. I will definitely be purchasing my wife’s Mercedes from him when she arrives. Thanks Otar and Fletcher Jones. More
by Jo
Employees Worked With
Otar Lezhava
