Fletcher Jones Motorcars

Amazing service by Randy Lemus He’s always attentive and knowledgeable about the repairs and commitment to excellent customer care I have known him for over 20 years and his attenti He’s always attentive and knowledgeable about the repairs and commitment to excellent customer care I have known him for over 20 years and his attention is what keeps me going back to Fletcher for repairs even though I have a closer dealership to my home at Mission Viejo Mercedes Benz More

Perfect & Smooth I showed up for my 7am about 10 minutes early and my service advisor was already there ready for me. I was in and out of there including the complimen I showed up for my 7am about 10 minutes early and my service advisor was already there ready for me. I was in and out of there including the complimentary loaner by 7:05. Best experience I’ve ever had at a service center. Rob was on top of his game! More

Great Service Although I live in N. CA I always go to the Newport location. Tony Irvani is a major reason for that. Always thorough in writing up my service and Mai Although I live in N. CA I always go to the Newport location. Tony Irvani is a major reason for that. Always thorough in writing up my service and Maintenance needs including following up. More

Exceptional :) Visiting FJ service department is always a great experience, Peter is a very respectful and professional advisor. Most of all, each time, I get to exp Visiting FJ service department is always a great experience, Peter is a very respectful and professional advisor. Most of all, each time, I get to experience the most recent brand new vehicle, remind of the story of a man who became king for a day, LOL. More

"Customer Service Excellence" My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of s My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of service categories. The servicing tasks were completed within the estimated timeline with total efficiency and professionalism. From Drop off to Pick up I was impressed with the entire servicing team ... the courteous support given to me as a customer and to the exceptional care taken with my vehicle. The FJ Team exceeded my expectations and instilled a strong sense of confidence in future scheduled maintenance for my vehicle. Andrew Marshall More

Awesome Service! Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superi Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superior support. My car was impeccable when I picked it up. An awesome service experience! More

Outstanding Professionalism Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning ev Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning even with us being out of state. Thank you Scott!!! More

Always the best! Rob Draper and the FJ experience is why we now have three generations of MB in our family! Always courteous and professional even those that are not w Rob Draper and the FJ experience is why we now have three generations of MB in our family! Always courteous and professional even those that are not working directly with you. More

They stood by their warranty Unfortunately, my 2013 vehicle needed major work and they did an incredible job with the repairs and informing me what would be covered under my warra Unfortunately, my 2013 vehicle needed major work and they did an incredible job with the repairs and informing me what would be covered under my warranty. Laura Orr is an excellent service person! She even made arrangements so I could easily get things I left in the vehicle while they did the repairs. Their loaner program is also excellent. More

Great customers service Joanna did a very good job and helping her customers and answer all my questions , also taking the time to flow up with the up date for my car Joanna did a very good job and helping her customers and answer all my questions , also taking the time to flow up with the up date for my car More