Flow Volkswagen of Asheville

Went home without having work done Went in for an oil change, tire rotation, DSG trans service, and 23Y8 Phase 2 Dieselgate service. Vehicle was not taken in when I was told it would be Went in for an oil change, tire rotation, DSG trans service, and 23Y8 Phase 2 Dieselgate service. Vehicle was not taken in when I was told it would be, causing me to be late for other commitments I had made. Price quoted for work was outrageous (found it well over half as cheap at another dealership in the area). Couldn't get the loaner promised me because I didn't have an insurance card despite having a valid policy number on my registration card. This is my first VW automobile and my first VW service experience. Like the car, will never go back to VW of Asheville... More

Rud uncaring people I have been dealing with this dealership for approximately 6 months and find the overall team to be rude and uncaring. They like to patronize people a I have been dealing with this dealership for approximately 6 months and find the overall team to be rude and uncaring. They like to patronize people and give a false sense of presence thinking that is what you want, but not really what you are actually looking for in buying a car. I would seek out other dealerships outside the area of Asheville and drive to Johnson City where they are more friendly and spend time with the customer. More

Fuse box diagram I read my owners manuel and it states to contact your local vw dealership to get a fuse box diagram. For some reason the under hood fuse box doesn't s I read my owners manuel and it states to contact your local vw dealership to get a fuse box diagram. For some reason the under hood fuse box doesn't show what fuse is for which function. I called and they said they dont have one and i would have to bring my car in for a technician to look at it. And we all knows what that means. A service charge!!!!!!! Im just trying to replace a fuse but dont know which one i need to replace since theres no diagram anywhere. I would never trust a dealership who acts this way. Even though i told them the owner manuel states to contact them to get one!!!! More

The licks just keep coming My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon one Monday. We live about 90 minutes away and we both work, so it was around 6 when we arrived. The test drive went fine and I was happy with the car. After the typical haggling, we settled on a fair price and began the process. The "finance guy" was basically a new hire and was very unprofessional and very slow. The first problem was that he ran the wrong credit (mine, instead of my wife's) - which resulted in a hard hit to my credit (despite NOT signing any authorization). The next strike was that because this guy was clueless, he kept yelling across the dealership to our salesman to come help him. The process took literally three hours. The dealership was all but deserted aside from us. We eventually made it out after the business manager had to take over - which he then proceeded to continue to try and upsell us at nearly 9:30 at night. All seemed ok after that... until a few days later a letter showed up in the mail from the bank denying the funding. The finance guy had originally put in a value some $10,000 over selling price in the loan which kicked a rejection the first time (hence some of the stupid long delay). Next up, we get a call three weeks later from the dealership that they screwed up the title paperwork and they need us to fill out new forms. This means that with less than a week left on the temporary tag, we found out the title/tag process had not even begun yet. This failure was blamed on another new hire. London Richardson was a fantastic salesman. The other two guys were some of the most unprofessional people I've probably ever dealt with. When we called (prior to the title mess) to complain, Nate Nunn apologized profusely and even promised to mail us some complementary tickets to the Biltmore - that was a couple weeks ago now and still no sign of those. My take - stay away from these guys. The team there has some diamonds and they have some junk. Our experience was 90% junk with London being the only bright spot. Maybe we just had a perfect storm, but it just keeps rolling on us. We're not even mad anymore, we're just embarrassed for these guys. More

Excellent service This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate wh This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate when dealing with the financial staff. He also explained not only the car’s features but also the limitations to those features. Information that could possibly save my life. I appreciate the respectful, honest approach at VW of Asheville. They have a solid product and let the vehicles sell themselves without the pressure. More

VW Atlas Stopped in here on the way home to TN. We had been looking at the Atlas but weren’t really ready to buy. Zack greeted us and we were immediately impr Stopped in here on the way home to TN. We had been looking at the Atlas but weren’t really ready to buy. Zack greeted us and we were immediately impressed with him and with the loans feel of the dealership. It’s s very well appointed and maintained place. Long story short, thanks to Zack, we drove our new Atlas home to TN that evening. The staff stayed overtime to clean up the car and make the deal. This is s great place and I recommend you stop in and see Zack. He’s top-notch. More

Great Experience! I had a great experience working with the sales department. Song was very friendly, professional and helpful. Thanks for the great service!! Highly re I had a great experience working with the sales department. Song was very friendly, professional and helpful. Thanks for the great service!! Highly recommend this dealership. More

Great buying experience extremely impressed Very pleased with the whole experience the sales associate, London Richardson, did very professional job of presenting the Golf R. The after purchase Very pleased with the whole experience the sales associate, London Richardson, did very professional job of presenting the Golf R. The after purchase explanation of the Car’s features was done very well and the email follow up was quick More

Great dealership Great people to work with. They are quick and efficient and go out of their way fo customer service. This was my first purchase from Harmony. Great people to work with. They are quick and efficient and go out of their way fo customer service. This was my first purchase from Harmony. More

It went well treated very good Everything was great from the time we arrived till we left could not ask for any better . Zach and Tim were very helpful in making this deal happen ve Everything was great from the time we arrived till we left could not ask for any better . Zach and Tim were very helpful in making this deal happen very happy with it. More