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Folsom Lake Ford
Folsom, CA
2,471 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,471 reviews
May 31, 2024
James Willis is amazing. He had a flood of people walk in all at once, he remained positive, polite, and courteous to every single person. He always has a smile on his face a He had a flood of people walk in all at once, he remained positive, polite, and courteous to every single person. He always has a smile on his face and always goes above and beyond. The shuttle got backed up as they were down a driver so my son and I could not go to breakfast as planned. While we were waiting for an oil change, James made sure to offer snacks and drinks to keep us comfortable during the wait. He even offered my son his breakfast sandwich. Like I said he goes above and beyond, and this is EVERY time I have come in to Ford. Thank you James for being so amazing. Your kindness and generosity do not go unnoticed. James is the reason I gave 5 stars, some other people who work there could use a little training in customer service etiquette and a simple smile on their face. More
by KATIEPANZICA87
Verified CustomerEmployees Worked With
James Willis
May 31, 2024
Wasn’t considering a lease, nor was I ready for a new car again…but the folks I worked with helped me make the right choices based on MY situation. No pressure, and all the info I needed! again…but the folks I worked with helped me make the right choices based on MY situation. No pressure, and all the info I needed! More
by KATHIMYERS67
Employees Worked With
Anthony Partida, Gayle Blackwell
May 31, 2024
It was an awesome experience. James went above and beyond to help me out. I had an Excellent customer service experience! James went above and beyond to help me out. I had an Excellent customer service experience! More
by SHANUNNA
Employees Worked With
May 31, 2024
Always great customer service, happy staff, upfront and always get me taken care of anytime I need anything, highly recommend always get me taken care of anytime I need anything, highly recommend More
by MATTIESMOTORSPORTS
May 31, 2024
The service person who helped me was great . He was the same person that helped me before. I was unfair rating him last time cause I was more frustrated with multiple recalls and time I was spen He was the same person that helped me before. I was unfair rating him last time cause I was more frustrated with multiple recalls and time I was spending there. He was great last time as well and I appreciate it More
by HODSONTIM
Employees Worked With
May 30, 2024
Exceptional and truly pleasant experience. Jim Z and Jason Fuhs are top class guys, they made every effort to accomplish what they said that they'll do. Kudos to both and the entire service Jim Z and Jason Fuhs are top class guys, they made every effort to accomplish what they said that they'll do. Kudos to both and the entire service department for the great work. Very happy with the entire process. More
by TERRY.MCCLOSKEY
Employees Worked With
Jim Z.
May 30, 2024
Great experience, knowledgeable staff. High recommend this dealership. Jake and Mike made it easy to purchase my vehicle. High recommend this dealership. Jake and Mike made it easy to purchase my vehicle. More
by JESUSANDRADE2723
