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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

May 21, 2019

First timer It was my first visit having my MB serviced and the experience was very professional and everyone was very courteous, especially my Service Advisor Mi More

by bmd50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
May 22, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service Mick. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 16, 2019

Customer First Mentality! Joon (along with Joey and Sean) were great to work with. Friendly, genuine, customer first mentality! I will see them for my next car and would highly More

by eeanderson12
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Joon Lee, Shaun Graef
May 21, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Joon, Joey, and Sean. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

May 16, 2019

Service I was really happy with the help and feedback from my service rep Stephanie Hurstrom. She certainly made this visit a much more pleasant visit. More

by Maria2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 25, 2019 -

Fletcher Jones Motorcars responded

Hi Maria, Thank you for the outstanding review and great feedback on your experience with Stephanie. Our team looks forward to serving you again. Kind Regards, Justin Ringel Guest Relations Manager

May 14, 2019

About As Pleasant An Experience As Possible Took my SL500 in with a service light on. I got a super detailed report on exactly what was going on in the car with recommendations prioritized. Base More

by rsalusbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 15, 2019 -

Fletcher Jones Motorcars responded

Hi rsalusbury, Thank you for the 5 star rating! Our team is delighted to hear about your incredible service experience with Stephanie. We look forward to your next service visit. Kind Regards, Trevor Thornley Guest Relations Manager

May 09, 2019

Great customer service Friendly knowledgeable staff with top-notch service. They try their best to provide a competitive price on sales and services and so fat I have been p More

by Rayzam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
May 10, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Tony! We look forward to seeing you at your next scheduled visit. Regards, Justin Ringel Guest Relations Manager

May 07, 2019

2018 AMG GTc This dealer set very high on customer services in my opinion, very professional through tout the process. I would recommend here if you want to buy yo More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rotar, Bradley Cooper
May 08, 2019 -

Fletcher Jones Motorcars responded

Hi Kelvin! Thank you for taking the time to share your experience with Phil at Fletcher Jones Motorcars and for the 5-star rating! We strive to provide an exceptional and professional experience for each of our guests and I'm happy to read that Phil did that for you. We are grateful for your business and look forward to serving you for many years to come! Congratulations on your new Mercedes! Enjoy! All the Best, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars abuccola@fjmercedes.com

May 06, 2019

The Best AJ and Leslie, are the best, they took care of the service needs, and followed up until everything was completed to my satisfaction. They are the rea More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson, AJ Gennock
May 10, 2019 -

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-3243. Kind Regards, Justin Ringel Guest Relations Manager

May 10, 2019 -

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-3243. Kind regards, Justin Ringel Guest Relations Manager

May 03, 2019

Great service from AJ . He has explained what was the problem of my car and provided me the need to fix the car properly. Great services from AJ. More

by Ltc250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
May 03, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with AJ Gennock. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

May 01, 2019

Impeccable Service, Exemplary Treatment Kamren, Payden, Grant, Eric, Shiyong & Fred ALL gave me the FIRST CLASS experience!!! I received the BEST service EVER!!! Absolutely flawless!!! T More

by Martinique247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Galustyan, Kamran Tabesh, Eric Gastineau, Frank Boccio, Shiyong Cui, Fred Won, Payden Evans, Juilong Cui
May 02, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of our team and received exceptional service! Your recommendations are truly a gift. As always, please let us know if we may be of any further assistance to you now or in the future. Best, Alicia Buccola Guest Experience Manager

May 01, 2019

Grade A+ SERVICE from an excellent team great service from the beginning to the end. the minute I researched them on line, got a call and text from the dealership to make an appointment for More

by MehranM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Ali Mehrina, Shadi Moghadam, Ovi Moghimian
May 02, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority! It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Kamran, Ali and Shadi. Your recommendations are truly a gift and our team looks forward to serving you again. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

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