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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,487 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,487 reviews

May 14, 2024

Bought car and 9 months later I need a new battery. 500.00 later, and a rental car, I’m a bit surprised. Oil change is one thing but you’d think a new battery would be a standard in a car for sale. W More

by LAURIELOCKHART51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K. A real asset!
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May 17, 2024 -

Folsom Lake Ford responded

I appreciate your feedback. Please feel free to reach out to me if you have any further concerns. I always strive for high standards in our services and value customer satisfaction. Thank you for choosing Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2024

My experience with the Folsom Ford dealership this past weekend was outstanding. The service department technician was outstanding. Went in for an oil change and didn’t have to wait more than an hour outst More

by HARRISONTKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I am thrilled to hear that you had an outstanding experience with the service department at Folsom Lake Ford. Providing efficient and top-notch service is always our priority. I appreciate your recommendation and look forward to assisting you with all your Ford needs in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

K was good at keeping me informed on the progress of all of the repairs and recalls that were performed. More

by ABSHIFLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gatsie
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us at Folsom Lake Ford! I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

The salesman was extremely helpful and answered all of my questions promptly. The dealership was clean and beautiful! All of the staff at the dealership were courteous and professional. More

by DEVINSBUSINESS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Cordero
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May 17, 2024 -

Folsom Lake Ford responded

Thank you so much for the fantastic review! I'm thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's wonderful to know that our salesman provided excellent service and that you found our dealership clean and beautiful. I strive to always be courteous and professional with all our customers. I look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

Customer service was excellent and I was in and out in less than an hour. More

by omatullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Name I can't remember
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review! I'm thrilled to hear that you had a great experience with Folsom Lake Ford and that our team provided excellent customer service. We pride ourselves on efficient service, and I'm glad we could get you in and out quickly. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

The entire staff was fast knowledgeable and pleasant. We were in and out with our trade in and into our new beautiful F250 tremor. Thank you all! More

by ADAMLEE_14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe and Winston
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I am thrilled to hear that you had a great experience with Folsom Lake Ford. Enjoy your new F250 Tremor, and if you ever need anything in the future, don't hesitate to reach out. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

All employees were pleasant and professional. My preventive maintenance was handled quickly and items completed were explained. I was there on the afternoon of April 22, 2024 and unfortunately More

by JKENNEDY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not remember names
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words about your experience at Folsom Lake Ford for preventive maintenance. I'm thrilled to hear that our team was pleasant and professional, and that your service was completed efficiently with clear explanations. I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2024

Salesman was great! As for dealership and finance, I would give 2 out of 5 stars More

by JIVERSON48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott berry
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. We appreciate your kind words about our salesman. We're disappointed to hear about your experience with our dealership and finance team. Please reach out to us so we can address your concerns and ensure your satisfaction. Your feedback is valuable to us as we strive to provide the best service possible. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2024

Our service writer Jim Z did an amazing job of keeping us updated during the repairs. Repairs were completed timely. Very satisfied and highly recommend. More

by NICOLE3LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words, Nicole! We are thrilled to hear that Jim provided you with top-notch service and that your repairs were completed to your satisfaction. We appreciate your recommendation and look forward to assisting you again in the future at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2024

Service requested was done in a efficient and timely manner. Courteous and will to explain the details. More

by 1GUZMANLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford, Lisa! We're delighted to hear that our team provided you with efficient and timely service while being courteous and detailed in their explanations. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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