Fletcher Jones Motorcars

The very first Mercedes Benz I ever leased was here at this dealer back in 2021. Sadly, my salesman made my experience a bad one. Even so, I still went through with the lease. Fast forward to 10/12/2023 a this dealer back in 2021. Sadly, my salesman made my experience a bad one. Even so, I still went through with the lease. Fast forward to 10/12/2023 and WOW!! I came in for my end of lease appointment and I was completely blown away by the exemplary service and attention from the entire team. Starting with the email communication regarding appointment details from Cecilia and Bree before I even arrived. Then, when I did arrive to my appointment, I received a warm reception from the front desk staff. After that, I met with my salesman Jeremy. He showed me the options available to me for a new lease and explained everything about the process in super detail so that I wasn't confused about anything. My previous salesman didn't do that. Jeremy literally made magic happen when it came to my new 2023 C300 lease!! I couldn't believe it. Then, it was time to sign paperwork with Elena. She was very kind and thorough. After that, I met with my delivery specialist Mason. He is very smart, personable and explained all the functions and features of my new car to me. And when it was time for Mason to leave he let me know that Jeremy wanted to say goodbye. Jeremy came out and gave me a big congratulatory hug. Thank you to the entire team that made me feel like a truly valued and appreciated customer. More

Excellent customer service I purchased my car and so Happy , Ashley and the Team was great we were treated with respect and special Happy , Ashley and the Team was great we were treated with respect and special More

My Service Advisor Katelyn Truong is the best. After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn with the best. Katelyn is very professional and treats you with utmost respect. There is not enough room for amount of stars to rate my experience with Katelyn and the people at Fletcher-Jones over 15 years. More

This dealership has BEYOND excellent customer service. In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the worl In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the world. Thank you for making every car experience so phenomenal. More

Gene was the absolute best. Such a wonderful purchasing experience. In n out in less than a hour at most. Gene went above and beyond to make sure that we were 100% Satisfied and Such a wonderful purchasing experience. In n out in less than a hour at most. Gene went above and beyond to make sure that we were 100% Satisfied and his hard work ethic really shows in his dedication to his customers. Very thankful and also grateful for Mercedes-Benz, Mercedes-Benz Roadside, and The sales team at Fletcher Jones motorcars More

Five star - every category 10 out of 10 rating scale I’ve written two previous reviews. I am very impressed with this dealership and it’s employees. scale I’ve written two previous reviews. I am very impressed with this dealership and it’s employees. More

No sales pressure. prizes are firm Ray was great sales person They deliver what they promise prizes are firm Ray was great sales person They deliver what they promise More

Excellent service and customer care! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! More

I like the service and personalized attention I get from Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. More

This was my first time at Fletcher Jones. Maher and Gio was amazing! Excellent service I would definitely recommend dealership! Maher and Gio was amazing! Excellent service I would definitely recommend dealership! More