Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fletcher Jones Motorcars
Newport Beach, CA
2,432 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,432 reviews
July 20, 2019
Quick Had auxiliary battery go out . Able to drop off car and get loaner. Got updated quickly and also got invoice on email. Able to pay online and simply g Had auxiliary battery go out . Able to drop off car and get loaner. Got updated quickly and also got invoice on email. Able to pay online and simply go pick up car at end of my workday More
by Onigiri
Employees Worked With
Ray Schroeder
July 19, 2019
B Service This maintenance was timely, courteous, and thorough. I think a bit expensive, however. The facilities are pleasant to be in land attractive. Everythi This maintenance was timely, courteous, and thorough. I think a bit expensive, however. The facilities are pleasant to be in land attractive. Everything is state of the away art. More
by Eliz.
Employees Worked With
Katelyn Truong
July 17, 2019
10-excellent Excellent service and Excellent knowledge. Steve Bates very professional.. Leslie Lorenson customer advocate. I also own a 2017 450 Sl. Another serv Excellent service and Excellent knowledge. Steve Bates very professional.. Leslie Lorenson customer advocate. I also own a 2017 450 Sl. Another service next month with the above two professionals. More
by Cordell
Employees Worked With
Steve Bates, Leslie Lorenson
July 17, 2019
First Class The entire process was smooth and professionally done. Exceptional customer service at all levels of the organization. Highly recommended to anyone lo The entire process was smooth and professionally done. Exceptional customer service at all levels of the organization. Highly recommended to anyone looking for a Mercedes vehicle with high expectations of customer service. More
by Gene R.
Employees Worked With
Michelle Garcia , Alex Livadas, Trevor Wightman, Han Leef, Payden Evans
July 13, 2019
Outstanding service The service at Fletcher Jones is always outstanding! The ease of having your car serviced while on a trip and utilizing the airport shuttle puts Fletc The service at Fletcher Jones is always outstanding! The ease of having your car serviced while on a trip and utilizing the airport shuttle puts Fletcher a cut above the rest! More
by PKD
Employees Worked With
Steve Henry
July 13, 2019
Miguel Velasquez Fletcher Jones does an awesome job always. They hire and retain the best personnel to interact with us clients. I also want to comment on Mario in par Fletcher Jones does an awesome job always. They hire and retain the best personnel to interact with us clients. I also want to comment on Mario in parts who does a wonderful relationship management with all the FJ clients More
by Mario Shaffer
Employees Worked With
Dave Gonzalez, GM, Miguel Velasquez
July 12, 2019
Complementary check point eval Laura and Gio were superb. Outstanding service and care. Came in for a checkpoint service just to see if I need to be aware of anything. Good to kn Laura and Gio were superb. Outstanding service and care. Came in for a checkpoint service just to see if I need to be aware of anything. Good to know I will need new brake pads in the near future. More
by Mark
Employees Worked With
Gio Espinosa, Laura Orr
July 11, 2019
Tire Replacement Katelyn is the BEST service advisor!! I wouldn't use anyone else!! If I ever buy another Mercedes I'll travel to Newport Beach just to interact with K Katelyn is the BEST service advisor!! I wouldn't use anyone else!! If I ever buy another Mercedes I'll travel to Newport Beach just to interact with Katelyn. More
by Citygirl
Employees Worked With
Katelyn Truong
July 11, 2019
Excellent service advisor Jean Y. was courteous, knowledgeable and efficient. Other people were also right there to help me and directed what my next step was. I like the way Jean Y. was courteous, knowledgeable and efficient. Other people were also right there to help me and directed what my next step was. I like the way they communicated the service process, testing and emailing with clear info and no negative surprises. More
by Well done
Employees Worked With
Jean Youkhaneh
July 07, 2019
great thanks its great thanks...its always great I just have NO idea why every time I take my car in for service I have to waste my time doing one of these, if t its great thanks...its always great I just have NO idea why every time I take my car in for service I have to waste my time doing one of these, if there was every an issue I would call, but its always perfect so PLEASE stop asking these are time consuming and its NOT my job to fill these out fletcher jones is the best on the planet NOW for the 10000 time....STOP asking the same question...its never bad ever... THANK YOU More
by MY CAR
Employees Worked With
Joey Gulo, Brandon Hale, Steve Henry, Bob Evans, Paul Gulo, Richard Greenstein, Chris Gulo, AJ Gennock, Joanna Companioni
