Flow GM Auto Center of Winston-Salem

Shady, Pushy, Dishonest Took my 73-year-old mother in to purchase a used car at FLOW after her car was totaled in a parking lot. Graduated from law school in 2004 and have d Took my 73-year-old mother in to purchase a used car at FLOW after her car was totaled in a parking lot. Graduated from law school in 2004 and have done extensive work with dealerships. In addition, I do my own car work especially tires and brakes. We were shown the car we had picked out and took it home for a test drive and pre purchase inspection with our mechanic. Within 100 yards of driving it, I knew there was something incredibly wrong with the brakes and maybe a front left bearing. This was not a problem for us and we took it to our mechanic. Our mechanic of 30 years said, “The rotors are damaged beyond repair and it needs brake pads all around.” We returned to the dealer with the car and went through the sales process where they told us about the “thorough 142 point inspection process that they have never seen misses a thing”. After this, I asked to see the car fax and the inspection that FLOW did. The car fax report said that FLOW replaced all of the tires when they got the car. This means that any decent mechanic worth his salt, heck even an indecent mechanic worth nothing would have identified the brake and rotor problem, but they did not, even with their “thorough 142 point inspection process that they have never seen misses a thing”. They did not document it or identify it in the car fax report. They also did not document it in their inspection report. In fact, the inspection report said the brakes and rotors were fine. Yes in writing! I reviewed these concerns with the sales person. He said he would go to his sales manager overnight and get back with us in the morning. We said do not call my mom, call me! We also said, do not perform the work on this car if you want to sell it to us, we do not trust your shop now and will perform the work ourselves. We will pay X for the car which allows you to still make at least a $1000.00 margin and you will be relieved of a damaged used vehicle which you now must disclose to other buyers. 2013 Lexus ES350 30plus thousand miles. My mom got a call in the morning saying FLOW was looking at the car. She got a second call that said they had turned the rotors and replaced some pads and that they saw no damage and did it just for customer service. They called again and said, “they knew she wanted the car now let’s do business”. 73-year-old, head of her department, who had asked not to be called, and for the work not to be done. Nice huh! I called the sales guy and said we would not be buying the car for the reasons stated above. He said, let me get my sales manager to call you. (So clearly, they do haggle). When the sales manager called, I started to go through all the reasons stated above and he interrupted me when I said that we would buy the car for what Edmunds said the car was worth plus tax tags and fees (still at least a $1000.00 margin for them). He interrupted me again and said we are a one-price dealer. Clearly, not true, because he called to haggle with me after I told the sales person what we were willing to do. Also not true because they increased the value of the car by doing the work themselves, but decreased the value to us because we don’t trust the shop and we are not going to be shoved into repairs that we asked not to be done. I said, not yelled, that is b word. When you misrepresent the condition of an item for purchase, not only is it fraud, and illegal, but it is actionable. I did not say this aloud. We were still willing to take this now twice repaired car off their hands, and we were willing to make sure they got a margin even after the misrepresentation and the pushy sales tactics, just not for the original stated price as if it was perfect. Now of course I know I should not use the b word but the b word is a common term often used when someone is lying to your face. I did not think I would so easily offend his sensibilities but I did. John Shoaf (sales manager) told me to have a nice day and hung up in my face. I will not do business with this group of dealers ever again and I especially will not trust them to take care of my mom or anyone else I know. More

Rude, Incompetent and unprofessional They have very unprofessional behaviors, incompetent , unpleasant staff, and the service department does not have a clue on what they are doing! Neve They have very unprofessional behaviors, incompetent , unpleasant staff, and the service department does not have a clue on what they are doing! Never use their Services. More

Great Experience! Since I had not purchased a car in 10 years I was not looking forward to the process at all. However, we had a great experience while purchasing a ve Since I had not purchased a car in 10 years I was not looking forward to the process at all. However, we had a great experience while purchasing a vehicle with Mark Rumley. Everything went smoothly and without the pain I was dreading! If you are looking for an experience that is honest, no pressure and easy - go see Mark! More

Loved my experience! Our salesman was Ron Darr. He worked very well to accommodate our wants and went over and above to please us. I will recommend this dealership to all Our salesman was Ron Darr. He worked very well to accommodate our wants and went over and above to please us. I will recommend this dealership to all my friends!! More

Best customer service ever I came in and worked with Dean Sizemore and made the process seamless and painless. He did not sell me a car, he helped me buy the car I wanted! We lo I came in and worked with Dean Sizemore and made the process seamless and painless. He did not sell me a car, he helped me buy the car I wanted! We love it and will definitely buy or next chevy here. More

Great Salesman Went above and beyond! Best salesman I've ever dealt with! Always greeted you with a smile. He also was very business oriented. I will definitely en Went above and beyond! Best salesman I've ever dealt with! Always greeted you with a smile. He also was very business oriented. I will definitely encourage friends to do business with this dealership. Thanks! More

service Spent all day there for an oil change. we were told an hour and a half. Then they told us they needed to replace the brake pads. they could,not perfom Spent all day there for an oil change. we were told an hour and a half. Then they told us they needed to replace the brake pads. they could,not perfom they service because they could not get my tires off. 4:40 came and only the oil was changed More

Finally got what I wanted This was the fourth dealership I had visited and buying a car was becoming a frustrating experience. I had researched the car I wanted and what featur This was the fourth dealership I had visited and buying a car was becoming a frustrating experience. I had researched the car I wanted and what features I wanted as well. I searched the sites and found the car exactly like I wanted. I made contact with the dealership and was told the was there and that I could buy it. I even did the online loan application to make sure I qualified for the car. The first three either gave me the run around or didn't have the car I had asked for once I got there and tried selling me other cars that I didn't want. I agreed to try one more time to buy a car and talked to the salesperson prior to coming to the dealership letting him know my frustration. I arrived at Flow Auto W-S and Mack Fulton greeted me and took information about the car I wanted. I knew the car I wanted and just needed to complete the paperwork for it. I was delighted that when I got there, the car was still there like I had been told on the phone. I took the car for a test drive and was delighted with the car. Having finally found the car I wanted was great. This was my first time purchasing a car on my own and I was glad that I had found what I wanted. Having the car was great in itself however the deal got sweeter when Matt Rowan worked his magic on finding me a super interest rate for the loan. I must say that I felt that I was treated fairly, courteous, and valued at Flow Auto. I have already recommended the business to other family members looking for cars. Thanks for making my first purchase a pleasant one! Malcolm Childress More

Best car buying experience This is one of the best car buying experiences my husband and I have ever been through. I usually dread car buying and having to deal with car sells This is one of the best car buying experiences my husband and I have ever been through. I usually dread car buying and having to deal with car sells people and price haggling but Debra truly made this a great experience for me. She was friendly, helpful, and did her best to make us feel happy and taken care of. She went out of her way to help us find the car we wanted at a great price. We visited 3 other dealers that day and none of them ever compared to the service we received at the flow dealership. I would gladly recommend flow to anyone looking for an easy, stress-free car buying experience! More

Steven Cooke Steven is a awesome salesman.He wanted to sale me a 2014 Cruze RS, in trade for my wife's HHR. Even tho we didn't by the car he was nice ,polite , and Steven is a awesome salesman.He wanted to sale me a 2014 Cruze RS, in trade for my wife's HHR. Even tho we didn't by the car he was nice ,polite , and very knowledgeable about the car. When things was going slow for my wife in the service department all i had to do was call him he got things moving along nicely. I thank you for your time and effort. I will be back to talk trucks when the time comes. Seven Cooke you are the man. More