Flow Volkswagen of Asheville

If I could remove all the stars on this post I would. This is the worst dealership I have ever been to. The first time I went was for an oil charge and my front end assist light came on. They told me the This is the worst dealership I have ever been to. The first time I went was for an oil charge and my front end assist light came on. They told me the alignment was off and needed to be fixed. I was told it was not covered under my warranty. Only had 10,000 miles on my car at the time. Purchased the vehicle with 11 miles on it. Spent $369.95 to fix. Two days later the light came back on. Started a new job and couldn’t get the time off to fix it again. Second time was for another oil change. Asked them to look at the front end assist again. Schedule an appt at 2 pm Oct 13th. I checked in and was shown the lounge. I was told William will be right with me. 30 mins later he showed up with an iPad to show me a car that was not mine. He asked me if I was aware that my engine light was on. I told him that was not my car and couldn’t have gotten into my car since I still had my car keys. He stated he would fix the information and get back with me. 20 mins go by he told me it was in the shop and they are going to look at it. I was there until 5 pm. I waited 3 hours for a oil change. I was told they couldn’t fix the front end assist since it would take 4 hours to fix on a calibration machine. I scheduled an appt for Oct 10/18/23 at 7:30 am the first appt of the morning. I called 10/17/23 to verify the cost of the fix since it wasn't discussed at the visit. I spoke to a gentlemen named john who told me the information of the wrong vehicle was still under my name for my car. They had my car listed with 65000 miles on it instead of 19000 that was actually on it. I received a call by from William telling me he was sorry and had updated the information correctly. I was told my car was under warranty and it will be covered at 100%. The next day, I dropped my car off. I didn't hear back from the dealership. I called at 1 pm and left a vm. I receive a txt that my car may not be serviced that day even though it has been there since 730 am. I received a call at 2 pm that my car is now not under warranty and I will have to pay $660 to recalibrate my car. I asked him to speak with his service manager and get back with me. I didn’t not receive call back. I went to the dealership at 5 pm to be told that not only did he not speak to his manager that he can’t help me. I left a vm for a service manager and was not given the luxury of a call back. I will never use your dealership again. I will never purchase a vehicle from Volkswagen again. If I have issues with my car I will drive to Spartanburg SC or Kingsport TN then reuse your dealership. I will be filing a complaint with Volkswagen for the service I was awarded at your dealership. I have spoken to several people especially women who feel this dealership discriminate against them. Customer services doesn’t exist with your staff. More

I've wanted a golf for as long as I can remember. I've watched as the golf has evolved and changed. I used to visit the dealership when it was in North asheville and test drive but never felt as comfortab watched as the golf has evolved and changed. I used to visit the dealership when it was in North asheville and test drive but never felt as comfortable as I did with Brendan Burgess who made the difference. Within an hour we had my car picked and details clear. He was open with all questions, even when I texted after hours. If you want a genuine person who will listen and be there with all questions you have go to Brendon. More

Jenny, I really enjoyed working with you. This was actually the best sales experience that I have ever had from our first conversation, the follow-up, great customer service at the dealership. And, th actually the best sales experience that I have ever had from our first conversation, the follow-up, great customer service at the dealership. And, that was the fastest that I ever been processed through the business management office too! Please thank everyone at the dealership for me. Thank you once again for helping me to find my dream car! More

The purchase process on my wife's new Tiguan could not have been more pleasant. Song had everything in order, all paperwork already printed and ready. The vehicle was spotless, and we have been loving our have been more pleasant. Song had everything in order, all paperwork already printed and ready. The vehicle was spotless, and we have been loving our newest addition to our VW family. A big Thank you to everyone at VW Asheville for making buying and servicing such a pleasant experience! More

I bought a car two weeks ago from here, and London Richardson helped me with the process. He is a awesome guy to work with. The whole experience was very smooth. Everything was done with no hold ups, Richardson helped me with the process. He is a awesome guy to work with. The whole experience was very smooth. Everything was done with no hold ups, and he really made a effort to help out in any way he could. I highly recommend this dealership and the people that work here. But, definitely ask for London because he really makes the car buying process easy and takes the time to make sure you feel comfortable with what you're looking for. More

Process was seamless, even from out of state. I got a great truck for a great price, and I am very satisfied. Thanks for your work. great truck for a great price, and I am very satisfied. Thanks for your work. More

My husband and I stopped in to look at a Volkswagen and found one we really liked, our salesman was Benjamin Dockery. He was very helpful answering all our questions. Even though we didn't but the car that found one we really liked, our salesman was Benjamin Dockery. He was very helpful answering all our questions. Even though we didn't but the car that night we would highly recommend Benjamin and the dealership. More