Folsom Chevrolet

I have dealt with this dealer since I bought this car new from him with one exception when GM sent me to another dealer. I was so disgusted with the attitude of the other dealer that I left before I finished from him with one exception when GM sent me to another dealer. I was so disgusted with the attitude of the other dealer that I left before I finished my business and never went back. I met Ron Rosseut when he was working nights around 2003 and was impressed, but did not work with him again until he was assigned to the day shift. I have used him as my primary service consultant ever since. Ron has a friendly outgoing way that makes me comfortable. I believe Ron goes the extra step in seeing that my experience at Folsom Lake Chev. is a positive one. I am one of those people who get very upset the minute I set foot on a car lot. In the past my experiences have been bad. The greeters act like I am stupid, will not listen to what I say, expect me to sit still while the different sales personal run roughshod over me. This also been my experience in shops and parts dept. Folsom Lake Chev. has been a breath of fresh air. It's people set a high standard. I and others whom I have talked to have come accustom to this treatment. More

On March 2, 2011, I scheduled an appointment with Ron to have a diagnostic done on my 2001 chevy camaro Z28. I brought the car in and Ron requested I leave the vehicle overnight in order to hear what the e have a diagnostic done on my 2001 chevy camaro Z28. I brought the car in and Ron requested I leave the vehicle overnight in order to hear what the engine sounded like when first started because he couldn't hear any noises coming from the engine. When I contacted him the following morning he said my engine was totaled and I needed $6,000 for a new LS1 engine. He said he could hear two rods knocking due to neglect by not having enough oil in the car. I told him 'I HAVE ALWAYS HAD THE OIL CHANGED, THAT THE ENGINE HAS NEVER KNOCKED, IN FACT, IT ONLY HAD 77,000 MILES AND I HAVE NEVER HAD ANY PROBLEMS WITH IT. He said you will either have to pay $6,000 or $40,000 for a new car. I asked how long would I be able to drive the car, he said it could blow at any time and to leave the car with him and he will see if he could find a used engine. I became very upset stating I am disabled and on a fixed income and couldn't possibly come up with that kind of money. I decided to pick the car up. When Ron walked me back to the cashier, he told the cashier "She blew up her engine and now she wants to just take it home". I couldn't believe my ears when they brought the car to me. It was knocking so loud, there was metal scraping noises from under the car when I tried to turn the steering wheel. I asked what did they do to my engine!!! Ron didn't respond. I said I would have to have it towed, and Ron said "you might as well drive it, it can't get any worse". I would appreciate it if you could have my engine fixed/use another repairer to fix the problem within 30 days. I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional costs i.e. towing and rental car expenses (I have receipts). The reason for the negative ratings I have given this dealership is my deceased father bought his Silverado Truck at Folsom Chevy and he used to always have it serviced at Folsom Chevy. If he were alive, he would be so disappointed on how I've been treated and how much the professionalism, concern for the customer and the treatment of the customer's vehicles has declined. More

I recently purchased a Nissan Altima from Folsom Chevrolet and I would like to acknowledge the excellent customer service that I received. I was truly impressed by the professionalism, courtesy of Chevrolet and I would like to acknowledge the excellent customer service that I received. I was truly impressed by the professionalism, courtesy of Isaiah Patterson, David Shirley and Becky O'Leary. On my test drive Isaiah was very informative and knowledgeable about the vehicle. He answered my numerous questions with such a positive attitude, that it made me feel at ease. As a result, I was able to really concentrate on the test drive and how the vehicle was performing because I didn't feel rushed. Upon returning to the dealership, I didn't have to wait a long time to finalize the paperwork. I found that Becky O'Leary was also very informative and patient. The manner in which she processed the paperwork was impressive. She was very professional and personable at the same time. The time spent was minimal and considering this was done after work, I was very appreciative.It was so refreshing to be able to enjoy this car buying experience and I would like to personally thank Isaiah, David and Becky!!!! I will proudly recommend others to Folsom Chevrolet!!!! More

I actually called Jake with a specific truck and features in mind. Within hours he had found exactly the one I wanted and got it there the next day. I also gave them the price parameters that I wanted to rem in mind. Within hours he had found exactly the one I wanted and got it there the next day. I also gave them the price parameters that I wanted to remain in and all was done quickly and efficiently. The final sit down with Becky at the financing station was pleasant and friendly as well as professionally done. I will definitely recommend Folsom Chevy to anyone. More

