Flow GM Auto Center of Winston-Salem

• Dealership lied/misinformed about towing capacity. (I purchased a camper I cannot tow because of this wrong information). • Managment very rude and unwilling to fix their mistakes • Once you purchase purchased a camper I cannot tow because of this wrong information). • Managment very rude and unwilling to fix their mistakes • Once you purchase the vehicle if you have any issues they will ignore your phone calls hoping you will go away. • Charged for upgrades I did not receive. (Paperwork on new vehicle showed 20 inch rim's and charged an additional 1700 for them, vehicle was equipped with 18 inch rims). •Purchasing from this dealership has caused stress and anxiety. •Purchasing from this dealership has been a disappointment for the whole family. More

Service department except Rick ,are dismissive and nasty and do not seem knowledgeable. One young man is disrespectful.had my service done their tires rotated two weeks later need it all new brakes never wa and do not seem knowledgeable. One young man is disrespectful.had my service done their tires rotated two weeks later need it all new brakes never was mentioned at the service. More

My order I placed 30 days ago I’ve been calling weekly for an update and on this last phone call they said they were waiting for one last part. They then informed me that they would not overight it even t for an update and on this last phone call they said they were waiting for one last part. They then informed me that they would not overight it even though they’ve had my order for 30 days and my money for 30 days! This place is a rip off if you want to wait over a month for parts definitely order from this place! You’ve been warned. It’s a complete joke! Crappy service and absolutely 0 updates through the process! We’ve had a work truck torn down for over 30 days and the customer needs his truck. More

Just another dealership looking to rip you off post purchase Took our Yukon in for service while under warranty and were told all was good, that the problem was due to our selection of "Auto 4-wheel drive" and n Took our Yukon in for service while under warranty and were told all was good, that the problem was due to our selection of "Auto 4-wheel drive" and nothing was wrong with the truck. They told us to drive in 2 wheel and that would solve the issue. Fast forward several months and the problem still existed. We took the truck back in and they told us it was out of warranty and it would cost $2,700 to fix the problem (they now had the answer and a game plan). When we challenged this and stated that we first brought it while under warranty they lowered the charge to fix to $1,400. We took it to a local car repair shop (that came recommended by a friend) and they laughed at the dealership's analysis and fixed the problem for $300. The local shop even told us that the problem is well known in the online community and that the dealership should have known about it the first time we brought it in. More

Saturn My son took my Saturn to have the cluster replaced. Quote was $279. Week goes by and called for an update. Waiting on part now the price is $775. Anot My son took my Saturn to have the cluster replaced. Quote was $279. Week goes by and called for an update. Waiting on part now the price is $775. Another 2 weeks go by and I called and was told gm is on strike. Ok it’s been 3 weeks before strike.I called back on Friday ready to go get my car and forget them. Now it will be ready on Monday and now the price is $505.75. The mileage was suppose to be 59827 but the fixed it 60,834. Can’t even get the mileage right. I called Monday to see if it is ready and was told yes. I go pick it up and now the price is $612. It was my first time dealing with them and my last. More

Awful customer service and service The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a f The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a free tire my tire sensors started going off. I was on the other side of town by this time and so went to that Chevy dealership. They said they probably forgot to recalibrate my tires sensors. He used this thing and taduh all was fine. 15 minutes later it happened again. I called GMC Flow dealership to tell them what happened and I needed it fixed. I got a returned call from Josh what said that it was my tire censor battery was dying/died and said it was something they weren’t responsible for. My argument of course was that this censor didn’t start going off until they rotated my tires. He got fussy and wasn’t taking my responsibility for what happened and wasn’t going to do anything about it. I don’t care if that battery was going to go out eventually we’ll never know if it would of done so if I hadn’t gotten my tires rotated. So now I have to pay it the nose to get those bloody batteries changed or listen to that xxxx singing noise! Thanks for nothing and your god awful customer service! More