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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

June 21, 2019

Service Tony Irvani always does a great job working with me, appreciate his customer focus. Only drawback this time was the large workload which meant my c More

by MF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Jul 09, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for your 5 star rating! Our team is happy to hear about your amazing service experience with Tony. We look forward to serving you again. Best, Justin & Your Friends and Family at Fletcher Jones Motorcars

June 20, 2019

Great sales experience Joey Gulo and the team - Paul and Chris Gulo were exceptional again. I continue to buy cars and work with them because they are the best in the busi More

by FJCTS_nb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Chris Gulo
Jun 20, 2019 -

Fletcher Jones Motorcars responded

Hi FJCTS, Thank you for your 5-star rating and review! I'm happy to read that you had an exceptional experience again with Joey, Paul & Chris! We are grateful for your loyalty and look forward to serving you for many years to come! Congratulations on your newest Mercedes! All the Best, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars abuccola@fjmercedes.com

June 20, 2019

I go with Only the best or nothing After 3 visits to the dealership, I finally met a salesperson who was sophisticated and knowledgeable enough, he helped us fining a right car and mana More

by Shadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Binh Truong
Jun 20, 2019 -

Fletcher Jones Motorcars responded

Hi Shadia, Thank you for choosing Fletcher Jones Motorcars. Our team is delighted to hear about your exceptional experience with Binh. Congrats on your recent purchase. Best, Alicia Buccola Guest Experience Manager

June 20, 2019

Service Experience Tony met me right away as I arrived, he was very efficient, personable and professional. He answered all my questions, listened to all my concerns, se More

by Fariba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Jun 20, 2019 -

Fletcher Jones Motorcars responded

Hi Fariba, Thank you for choosing Fletcher Jones Motorcars. Our team is delighted to hear about your 5 star experience. We look forward to serving you again at your next scheduled service interval. Best, Justin Ringel Guest Relations Manager

June 19, 2019

5 star from start to finish Courteous, attentive, efficient. Whole process was smooth and easy. I needed a loaner car - no problem. I had a fabulous Pre-paid package (Safeguard) More

by OverEasy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car loaner , Laura Orr
Jun 20, 2019 -

Fletcher Jones Motorcars responded

Hi OverEasy, Thank you for choosing Fletcher Jones Motorcars. Our team is delighted to hear about your 5 star experience. We look forward to serving you again at your next scheduled service interval. Best, Justin Ringel Guest Relations Manager

June 17, 2019

First Mercedes Lease The overall experience was great. Everyone was exceptionally professional and helpful. I was able to purchase a car I like. I will be back. Thank you More

by On
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Paul Kraft, Ed Kogan, Brian Taber
Jun 17, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Congratulations on your first Mercedes-Benz lease, we are delighted to hear about your amazing experience. Best, Alicia Buccola Guest Experience Manager

June 14, 2019

Professional people who knows what they doing I’m so recognized at this dealership due to the length of time I been going there and the several cars we bought and serviced there..... we were alway More

by Jrbmbe300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, Steve Bates, Sam Eldomyaty, Allen Ghosh
Jun 17, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Our team looks forward to many great years ahead. Best, Justin Ringel Guest Relations Manager

June 13, 2019

great customer service We always bring in our car for service to Fletcher Jones. Steve Bates always takes really great care of us. thank you thank you thank you! More

by Nikki A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Jun 17, 2019 -

Fletcher Jones Motorcars responded

Hi Nikki, Thank you for the 5 star rating! Our team is happy to hear about your great experience with Steve. We look forward to welcoming you back soon. Best, Justin Ringel Guest Relations Manager

June 13, 2019

Friendly and Efficient I worked with Laura for the first time since Leslie was promoted. She was knowledgeable, friendly and efficient. My car was serviced promptly and ev More

by Golden Greek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Jun 17, 2019 -

Fletcher Jones Motorcars responded

Hi Golden, Thank you for the 5 star rating! Our team is happy to hear about your wonderful service experience with Laura. We look forward to seeing you again at your next scheduled service interval. Best, Justin Ringel Guest Relations Manager

June 12, 2019

Excellent Service Super easy to make appointment for service and to reschedule which was the case for me. Katelyn Truong who has been my service advisor over the last More

by Jmschaffer9!
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Jun 17, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Best, Justin Ringel Guest Relations Manager

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