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Fletcher Jones Motorcars
Newport Beach, CA
2,437 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,437 reviews
February 25, 2020
Bob Evans the service manager has been there over 40 years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars leads in sales also but it all starts with the interaction with the service department provided to the owner after purchase! More
by homerunguy
Employees Worked With
Steve Bates, Peter Dillion, Mike Schmidt, Bob Evans
February 24, 2020
Ashley Wada, was very accommodating, she kept me informed, strived to rectify my concerns and a pleasure to with. I would definitely seek her assistance in the future. informed, strived to rectify my concerns and a pleasure to with. I would definitely seek her assistance in the future. More
by tonealca
Employees Worked With
Ashley Wada
February 23, 2020
I called in the morning to book service and they took me that day. Service was fast. Had to wait 20 minutes for rental car to be brought around but besides that all was good. that day. Service was fast. Had to wait 20 minutes for rental car to be brought around but besides that all was good. More
by mazkellb
Employees Worked With
Stephanie Hurstrom
February 20, 2020
Service is always good. Jon Derbyshire is always so helpful and takes care of everything. I give Fletcher Jones & Jon Deby both 5 stars. Thank you helpful and takes care of everything. I give Fletcher Jones & Jon Deby both 5 stars. Thank you More
by elcam
Employees Worked With
Denise Banner, Jon Derbyshire
February 20, 2020
Great service and advisor was very knowledgeable, Steve Bate has been my service advisor since day one and over 10 years, I really appreciated his service. Miguel helped me this time because Steve is out f Bate has been my service advisor since day one and over 10 years, I really appreciated his service. Miguel helped me this time because Steve is out for medical leave. Both gentle are such assets to your organization More
by jessicaglavin
Employees Worked With
Steve Bates, Patricia Ballin, Miguel Velasquez
February 18, 2020
Absolutely the way a service appointment should always be. The people at FJ are courteous, respectful and helpful. The wait was minimal and the facility is exceptional. be. The people at FJ are courteous, respectful and helpful. The wait was minimal and the facility is exceptional. More
by Brynmathison
Employees Worked With
Stephanie Hurstrom
February 15, 2020
You offer a commodity, right? What sets you apart is service. Trust is foundational to exceptional service. I trust Stephanie and Gio. I know I will receive unparalleled service from both of them. So service. Trust is foundational to exceptional service. I trust Stephanie and Gio. I know I will receive unparalleled service from both of them. Some day I will buy another car and I will buy it at FJ because of these two individuals. They ARE my FJ experience. Don’t take them for granted. More
by Mark
Employees Worked With
Gio - Mechanic, Stephanie Hurstrom
February 14, 2020
Eric Gatineau always thinks of me on my birthday. Randy Lemus always takes care of me. Anyone considering Mercedes should contact my friends at Fletcher Jones!!! Lemus always takes care of me. Anyone considering Mercedes should contact my friends at Fletcher Jones!!! More
by AndyP
Employees Worked With
Eric Gastineau, Randy Lemus
February 12, 2020
Took my car in for B service and the service team took great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. More
by Angela
Employees Worked With
Pedro Barth
February 07, 2020
great service and attention to detail. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. More
by annransford
Employees Worked With
Alex Livadas
