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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

April 30, 2019

World class customer service The car buying experience of purchasing a Mercedes Benz is a very unique experience. And there are many dealerships that are located in the South Bay More

by Warren G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rezakhani and Payden Evens , Kamran Tabesh, Rick O'Bryan
Apr 30, 2019 -

Fletcher Jones Motorcars responded

Hello Warren, Thank you for the 5 star review! We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Tony, Kamran and Payden. Please let us know if we may be of any further assistance to you now or in the future. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 29, 2019

Great experience and 1st time at the dealership It was my first time at this dealership. It’s beautiful and shiny clean. Everyone there is awesome, friendly and so helpful. The finance lady and t More

by MDT guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Tommy. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 28, 2019

Another Great Experience This is our 4th SL550 Lease from Fletcher Jones and we have also Purchased a SLS from Joey Gulo and the Gulo Team. Always the best people to work with More

by Pizza Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Brown, Paul Gulo, Chris Gulo
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello Bob, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Joey. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 28, 2019

Tony Payan is the best Tony knows how to treat people..he gives good recommendations based on the customers needs and isnt pushy. He keeps in touch afterwards to. It isnt a More

by J and M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Payan
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Tony. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 28, 2019

B1 Service Randy is always courteous, kind and efficient. He takes care of his clients and goes out of his way to accommodate a timely turnaround time. Thank More

by Magma1974
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

April 28, 2019

Top Notch Organization My wife and I recently leased a new 2019 Mercedes Benz C300 from Sales Consultant James JB Siribandan. JB was friendly , knowledgeable and profession More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Iacopetti, Scott Ribble, JB Siribandan
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of JB. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 28, 2019

Excellent service purchasing a car My husband and I came in to purchase a car after having my car totaled on the freeway a week earlier. Thomas C. Was very helpful in finding us find a More

by Carol Betz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, Esther Oh
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello Carol, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Thomas. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 28, 2019

Great experience! This was our first time leasing from Mercedez-Benz and everything about our experience was great! I am not a fan of car shopping, but with Dean's hel More

by Katfisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos
Apr 29, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Dean. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

April 26, 2019

Regular scheduled maintenance Brought in our 2016 GLE350 for maintenance, its in the 50,000+ mile ranges now, it required many items to be addressed. My wife was able to "Easily" o More

by MarkC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I, don't , recall, the , names , of , who , helped, us.
Apr 27, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

April 25, 2019

Fast service always It’s easier to work with Tony and I always receive the best service from him. Fast and efficient, drop off in the morning and pick it up same day. Nev More

by Angel166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani, Wade Liu, Brian Truong
Apr 27, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

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