Fletcher Jones Motorcars | Page 94

Excellent Service Rep I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reas I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reassuring, efficient, and gracious. I truly appreciate this level of service which is a significant reflection on the dealership he serves. More

Shady Tactics and terrible follow through Came in initially to look at a G45 AMG that was listed online and John Halaka not only failed to show me the car I was looking for, he tried to bait a Came in initially to look at a G45 AMG that was listed online and John Halaka not only failed to show me the car I was looking for, he tried to bait and switch another car that had close to 20,000 miles more. John is extremely unprofessional and a serial gas lighter, if his lies are not from a malicious origin, then he is extremely incompetent. John tried to tell me that the seats in the car we were looking at were "upgraded premium seats" when in fact they were the stock issue seats and not the upgraded recaro seats. He also claimed the car we initially test drove was one with 645 miles when in fact it had closer to 19,000. More

Exceptional Service E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. More

Always great service! Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive furth Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive further because the experience is always better! Thanks again FJ and Chad is an asset to your organization!! More

Ali M This is the third car I have purchased through Ali, and he has, yet again, made me feel special and well taken care of. He is such a kind man, and I w This is the third car I have purchased through Ali, and he has, yet again, made me feel special and well taken care of. He is such a kind man, and I will be back in 36 months to work with him again. :) More

Great service, got the deal I want with great customer service from Tommy Tran and team who made the experience very easy and pleasant. I would come again service, got the deal I want with great customer service from Tommy Tran and team who made the experience very easy and pleasant. I would come again More

Steve Bates & FJMs' "Disneyland-like" guest experience If Disneyland sets the gold standard for "guest experience", then Steve Bates and Fletcher Jones Motorcars sets the gold standard for "MBZ Customer Ex If Disneyland sets the gold standard for "guest experience", then Steve Bates and Fletcher Jones Motorcars sets the gold standard for "MBZ Customer Experience" in the car dealership world. Steve's advice is trusted, always --and his follow-thru and follow-up are Hall of Fame worthy. Coupled with FJM's well-staffed dealership and attention to detail, every interaction with Steve is truly a "Disnelyland-like" experience. Great job, Steve, always! -Tony More

Went to look for a car and ended up buying. I give this dealership and service 5 stars because of the amazing service we received and the help of JB, who did a terrific job of making sure we lef I give this dealership and service 5 stars because of the amazing service we received and the help of JB, who did a terrific job of making sure we left more than satisfied. Thank you! More

Excellent Major service, assisted by Jon Derby who is very professional car received text when car was ready. The car wash did not do a good job the windshield Major service, assisted by Jon Derby who is very professional car received text when car was ready. The car wash did not do a good job the windshield is dirty still. This was a first. More

efficient courteous on time I have been a client for over 25 years. Everyone has been extremely helpful and caring. they go out of their way to make things happen for you.. cou I have been a client for over 25 years. Everyone has been extremely helpful and caring. they go out of their way to make things happen for you.. could not be happier with them. More