Fletcher Jones Motorcars of Fremont

This review is slightly late as i was so busy driving my new car, just kidding. All thanks to Marvin. I had the pleasure of working with Marvin at Fletcher Jones of Fremont, this was a outstanding customer new car, just kidding. All thanks to Marvin. I had the pleasure of working with Marvin at Fletcher Jones of Fremont, this was a outstanding customer service that deserved the acknowledgment. I had visited dealership multiple times and even late at nighst, but Marvin was extremely professional, smiling and detailed to provide me all the details of the cars available on the lot and their specifications. He was ready to stay late beyond his working hours to ensure i have all my questions answered. He was never a pushy sales guy. This is my first experience with Mercedes and Marvin has proven that Mercedes is par excellence. He personally picked me up from my home on the day of delivery and spent almost an hour explaining all the features and again was in no hurry to move on to the next customer. In my mind Marvin is epitome of excellence as a Sales person with high customer satisfaction ethics that shows in his dealings with his customers. More

We recently purchased a new 2013 GL 450. Marvin Ledesma was recommended highly by my father-in-law. He answered all of our questions and was able to provide us with a few package options. He didn't waste was recommended highly by my father-in-law. He answered all of our questions and was able to provide us with a few package options. He didn't waste our time haggling about the price, his main concern was to first find us the car we wanted. He also suggested that we try out the car before we make the decision. After figuring out what options we wanted, he was able to find the car and make sure it was delivered to us in a timely manner. He made sure we were in communication via email, text, cell, & fax! It was easy to contact him and he always gave us a quick response. Not only was his service awesome, but he was able to give us an offer we couldn't refuse. This was the easiest and fastest car purchase we've ever made. You definitely can't go wrong with Marvin. We give him our highest recommendation. Thanks for the great service and car. More

Willingness and sincerity of making sure this is the best deal I got. Tito trusted me to drive the new car home to show it to my wife before I make a commitment for the sale. Never heard of. I bought the deal I got. Tito trusted me to drive the new car home to show it to my wife before I make a commitment for the sale. Never heard of. I bought the car after showing it off to my wife and she loved it. More

I so happy worked with Customer Service sales Faruq Mansoor/ sales mager Mike. I never seen the good service like this... They are very nise and great service. I will be back next busines with yo Mansoor/ sales mager Mike. I never seen the good service like this... They are very nise and great service. I will be back next busines with you are. More

My husband and I just purchased a new GLK from Fletcher-Jones (Fremont) and had an overall great experience. The only reason I rated Customer Service as Good was because there was a mix-up pertai Fletcher-Jones (Fremont) and had an overall great experience. The only reason I rated Customer Service as Good was because there was a mix-up pertaining to one of the keys for the vehicle. Communication was lacking insofar as advising us of the process and expected time frame for delivery of the other key. Casting this one issue aside, our experience with the dealership and the salesman, Fame Nawabi, has been outstanding. Thank you. More

Sales Consultant Fame Nawabi and Sales Manager Mike Ramish are top notch. They both made us feel right at home and worked the best deal possible without any pressure. They were both honest and informat Ramish are top notch. They both made us feel right at home and worked the best deal possible without any pressure. They were both honest and informative people, they made us feel like family. It was an overall great experience getting our ML350. Mike also introduced us to the GM Mr. Mike Bates, who also was very kind and warm. At this dealership customer satisfaction is the #1 priority, Fame even went out of his way to buy my son some dinner and he stood extra late to make sure we were happy with the deal. Finance Manager Shaun Graef also continued the trend of great customer service. Shaun was also very informative and helpful with the loan process and made us feel very comfortable. We HIGHLY recommend coming to Fletcher Jones Motorcars and please ask for Mike Ramish and or Fame Nawabi when visiting, you will not be disappointed. More

Wow, absolutely amazing customer service here at Fletcher Jones!!! They met all my needs and go beyond the call of duty to help meet their customer’s needs. I would rate Fletcher Jones dealership “Sam Wali ( Jones!!! They met all my needs and go beyond the call of duty to help meet their customer’s needs. I would rate Fletcher Jones dealership “Sam Wali (Salesman), Mike Ramish (Sales Manager), Joe Defreitas (Service Advisor) as well as the Financing guy AJ all 5 Stars”. I was completely taken away with how wonderful and memorable they made this experience for our family. My husband and I were looking for a vehicle. We visited several other Mercedes dealerships in Stockton and Modesto, but never found what we where looking for and the customer service was just “Ok”. I came upon Fletcher Jones website on the Mercedes dealership and was completely impressed in how well they listed their cars details in their carfax reports. My husband and I decided to drive all the way from Stockton, Ca to Fremont to find my dream car and were completely taken away right from the start with the high quality customer care service we received. It all started when we arrived to Fletcher Jones and was approached in a very professional (none pushy) manner by Sam Wali. Sam was very friendly, outgoing and very personable. He listen to all our needs and took in all the information and data in what we where looking for. We where then next introduced to our car of our dreams (which we purchased that same evening). Sam took the time to educate us on all the aspects, details and safety points of the car. I was extremely impressed with the high level of education, knowledge he had about the vehicle. Upon, asking questions about maintenance, Sam was quick to guide us in the right direction and we meet Joe Defreitas. I was astounded by how kind, soft spoken and attentive Joe was. We where completely won over, because he stopped what he was working on, to go over in great detail what types of services and maintenance one will have to maintain in purchasing a vehicle. Joe was so gracious and without asking us, he printed a document that listed these service, so where we could look them over during our decision process. After having all our questions and concerns answered we felt good about moving forward. We came across Mike Ramish. Mike was very pleasant and personable. We expressed to Mike our goals in mind, which he worked extremely hard to get us an excellent rate and deal. Thank you all for making this the best experience and birthday ever. Our car may be gentle used, but it feels like new to us and we love it!!! I would highly recommend your dealership to all and plan to do all my future business and service with your company. Thank you, again!! Sincerely, Anna Gonzales More

Nonoy was awesome. I will be a Fremont Mercedes customer for life, all because he got my family want we wanted, and pulled through with everything he promised. for life, all because he got my family want we wanted, and pulled through with everything he promised. More

Mike Aladdoumi is the GREATEST car Sales person I have ever encountered. And I can truly say that he works for the benefit of the customer. He is honest and hard working and helped me throughout my Sale ever encountered. And I can truly say that he works for the benefit of the customer. He is honest and hard working and helped me throughout my Sale and made it prompt and satisfied. I highly recommend him to others as he is the Best that they have! Syed Aamir Peeran Newark CA More