Fletcher Nissan

Thanks Fletcher Nissan I had a great experience with Fletcher Nissan. I will definitely be back and will be recommending to others. Thank you Kyle Darker and the rest of the I had a great experience with Fletcher Nissan. I will definitely be back and will be recommending to others. Thank you Kyle Darker and the rest of the team!!!!!!!!! More

Thank you, Fletcher Nissan! Jerimy Timi treated me like family! He listened to and got me exactly what I wanted in a new car. I got exactly the make, color and price I was lookin Jerimy Timi treated me like family! He listened to and got me exactly what I wanted in a new car. I got exactly the make, color and price I was looking for. Jerimy had me in my new car in less than 2 hours. Easy financing. Great customer service. So happy with my new car! Thank you, Jerimy and everyone who helped at Frank Fletcher Nissan! More

Letter of a returning customer As a wife and mother of two small children, both under the age of 4, I have become a loyal SUV owner for many reasons. Safety being number one. Space As a wife and mother of two small children, both under the age of 4, I have become a loyal SUV owner for many reasons. Safety being number one. Space number two. Comfort being number three. Nissan has been my choice to obtain all these. While searching for a new vehicle I expect a dealership to put forth best effort to gain my business. Also, my time is valuable and not to be wasted. I like many customers put forth my research before stepping foot on any car lot. I expect my three values to be upheld. Also I expect any salesperson to assume my time is valuable and I am here to purchase a vehicle and not waste my time. Since I represent a large buying group, I hope Nissan also reads this letter and listens. I purchased a Murano from the Nissan dealership in Bentonville, AR four years ago. It was an awful experience. The politest response from that exchange is summed with horrible customer service. After several trips out of town to that dealership my husband and I decided it was the car that would best suit our needs. The dealer we were in contact with was absent minded and did not follow through with plans that we had agreed upon. When we were to pick up our new Murano we had to wait 5, yes that is correct FIVE, hours for the dealership to clean the SUV. I find this outrageous given the dealership had several days to prepare and new the time we would be arriving to pick up the Murano. As a customer, I find this to be an outstanding lack of responsibility of the dealership. I felt my time was far from valued, but rather measured as dispensable and taken advantage of with complete disregard. Rather than feeling the joy and excitement of our purchase it left me with contempt and complete frustration with the dealership. An inexcusable way to treat a customer, especially one who had recently purchased a new car. Why would I ever even consider buying another Nissan again you might ask. If you aren't wondering this then maybe you should re read the previous portion of this letter and let it sink in. Thankfully I fell in love with the Murano. It was safe, offered the space my family needed, and also included the comfort level my family and I enjoyed. As our family has grown our need for space has also grown. We had outgrown our Murano. With the need for space we looked to finding a larger vehicle that would still meet our three primary needs; safety, space, and comfort. Unfortunately, this need for a new vehicle brought forth dread of having to deal with another dealership like the Bentonville branch. Dread of our valuable time being wasted while some sales person provides horrible customer service. In lieu of this dread, we sought out different brands of car and different dealerships. We searched several dealships outside of our town in neighboring areas and also dealerships within our home town of Joplin, MO. Upon visiting the Joplin Nissan branch, we approached with apprehension, surely not all Nissan dealerships were ran like the Bentonville branch. And I'm delighted to write your Joplin branch was nothing like the Bentonville branch. We came in contact with Ryan Huff, a sales associate, of the Joplin Nissan. He showed outstanding knowledge, Nissan loyalty, and dedication to customer service. Ryan, answered questions I had regarding finding a new car with quick response no matter the time of day. Ryan, always respected my time and never disregarded a question, unlike the Bentonville dealership. Ryan, met us several times to look at different options and offered his service every time. We were so pleased to find a pleasant and customer orientated dealership. My husband and I did return to the Bentonville dealership, with dread once again, to compare color options on the 2014 Armada. Not one sales associate of the Bentonville branch approached us. Fine by us, although a loss to that dealership. We did find our new car at the Bentonville store, fortunately we were able to ship it to Joplin and deal with Ryan and the dealership in Joplin. Even with the extra expense, we found negotiations with your Joplin branch a breathe of ease. As a side note even with the Joplin branch manging our new purchase the Bentonville branch still managed to present preventable hang-ups. Everyone at the Joplin branch was friendly and appreciated our business, as a dealership should appreciate its customer. What I appreciated most was arriving to pick up our new Aramada, was to find it waiting for my husband and I. Ryan had it pulled up front and ready to go over the details with us. There was no waiting 5 hours for someone to give us a couple minutes of their day. Ryan didn't even blink at having to stay late to show us how to work every knob and dial. Thank you to him. Nissan should commend his service. Good service is hard to come by. And it should be rewarded, after all good service is what leads to recommendation of future and return customers. I appreciate good service. As you should as Nissan should as a company. Time is not to be wasted but appreciated. Please take value in my letter. More

First time car buyer Kevin was awesome. He answered all of our question and gave his honest opinion when we asked. He worked with all the information we gave him to help u Kevin was awesome. He answered all of our question and gave his honest opinion when we asked. He worked with all the information we gave him to help us make the right choice. And everyone in the finance department was extremely helpful and patient. I was so happy with the team at Fletcher! More

Kevin was great to work with I bought new and my Kevin was great to work with I bought new and my daughter and soninlaw bought used and we both are very happy with Kevin and Nissan Kevin was great to work with I bought new and my daughter and soninlaw bought used and we both are very happy with Kevin and Nissan More

The sales person made it a very positive experience. She had the honesty, integrity that is lacking in sales people. We felt very comfortable we were getting the best deal! had the honesty, integrity that is lacking in sales people. We felt very comfortable we were getting the best deal! More

Called and got a firm price out the door. Drove to them to pick up the car and was told they did not have the car. They said that they found one but it would cost 300$ to have it delivered and I told them to pick up the car and was told they did not have the car. They said that they found one but it would cost 300$ to have it delivered and I told them I would not pay it. They said they would check and see what they could do while we went to lunch. Had already been there 3 hrs. Came back from lunch and they said low and behold we had one on the lot they didn't know about. Go figure. Test drove it and said OK it's what I want. Went to close the deal and they said they had made a mistake and the price was 750$ more than was quoted. REALLY and walked out. Called Muskogee and got the same model with 530$ more options for 250$ less. Whey would anybody buy from them. The woman manager was very difficult and ignorant of what discounts were available. When I told the Muskogee dealer about it he laughed and was very happy to have my business. Needless to say he got it. I spent nearly 5 hrs trying to deal local with some dumb woman who didn't have a clue how to sell a car. More

Salesman was very condescending in his comments to me after our sale when we had an issue. The General Manager stated that this was one of 2 employees that he was surprised behaved that way - apparently after our sale when we had an issue. The General Manager stated that this was one of 2 employees that he was surprised behaved that way - apparently they employ a lot of jerks here. I will never buy from Fletcher again. This was my first experience with Fletcher and after speaking with many friends who had a similar experience, I will never buy from them again. My purchase did not matter to them. More

I had a complaint and I would like to say that Brant Peterson took care of everything fo rme. He was very efficient and has such a good customer manner about him. He was very kind and respectful and Peterson took care of everything fo rme. He was very efficient and has such a good customer manner about him. He was very kind and respectful and my Versa was given a very thorough checkup. I can recommend Fletcher Nissan very highly and they will take care of their customers. I will deal with Nissan again and plan to take my car in for usual inspections and oil change. I can't say enough good about the service I received and thank Brant Peterson so much for his help with this. More