Fletcher Jones Motorcars

Exceeded Expectations I've heard of FJM's stellar reputation for years and this week I experienced it for the first time and it far surpassed my expectations. The Sales co I've heard of FJM's stellar reputation for years and this week I experienced it for the first time and it far surpassed my expectations. The Sales counselor, Joanna was exceptional-nice, knowledgeable, and very thoroughly described my car repair as it performs better than it ever has. The car was returned in immaculate shape-washed, vacuumed and wiper blades replaced. And with all this rain, new blades are excellent. More

Truly Exceptional Thomas is amazing! We’ve bought a few cars with Thomas over the past 6 years and I have to say that I would never buy a car anywhere else. He’s truly Thomas is amazing! We’ve bought a few cars with Thomas over the past 6 years and I have to say that I would never buy a car anywhere else. He’s truly one of a kind! He is very knowledgeable, honest, always friendly and very patient. He doesn’t push you at all. He always makes you feel special and goes above and beyond to make you have the best experience at Fletcher Jones. Once he and his assistant took care of our daughter while we were testdriving a car. And he got me a beautiful flower bouquet when I bought my last car. Tony Irvani is an awesome service advisor. Very professional and always polite. We wouldn’t go anywhere else! More

Great service all the way around I brought my 2017 C300 lease car in for a routine B service. As always, the staff at Fletcher Jones Motorcars was first class all the way through the I brought my 2017 C300 lease car in for a routine B service. As always, the staff at Fletcher Jones Motorcars was first class all the way through the process. We recently leased a 2019 GLC300 and was also pleased with the exceptional treatment from James Haim-Sarvey and his staff. Keep up the great work! More

Best dealership for any Mercedes Took care of me as soon as I walked in the door great customer service, great pricing and an overall great experience coming to this dealership Took care of me as soon as I walked in the door great customer service, great pricing and an overall great experience coming to this dealership More

Fantastic customer service with high attention to details Stephanie Hurstrom was a delight to deal with and went above and beyond to make sure that the experience that I had was great. She is awesome and I wi Stephanie Hurstrom was a delight to deal with and went above and beyond to make sure that the experience that I had was great. She is awesome and I will make sure to take my car back to Fletcher Jones the next time that I need to get it serviced. More

Excellent Service Rep I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reas I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reassuring, efficient, and gracious. I truly appreciate this level of service which is a significant reflection on the dealership he serves. More

Exceptional experience Excellent experience from start to finish. Completed new car purchase in less than 1 hour. Highly recommend Alex Livadas and his great team of profess Excellent experience from start to finish. Completed new car purchase in less than 1 hour. Highly recommend Alex Livadas and his great team of professionals. More

Shady Tactics and terrible follow through Came in initially to look at a G45 AMG that was listed online and John Halaka not only failed to show me the car I was looking for, he tried to bait a Came in initially to look at a G45 AMG that was listed online and John Halaka not only failed to show me the car I was looking for, he tried to bait and switch another car that had close to 20,000 miles more. John is extremely unprofessional and a serial gas lighter, if his lies are not from a malicious origin, then he is extremely incompetent. John tried to tell me that the seats in the car we were looking at were "upgraded premium seats" when in fact they were the stock issue seats and not the upgraded recaro seats. He also claimed the car we initially test drove was one with 645 miles when in fact it had closer to 19,000. More

Exceptional Service E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. More

Always great service! Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive furth Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive further because the experience is always better! Thanks again FJ and Chad is an asset to your organization!! More