Came in on a Saturday for a test drive. Staff was friendly even though it was late. Worked with Dave who was both friendly and knowledgeable. Called Monday with an offer. Dave worked with me as much friendly even though it was late. Worked with Dave who was both friendly and knowledgeable. Called Monday with an offer. Dave worked with me as much as he could over the phone since I live an hour away from Folsom. We reachied an agreement! Hooray! I told him I couldn't make it down till later that evening. Even though he got off at 2 pm, he still DROVE BACK to the dealership and was waiting for us. After going over some of the paperwork with Dave, we worked with Becky O'Leary. She beamed a radiant smile that was so genuine you knew only the truth was passing through her mouth. I personally felt like she had our best interest at heart. After we finished all the legal paper work, I didn't feel like I was promising my first born. I felt happy! Even though it was around 8:30 pm Dave was STILL waiting to help get me acquianted with my new car. He even helped me set up OnStar, go over all the knobs/buttons, and took a picture with me in front of my new whip! Haha. Thank you for the amazing experience. Will definitely bring my future family business here! More

I ordered a 2011 camaro, so that's why price was N/A rated (MSRP is MSRP no matter where you go). Other than that, things went very smoothly. Sean gave me a test drive, even let me use one of your manua rated (MSRP is MSRP no matter where you go). Other than that, things went very smoothly. Sean gave me a test drive, even let me use one of your manual SS camaros (the used ones were autos). I placed the order and the car showed up 5 weeks later (that's faster than most I've seen). I felt connected throughout the entire order (thanks to gmconnects.com) and the car was delivered as promised. Overall, very well done folsom Chevy. On the other hand, this dealerrater.com is TERRIBLE! Folsom chevy would do better to make their own system. Seriously, I have to register to post what SHOULD BE an anonymous review? Just awful. Anyway, good job Sean & Oscar, thanks again. More

My Fiance and I came in right at closing time on 2/16/11, only expecting to look at vehicle rather than go out on a full test drive. We saw a Tahoe that we liked and asked Jake if we could take a closer look only expecting to look at vehicle rather than go out on a full test drive. We saw a Tahoe that we liked and asked Jake if we could take a closer look. We asked him if we were keeping him from closing and he assured us that we had all the time we needed. He took us for a test drive and was very personable throughout the whole process, answering our questions, telling us about himself and never once did we feel like he was a salesman. Once we got back, we went to talk numbers with Oscar. He was also very personable. He helped walk us through the numbers, worked with us on a price for the car and also my trade-in, to make sure the price worked for us. During the process, we did never felt pressured, we felt that he was being open and honest about everything he was saying. Then comes Roger, the most organized person we have ever met! Even though Roger was working well into his 15th hour of the day, he was very pleasant and happy to be working with us! Roger worked very quickly making the long contract process as short as possible, while still managing to carry on a conversation with us and getting to know us a little bit. Roger was very honest and open when presenting everything to us, which made this part of the process a breeze. All three of them were there until we left (just before midnight). The whole time we were all talking and joking, with us and with each other. The whole process was extremely pleasant for us, talked business when it was needed, and had friendly conversations the rest of the time. Since the sale, I have spoken with Roger and Jake over the phone. They called to follow up with me and make sure we got all the accessories that came with our Tahoe! People always dread car dealerships due to the "pressure" put onto customers by everyone, at Folsom Chevrolet we can actually say we were not pressured at all and had a great experience buying our new SUV! More

Prior to visiting Folsom Chevrolet, my girlfriend and I had visited several dealerships in the last month. Sorry to say I felt I had pretty much wasted my time with them. I have purchased several vehicles had visited several dealerships in the last month. Sorry to say I felt I had pretty much wasted my time with them. I have purchased several vehicles in my time and before going to the dealer I already have an idea what I want how much I’m willing to spend. Well we were on our way to the Honda dealership to lease a Honda civic for my girlfriend. They have a great deal going on right now so it was perfect timing and the price was right. Anyway I suggested we stop by the other dealership to see if they had any specials going on. Well we stopped by the Nissan place first looked around but no one came out to help us for a few minutes and when someone did come out they didn’t know much about the lease program and proceeded to show me a list of vehicles with lease prices. I was like Wow Okay I looked at my girl and said lets go. Well the Chevrolet dealer was right across the street so we decide to stop maybe we would be greeted a little better. As soon as we drove up David Somberg came out to greet us immediately asked us what we looking for, I told him what we were looking for and the price range. No pressure, no one trying to sell us a car that was too pricey. I told my girl this is much more like it, nice guy and he knows his stuff. I'd like to commend David for his professionalism, knowledge and skill. Took his time going over all information, there was never any rush and he made sure we understood everything. He is definitely a people person and his company should be proud to have him as part of their team. I kind of wish I knew someone that was looking to purchase a vehicle I would most definitely send them his way. This man sets the standard and is absolutely superior in his job. Thanks and great job!!! More

I really like how Fred help me pick the perfect car he was going all out to make sure I drove off with a car I really enjoyed .I forgather name but the lady that processed the paper work really was great was going all out to make sure I drove off with a car I really enjoyed .I forgather name but the lady that processed the paper work really was great she explained all the paper and went over everything step by step even though it was late and everybody going home she stayed and work everything out and got us a car . Fred was great More