Flow GM Auto Center of Winston-Salem

Stay away from service department!! Purchased my vehicle new from Flow in Greensboro, NC. Shortly after purchase GM dropped the line of vehicle I purchased and I was informed I needed to Purchased my vehicle new from Flow in Greensboro, NC. Shortly after purchase GM dropped the line of vehicle I purchased and I was informed I needed to take my vehicle to Flow in Winston Salem, NC to receive service. This is where problems start,,, 8/17/2016 Had my vehicle in for repairs. Had multiple fault codes flashing on dash display. Was informed that a speed sensor needed to be replaced. I approved repairs. Shortly afterwards service writer approached me again stating connector to speed sensor is also bad. More $$$$. After repairs completed and paid for, I am ready to leave. Pull vehicle onto street and much to my surprise I HAVE NO BRAKES. Also 4wd locker starts jumping in and out. Had to pull into oncoming lane of traffic to avoid hitting vehicle in front of me. Report to GM through website. 12/2015 Took vehicle in for oil change, tire rotation and NC State Inspection. During this visit I am informed by service writer that my automatic transmission cooler lines are leaking. When I question where the leak is located service writers attitude changes from friendly to hostile. Buy the way here it is ten (10) months later and I'm still looking for a leak. Reported to GM through website. GM Recall # N150042 HVAC connector wire failure. They were burning at the wire to board connection. Car could catch fire with it. Mine went out prior to GM issuing the recall, and i went to Flow and purchased part and replaced. ( I was a certified auto tech at a dealership in Greensboro, NC during the 80's) Once GM issued the recall for the part I went to Flow with old part, receipt from purchase, and GM's recall notice. Flow refused to refund the price of the recalled part. Again reported this to GM through GM's website. On all of the above issues if it was a service problem the service writers never generated a new work order. This is a common practice to cover mistakes the dealer may make. No ticket no proof is the way they look at it. Also for each complaint I made to GM through their website I received a call from a GM call center representative and also from someone with Flow Auto. Often during the calls from Flow Auto the representative would attempt to start a argument deigning any blame. Also most of my work performed at Flow was done on a customer waiting basis. During these visits just about every customer that had a vehicle in for service was approached by a service writer trying to up-sell services they deemed needed to be preformed. While most reviews here tell of a wonderful experience when buying a automobile from Flow, remember there is something to be said for SERVICE AFTER THE SELL. I myself will never step foot on another dealership lot that has the Flow name over it. They have too many dealerships associated with different brands and manufactures. Do yourself a favor and spend you money somewhere else. More

New 2016 Yukon Denali Purchased I just purchased a new 2016 Yukon Denali--the staff is great and are very professional. From sales(Hazen) to service(Rick)..This is my 5th or 6th vehi I just purchased a new 2016 Yukon Denali--the staff is great and are very professional. From sales(Hazen) to service(Rick)..This is my 5th or 6th vehicle I purchased from Flow...And I will be more than happy to recommend the company to all... More

Surpassed my expectations Went in to look at a canyon, with no expectations of purchasing due to my negative equity and walked out with a canyon in my price range with features Went in to look at a canyon, with no expectations of purchasing due to my negative equity and walked out with a canyon in my price range with features I had not thought possible. Chad Mills the manager went out of his way and Ron Darr the salesman was wonderful to work with. Both listened to my needs and concerns and put me into a vehicle that suits my professional and personal needs More

Wonderful buying experience We just purchased a CPO 2013 Cadillac XTS from Flow. We could not be happier with the entire experience. We live out of town, so the transaction was We just purchased a CPO 2013 Cadillac XTS from Flow. We could not be happier with the entire experience. We live out of town, so the transaction was done via phone and email. When we arrived, the transaction was seamless and couldn't have gone any better. We definitely will recommend Flow to other people and will consider them first for purchase of future Cadillacs. Many thanks to Bryan, Debra, and Doug for the impeccable service. More

Best car buying experience ever! We stopped by just to look at a new Buick & ended up buying that day! Valerie Smith was our sales person & she was wonderful! Very courteous, patien We stopped by just to look at a new Buick & ended up buying that day! Valerie Smith was our sales person & she was wonderful! Very courteous, patient, knowledgeable! Stephanie was our loan expert & she was the same -- courteous, patient, knowledgeable! Flow is very blessed to have these ladies working for them. We will be returning customers. My husband & I agree this was the best experience we've had buying a new car! Clifton & Bretta Gardner More

Very Blessed Experience I was looking for my retirement car and I was blessed to meet a sweet lady to help me with me dream. Thanks so much Valerie! I was looking for my retirement car and I was blessed to meet a sweet lady to help me with me dream. Thanks so much Valerie! More

car buying made easy!! Our experience with Flow Buick the sales people, management and finance could not have been more pleasant. Now i know where i,m buying my next car!!! Our experience with Flow Buick the sales people, management and finance could not have been more pleasant. Now i know where i,m buying my next car!!! More

A good experience I went in with a price in mind and they were very helpful in finding a Terrain to fit my needs within my price range. I went in with a price in mind and they were very helpful in finding a Terrain to fit my needs within my price range. More

Prices Web Site list "No Haggle Pricing." If you look at the prices, you will see why. Many cars were @ full NADA or higher prices. Add on $600.00 documentat Web Site list "No Haggle Pricing." If you look at the prices, you will see why. Many cars were @ full NADA or higher prices. Add on $600.00 documentation fee and a mystery fee of $101.00 and you will overpay for any car @ a Flow dealership. Car I was looking at was listed $25.00 over full NADA. That's a deal for the dealership, not the buyer. I asked if they were negotiable on the price and I was told no. I skipped Flow Toyota 2 years ago when looking for a new truck. Saved almost 2k going to another Toyota dealer. More

Quality vehicles! Flow GM Auto Center gives world class value presentations! As a member of the Flow Automotive family means we receive complimentary services such as c Flow GM Auto Center gives world class value presentations! As a member of the Flow Automotive family means we receive complimentary services such as car washes, NC State Inspections, Tire Rotations and that’s just a partial listing. More