Flow Volkswagen of Asheville

OK. Did what was needed, but nothing above/beyond. 2nd car I bough there in 5 months due to an accident. Both times they were a bit reluctant to get the exact car I wanted, as it was nothing they had 2nd car I bough there in 5 months due to an accident. Both times they were a bit reluctant to get the exact car I wanted, as it was nothing they had in inventory (specific color and option package on 2016 GTI). They did finally agree to get the car when I stated it was that or nothing. Both times buying it took far too long when picking the car up. The finance person seems to be the constraint on both occasions, even though I had an appointment both times. It took about 3 hours the first time, and well over 2 hours the 2nd time. They were not prepared to handle the refund of the previous cars extended warranty, even though I had specifically discussed this in advance. Found a loose razor blade in the interior apparently left by the detail person. Car was in great shape outside. More

Harmony did the job! Harmony Motors got the vehicle that I requested - 2016 Golf R - and did it very expeditiously. Even though they did not have the vehicle in stock or Harmony Motors got the vehicle that I requested - 2016 Golf R - and did it very expeditiously. Even though they did not have the vehicle in stock or on order, they found the model that I requested, with the options I requested, and got it delivered to me in 4 days from request to delivery! More

Outstanding service They were very courteous and listened well to my issues. They knew me by name when I arrived to pick up my car after being serviced. Overall a great e They were very courteous and listened well to my issues. They knew me by name when I arrived to pick up my car after being serviced. Overall a great experience in customer service. More

Always 5 Star I have always had great experiences with this service center and this visit was no different. Comfortable waiting area, updates on when my vehicle wou I have always had great experiences with this service center and this visit was no different. Comfortable waiting area, updates on when my vehicle would be done. Couldn't ask for more. More

Kept appointments, worked quickly. My experience was just getting a few general items but the appointment started on time, rare with dealers, and the crew worked quickly. Easy process, My experience was just getting a few general items but the appointment started on time, rare with dealers, and the crew worked quickly. Easy process, especially for a dealer! More

Very Satisfied We purchased a Golf around four weeks ago and were very impressed with the showroom and how all helpful all the staff we spoke with and met were. Ms. We purchased a Golf around four weeks ago and were very impressed with the showroom and how all helpful all the staff we spoke with and met were. Ms. Dilts was very knowledge, took time to explain all the features available on the vehicle, showed us all the options that were at the dealership. Our test drive was not rushed and she worked hard to get the monthly payment we desired. We would recommend her and Harmony to anyone thinking of leasing or purchasing a Volkswagen. More

EXCELLENT SERVICE As always, I received impeccable customer service. My car will never be serviced anywhere else. My service consultant was Charles, he is always supe As always, I received impeccable customer service. My car will never be serviced anywhere else. My service consultant was Charles, he is always super nice and answers all my questions. All the service consultants provide excellent customer service and are very knowledgeable about the brand. More

Relaxed, no pressure sales! Great experience. It was nice walking in to a dealership and not having pushy salespeople. Very friendly staff. Did not try to rush you in to buying a car. When we ar It was nice walking in to a dealership and not having pushy salespeople. Very friendly staff. Did not try to rush you in to buying a car. When we are ready to replace our second car we will visit this dealership again. More

Patient, works hard for the sale, created a good experience I began looking for my car online one evening. Another area dealer had the exact car in the exact color and trim level I was looking for, so I put in I began looking for my car online one evening. Another area dealer had the exact car in the exact color and trim level I was looking for, so I put in an inquiry online about the availability and what the price was. Not wanting to eliminate the local dealer so easily I also put in an email to see if perhaps VW of Asheville might be able to locate the vehicle for me. Stephanie Dilts contacted me quickly and went to work with Nate Nunn to find a car for me. In the interim the other dealer was making attractive offers to lure me to purchase their car. Stephanie worked hard for the sale and around the time they were getting ready to pull in a car for me the exact car with the desired trim level and color came in on a truck. Stephanie patiently kept up with me for the solid week it took get the deal done and easily walked us through the purchase process. More

Transparent about cost Good communicatio. Waiting area comfortable. The only problem I encountered was tha Phillips computer was very slow. Staff thru out facility were plea Good communicatio. Waiting area comfortable. The only problem I encountered was tha Phillips computer was very slow. Staff thru out facility were pleasant and helpful. More