Fletcher Jones Motorcars

Always a pleasure working with AJ in the Service Dept. Excellent communication and the car was ready as promised. Will be back again for my next service. Excellent communication and the car was ready as promised. Will be back again for my next service. More

Míguel is alway kind and friendly. I’ve been working with Miguel for years now. Prior to Miguel I had someone else that didn’t value my business.Miguel is very knowledgeable and understand the clients concer Miguel for years now. Prior to Miguel I had someone else that didn’t value my business.Miguel is very knowledgeable and understand the clients concerns. He is a truly best service advisor that you have in your payroll Hope he gets recognized for the great work he does. More

Top Notch Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. T Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. Turns out it was my garage door opener rattling. No Charge. Pick up and Drop off of the care at my house and a car wash topped it all off. Well done. More

I love going to Fletcher Jones because I feel valued and appreciated and I know that sounds cliche. However I had a problem with the airbag and my normal servicing and was able to because I feel valued and appreciated and I know that sounds cliche. However I had a problem with the airbag and my normal servicing and was able to take care of both at the same time. I worked with Toni and had one request and that was that the technicians take care of my car and keep the windows up so dirt/dust wouldn't get in when the car was sitting there inside/outside. Not only did Toni assure me he would take care of it he also put it on the work order so they would also see it as one of the things "to do". Lastly, I sent a message to Toni about a question I had. It couldn't have been more than 10 seconds after I sent the text that he literally called me. If you want my honest feelings- I left with my car fixed and servicing done and thought to myself: "See this is why you spend the money on a car you like- not only do you feel great in it but you also feel appreciated and know that you are not just a number. I am definitely going to buy another Mercedes." Those were my honest thoughts to myself after getting my car back the next day. More

Our experience continues to be exceptional. Joanna Companioni and every staff member we came into contact are respectful, professional, and looking out for our best interest. Companioni and every staff member we came into contact are respectful, professional, and looking out for our best interest. More

Efficient and courteous as usual! Always a pleasure working with Mike Asher as he is always helpful n informative. Providing a courtesy car was a huge plus!! working with Mike Asher as he is always helpful n informative. Providing a courtesy car was a huge plus!! More

Great service from the dealership and Tony Irvani I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. He listens to my concerns, is responsive, and works with his team to solve my car problems. Most importantly, he communicates and keeps me informed on my status. I also appreciate being able to pay my bills online and having the car ready to go when I get there - it's been great to have that option over that last few years. Thanks for making that possible. More

Otar was extremely helpful and I would definitely recommend going to him if you are in the market for a car! The process was speedy and I got a great deal. When I'm ready for my next car I will be ba recommend going to him if you are in the market for a car! The process was speedy and I got a great deal. When I'm ready for my next car I will be back. More

Great customer service & selection! I was referred to Denise by a dear friend and I can see why. Denise was extremely responsive from day one and was quick to help us set up a time/date I was referred to Denise by a dear friend and I can see why. Denise was extremely responsive from day one and was quick to help us set up a time/date for a test drive. She had the car sitting outside the showroom and ready to test drive once we arrived. Her assistant Nick was also wonderful to work with and he accompanied us on our test drive and answered all of our questions. Loved the car and had a very positive experience at Fletcher Jones. More

The service I received from Joanna at Fletcher Jones was excellent! I was disappointed with my experience at another Mercedes dealership and decided to change to Fletcher Jones in Newport Beach. Joanna took excellent! I was disappointed with my experience at another Mercedes dealership and decided to change to Fletcher Jones in Newport Beach. Joanna took the time to introduce herself and was very personable. I had some issues with a camera on the front grill and it needed to be replaced. The whole experience was great and everyone I encountered was friendly and courteous. I'm so glad I changed to Fletcher Jones and I highly recommend Joanna. I will continue to bring my vehicle to FJ in the future. More