Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Flow GM Auto Center of Winston-Salem
Winston-Salem, NC
106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
106 Reviews of Flow GM Auto Center of Winston-Salem
January 01, 2026
I see in the reviews that I'm not the only one who experienced a low price, high discount vehicle but with hidden add-ons! Flow is a snake. It took six days for someone at Flow Chevy to actually hel experienced a low price, high discount vehicle but with hidden add-ons! Flow is a snake. It took six days for someone at Flow Chevy to actually help me. The initial correspondence with Samuel was confusing and lacked attention. Alicia was polite and professional via email, The advertised price looked too good to be true—and it was. The online listing failed to disclose several Flow add-ons, including the Flow Shield Package, Flow Total Protection Package, and assist steps, all of which significantly inflated the final price. These were not optional, and none were clearly included in the advertised number, only after they put the numbers together. On top of that, my trade-in was valued below market. Carmax even understood that and offered me $7k more. When I questioned Flow the low offer, I was told: “You are getting $39k for your trade plus the $1,000 rebate for trade assistance and the $2,000 discount for upgrade assistance, so you are getting around $42k for your trade.” This explanation is misleading. Incentives are meant to benefit the customer—not be used to mask a lower trade-in value or make the numbers look better on paper. Using rebates to offset an underpriced trade is not transparent and is not how fair deals are done. Overall, the experience was slow, unclear, and disappointing. I expected straightforward pricing and honest communication—especially when buying a high-end truck—but instead got hidden add-ons and creative math. More
by Shane
Employees Worked With
Alicia Venable , Samuel Whitehurst
December 24, 2025
This dealership was very shady with their pricing and the offers they give on vehicle trade-ins they came back apparently, after they said, I was denied by all their banks, but did not have any pricing to sh offers they give on vehicle trade-ins they came back apparently, after they said, I was denied by all their banks, but did not have any pricing to show me or what they were giving me for my vehicle. I dealt with Lindsay for the sales part, but the finance manager came to the desk only with a paper to show my credit score and nothing else once they gave me this information. They got up and walked away like I was garbage. I drove an hour and 20 minutes to be there for 30 minutes with being disrespected and not giving any kind of information about why or pricing just a big waste of time More
by Ryanstjhn2013
Employees Worked With
Lindsey
October 04, 2025
Based on my experience with Flow in Winston Salem, they lower there price with a “soft discount online” only to get you in the door to waste your time and tack on additional fees that NO ONE ELSE HAS DONE. lower there price with a “soft discount online” only to get you in the door to waste your time and tack on additional fees that NO ONE ELSE HAS DONE. Shady to say the least. More
by bhudg
Employees Worked With
Maria
May 28, 2025
Troy sold me my truck and was a really great down to earth man. He answered all my questions that I had with the vehicle. It was Memorial Day weekend and the detail shop was closing but since I was out earth man. He answered all my questions that I had with the vehicle. It was Memorial Day weekend and the detail shop was closing but since I was out of town, they detailed it and got it ready quick because they knew I had to leave town. I really enjoyed the honesty and attitudes of everyone there, but Troy is the best if your looking for a vehicle Troy is the guy to talk to!! More
by Jr_gutierrez2003
Employees Worked With
Troy Santolla
March 22, 2025
Very shady dealer practices here. Spent a whole day being told I could get pricing on a vehicle in transit and put money down to hold vehicle from an internet rep. I was transferred t Spent a whole day being told I could get pricing on a vehicle in transit and put money down to hold vehicle from an internet rep. I was transferred to a salesmen in store and talked about trying to get vehicle without the dealer add ons since truck was in transit and not there. Then was told that the add ons will be added no matter what and that I would just have to build the car online outright. Then after discussing that in that case I would just preorder online from Chevy instead of driving 3 hours to get truck. I was then told they can’t negotiate on trucks in transit anymore. Lol. This company practices is why the truck market is heading towards some dreary times. Be careful and watch everything they add on to your cars. More
by Marquis
Employees Worked With
Bart
November 08, 2023
My son and I went here to purchase a work truck for him. We were met by Cedric who was professional and personable. My son found a beautiful, loaded Silverado to purchase. Cedric walked us through the proce We were met by Cedric who was professional and personable. My son found a beautiful, loaded Silverado to purchase. Cedric walked us through the process and made it easy. I enjoyed speaking with Cedric’s about his very interesting background. If you’re looking for a new or used vehicle we highly recommend Cedric!!! More
by Windy
Employees Worked With
Eric Ndirangu
October 24, 2023
Traded my 2020Honda Pilot for a Chevy Trailblazer Active. Josh was my sales person. He did a great job listening and presenting our deal. Overall a great experience! Sweet little SUV! Driving home to Ashevil Josh was my sales person. He did a great job listening and presenting our deal. Overall a great experience! Sweet little SUV! Driving home to Asheville it pleasantly surprised us in climbing performance, cornering on narrow mountain roads, and mpg! Thanks Josh for your service! More
by stephencwalston
Employees Worked With
Josh P.
