Folsom Lake Ford

James Willis, at the front / service desk was very helpful. I was able to work peacefully while waiting for my car service to be completed. Overall very pleased with my experience. helpful. I was able to work peacefully while waiting for my car service to be completed. Overall very pleased with my experience. More

Great people to work with, service was timely and waiting room comfortable. The condiments were very good. room comfortable. The condiments were very good. More

Service agent was very informative and helpful. There were no fake charges or anything, and he gave as much specific information as was requested. 10/10 There were no fake charges or anything, and he gave as much specific information as was requested. 10/10 More

Jaye Ford and Greg Nefedov made the experience easy and made you feel cared for. Absolute epitome of customer service. Thank you gents. 100/100. made you feel cared for. Absolute epitome of customer service. Thank you gents. 100/100. More

Louis, my service advisor was very helpful. The recalls on my Bronco were done quickly. The recalls on my Bronco were done quickly. More

Have health with Folsom Lake Ford for the purchase of several cars and always had exceptional service from Kevin Garay in their sales department. Service has also been good as our vehicles go to service several cars and always had exceptional service from Kevin Garay in their sales department. Service has also been good as our vehicles go to service there as well to give us the piece of mind of them being fixed correctly. More

It was a pleasure working with Gayle Blackwell. She made the lemon law by-back process seamless. We were not intending to get another Ford product, but decided to give Ford another chance. We pu She made the lemon law by-back process seamless. We were not intending to get another Ford product, but decided to give Ford another chance. We purchased a 2024 Explorer ST and couldn't be happier. Gayle again made it easy. We financed the purchase through Ford Motor Credit. When we got home, we had second thoughts on the the terms of the contract. We wanted to put more money down and go for a lower interest rate. We contacted Winston in the finance office and he was able to rewrite the contract. We came in the next day and signed the new contract. The entire experience from the Lemon Law turn-in, purchase, and refinance was impeccable. I would be remiss if I didn't give a shout out to Lewis in Service. We put him though the ringer trying to fix the issue with our Ford Edge. Lewis was very patient and always professional during the entire repair process, ultimately leading to the Lemon Law by-back. Thank you Team Folsom Lake Ford! More

I'm new to it - previously had Hondas, so the bar is set high. So far, so good. Longer wait to get logged in, even with an appointment. Very crowded at the service Dept. entrance, but after that it was q high. So far, so good. Longer wait to get logged in, even with an appointment. Very crowded at the service Dept. entrance, but after that it was quite smooth. More

Bridgette is a great service advisor, always keeping my updated and advising me on the best course of action. Appreciate it. updated and advising me on the best course of action. Appreciate it. More

Brigette is the best! She goes over and above to take care of her customers. Ive been working with her over the years and have complaints. She goes over and above to take care of her customers. Ive been working with her over the years and have complaints. More