Florence Toyota

I found our new 4Runner on CarGurus. I called and was put in touch with Rebecca. She was absolutely a wonderful sales person. She was honest and very supportive. She sent photos and vide I called and was put in touch with Rebecca. She was absolutely a wonderful sales person. She was honest and very supportive. She sent photos and videos of our 4Runner and ensured that I saw every nook and cranny prior to making a deposit. After agreeing to the bottom line and making the deposit she sent a photo of the mileage and assured me that no one would touch it. She kept her word. A few days latter my wife and I drove 3hrs to purchase it. The transaction went smoothly. No extra fees or bogus sales tactics to up the price. I highly recommend Rebecca and the Florence Toyota Team! More

Sales team - EXCELLENT -but- After-Sales ABSOLUTELY dismal - 1. Didn't pay off my trade-in causing my credit rating (WAS over 800) to drop by 125 points 2. Didn't get my new vehicle registered unt dismal - 1. Didn't pay off my trade-in causing my credit rating (WAS over 800) to drop by 125 points 2. Didn't get my new vehicle registered until WELL after the temporary registration ran out - and ONLY after multiple calls to the dealership. 3. I incurred hundreds of dollars in additional insurance costs because I couldn't cancel insurance on trade-in until registration transferred. 4. REFUSED to consider compensating me in ANY way for costs incurred due to their TOTAL IMCOMPETENCE... More

My wife and I purchased a new Toyota Sienna. We are extremely happy with our purchase. Also, our salesman Ron Maxwell did an excellent job in showing us all the details of our new vehicle. He to We are extremely happy with our purchase. Also, our salesman Ron Maxwell did an excellent job in showing us all the details of our new vehicle. He took his time and answered all of our questions. I would highly recommend buying from Florence Toyota. More

This was my first purchase and they’ve made it easy, enjoyable and an unforgettable experience! Thank you to Tiffany Flomo and staff for making for sure I was satisfied with my purchase! I definitely re enjoyable and an unforgettable experience! Thank you to Tiffany Flomo and staff for making for sure I was satisfied with my purchase! I definitely recommend her And Florence Toyota if you are looking for a car. More

We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great. James is extremely helpful and easy to work with. Customer service here is great. More

Good service, but was surprised that they were recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. More

I wanted commend Justin Blier for working with me on purchase. Job well done. He was very attentive and a pleasure. purchase. Job well done. He was very attentive and a pleasure. More

I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to expla service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations. What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference. If you’re heading to Florence Toyota, I highly recommend asking for JT Taylor. He’s the real deal—courteous, efficient, and someone you can trust with your vehicle. More

I came in having to buy a car since mine died on me. I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and se I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and service ruined the experience for me. The car was delivered to my home filled with stains, melted plastic, and a severe cigarette smell. I brought it back to the dealership immediately for them to either trade out the car or fix their mistake. It has been two weeks since I brought the car back to them. They have not called me to notify me that my car has been done with repairs. I have been told almost every day that my car would be ready the next day. They have failed to keep their word on this. This is my first time buying a car on my own and Toyota has made it an awful and stressful experience. Grady has made this experience a whole lot easier to navigate. He is kind, respectful of situations, and is very transparent about everything. While another manager pushed me to the side and had me wait for 2 hours on something that he said would take him 30 minutes to complete. More

I would like to give a 5 star review because I had an excellent experience with the online salesman. When I arrived to get the car I found it with scratches and dents that were not pictured online. Also excellent experience with the online salesman. When I arrived to get the car I found it with scratches and dents that were not pictured online. Also found out there was only 1 key and I was not told that upfront. Overall easy buying experience. Drove the car 2 days and the check engine light came on. Now my car is back at the dealership which is 2 hours away from my home and has been there for 4 days and no resolution yet to the check engine light. I hope Florence Toyota can redeem themselves. I am very disappointed. More