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Flow GM Auto Center of Winston-Salem
Winston-Salem, NC
98 Reviews
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98 Reviews of Flow GM Auto Center of Winston-Salem
August 24, 2019
Awful customer service and service The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a f The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a free tire my tire sensors started going off. I was on the other side of town by this time and so went to that Chevy dealership. They said they probably forgot to recalibrate my tires sensors. He used this thing and taduh all was fine. 15 minutes later it happened again. I called GMC Flow dealership to tell them what happened and I needed it fixed. I got a returned call from Josh what said that it was my tire censor battery was dying/died and said it was something they weren’t responsible for. My argument of course was that this censor didn’t start going off until they rotated my tires. He got fussy and wasn’t taking my responsibility for what happened and wasn’t going to do anything about it. I don’t care if that battery was going to go out eventually we’ll never know if it would of done so if I hadn’t gotten my tires rotated. So now I have to pay it the nose to get those bloody batteries changed or listen to that xxxx singing noise! Thanks for nothing and your god awful customer service! More
by Coryellrebel
Employees Worked With
Josh (man who called me back-horrible) & Robert Good (awesome customer service while getting my car worked on(
Helpful July 22, 2019
Stephen Burton was great Great car buying experience working with Stephen Burton. I got a great used car at a fair price and Stephen was incredibly friendly and helpful. I fel Great car buying experience working with Stephen Burton. I got a great used car at a fair price and Stephen was incredibly friendly and helpful. I felt like Stephen was a good, honest individual who really cares about his customers. We were at the dealership for a few hours and Stephen made sure we were as comfortable as could be. He also referred us to an insurance company and we are now saving money on car insurance as well. I would recommend him to anyone. More
by kbo123
Employees Worked With
Stephen Burton
May 23, 2019
We Would Return Working with Stephen Burton went well. He was professional, knowledgeable and honest. He was helpful with questions that we had. We would return to th Working with Stephen Burton went well. He was professional, knowledgeable and honest. He was helpful with questions that we had. We would return to the dealership again. More
by Would Return
Employees Worked With
Stephan Burton
May 06, 2019
Stephen Burton is the man you need to see!! Was very pleased with my experience at Flow GM. Stephen Burton was the nicest, most honest car salesman I have ever came in contact with! I HIGHLY rec Was very pleased with my experience at Flow GM. Stephen Burton was the nicest, most honest car salesman I have ever came in contact with! I HIGHLY recommend him and this facility to anyone looking for a vehicle! Thank you, thank you Stephen Burton! More
by Lindsey Ayers
Employees Worked With
Stephen Burton , Richard York
May 03, 2019
Great Customer Service! Great service from the car sales to the service department. Will definitely keep buying cars there. Thank you for the great service and great deals Great service from the car sales to the service department. Will definitely keep buying cars there. Thank you for the great service and great deals More
by Margaret Miller
Employees Worked With
The Service department , Thomas Hairston
July 03, 2018
Terrible, rude , dishonest 1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are xx . In this case not so much ; after 3 years of owning 1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are xx . In this case not so much ; after 3 years of owning our2015 Denali xl we had 8 warranty issue trips to the dealer ( no fault of the dealer ) when we bought the suv they promised we would have a loaner suv similar to the one we bought , never happened . The 2 times we received a loaner it was a Buick. 2 weeks ago our air conditioner went out they did give us a loaner and it was under warranty but again a Buick ? Furthermore the transmission had to be replaced too ( 39,000 miles ) we have a trip planned to Boston meanwhile . The service department rep says no problem we will have a suburban or Yukon for you to drive ! Great ! My wife gets there to get the loaner and the service rep says that’s to far and that we will have to rent a car throughout enterprise. Meanwhile we have to leave in an hour. I would not recommend buying a vehicle here. More
by Alex Mcguire
Employees Worked With
Richard Gillespie
July 02, 2018
CAME TO MY RESCUE I was stranded at RDU parking lot and my 2017 ST5 Cadillac would not crank. I could not figure out how to unlock the door to open the hood. I looked I was stranded at RDU parking lot and my 2017 ST5 Cadillac would not crank. I could not figure out how to unlock the door to open the hood. I looked up dealerships and found this one still open. A big Thank You to Madison at the reception desk, for getting the information for me. More
by jocogirl
Employees Worked With
Madison
February 05, 2018
Great Service I received 100% excellent service from Valerie Benton Smith. Her professionalism speaks high volume when it comes to assisting customers. She always k I received 100% excellent service from Valerie Benton Smith. Her professionalism speaks high volume when it comes to assisting customers. She always kept me updated when the type car I was looking for became available. If you are in the need of a vehicle please see Valerie at Flow Cadillac so, she can assist and give you the best deal. Valerie definitely gets a 5 STAR rating! More
by James H
Employees Worked With
Valerie Benton Smith
January 31, 2018
Great Experience Valerie Benton Smith is definitely the go to Sales Consultant for your car buying needs. She is very professional, knowledgeable, and courteous! The Valerie Benton Smith is definitely the go to Sales Consultant for your car buying needs. She is very professional, knowledgeable, and courteous! The complimentary services are outstanding! More
by Michael Smith
Employees Worked With
Valerie Benton Smith
December 18, 2017
Do not buy here. CROOKED BUSINESS! Bought a 2017 Cruze Hatchback with 2100 miles. It had previously been used as a loaner and had sat on the lot for a while. I noti CROOKED BUSINESS! Bought a 2017 Cruze Hatchback with 2100 miles. It had previously been used as a loaner and had sat on the lot for a while. I noticed a vibration on the test drive and stated that I would buy the car, but the vibration needed to be fixed. So the sales department added the concern to the we owe, and told me that it would be looked into. After taking the vehicle back twice during the first month the issue had still not been fixed. The service manager told me he didnt feel anything, so there was nothing else they could do. I went to Steeve Moore Chevrolet in Charlotte to have it looked at, and within twenty minutes that had verified my concern, and offered a solution. The tires needed to be replaced. I contacted Flow about the recurring issue and was told they would not do anything to correct it. In my mind, this means I was told a fairly blatant lie just so I would purchase the vehicle. Now I am out $600.00 for new tires on my brand new car. Thanks Flow, I just love being ripped off. More
by hotrod85
Employees Worked With
Jeff Wheeler
