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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,550 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,550 reviews

May 07, 2024

We have always been happy with the service at Folsom Ford Jay Ford has always very help us with our concerns. More

by ULLAVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
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May 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I am delighted to hear that our team provided you with exceptional service. I truly appreciate your loyalty and look forward to serving you again in the future. Thank you for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 07, 2024

good experience buying a pick up, Looked a long time before we found just what we wanted More

by TAYNAKING4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
we worked with people at the Kia dealership
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May 13, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your recent pickup purchase! I am delighted to hear that you had a good experience and that we had the exact vehicle you were looking for. If you need anything else in the future, please don't hesitate to reach out. Enjoy your new pickup! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 07, 2024

EXCEPTIONAL SERVICE FROM THE PRELIMINARY RESEARCHING OF THE RIGHT VEHICLE , TO TEST DRIVING IN A RELAX ENVIRONMENT, TO ACTUALLY PURCHASING THE VEHICLE . I HIGHLY RATE THIS DEALERSHIP AS A MUST, TO FINALIZ More

by KIMBERLIE3BARTELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Romiez- SALES MANAGER, MARVIN- SALES, ERIC-FINANCE
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May 13, 2024 -

Folsom Lake Ford responded

Thank you for sharing your wonderful experience with us! I am thrilled to hear that you found our service exceptional, from the initial research all the way to the purchase of your new Ford Explorer! It means a lot to us that you felt relaxed and satisfied throughout the process. I am especially grateful for your kind words about Joe, our exceptional sales manager. Your story about him going the extra mile to ensure that you had a smooth transition from your old vehicle to your new one is heartwarming. We take pride in delivering professional service with attention to customer satisfaction, and your feedback reinforces our commitment to providing a positive experience. Thank you for choosing Folsom Lake Ford, and I hope you enjoy many miles of happy motoring in your new Ford Explorer! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 07, 2024

My service appointment was done quickly and completely. The QuickLane service advisor, James Willis, was courteous and professional and answered all my questions. I appreciate the way he took care of my se More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 13, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! I am delighted to hear that James provided you with excellent service during your appointment. I am proud to have him on our team, and we will be sure to pass along your kind words. Your satisfaction is our top priority, and we look forward to serving you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 07, 2024

James in the service department provided the best customer service I’ve probably ever had. More

by andcone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I am thrilled to hear that James in the service department provided you with exceptional customer service. I will make sure to pass along your praises to him. At Folsom Lake Ford, we always strive to provide top-notch service to all our customers. Thank you for choosing us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 06, 2024

This was one of the smoothest car buying experiences we’ve ever had. Thank you! More

by MadisMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Winston
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May 10, 2024 -

Folsom Lake Ford responded

Thank you! I am thrilled to hear that you had a smooth car-buying experience with us. We strive to make every customer's experience exceptional and are delighted that we could provide that for you. Enjoy your new vehicle, and don't hesitate to reach out if you need anything in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 06, 2024

It was a fantastic experience from start to finish. Got a great car. Great service! More

by LYNDASUE17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor, Sales, John, Finance Excellent
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May 10, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Lynda! I am thrilled to hear about your fantastic experience with us at Folsom Lake Ford. Enjoy your great car, and if you ever need anything else, don't hesitate to reach out to us. Thank you again for choosing us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 06, 2024

These were the 7th and 8th cars we’ve purchased from Folsom Lake Ford and Ben and Patrick were by far the best sales and finance person we’ve had. More

by MAURYCOSTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rasmussen for sales and Patrick for finance
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May 10, 2024 -

Folsom Lake Ford responded

Thank you for your loyalty and kind words, Maury! We're thrilled to have assisted you with multiple purchases. Ben and Patrick are indeed exceptional team members, and I am glad they provided you with top-notch service. We look forward to serving you again in the future at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 06, 2024

Kevin was awesome…he deserves a raise. Finance was also good. I hate the haggle. You should price more like CarMax More

by GNOMELAND44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 10, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I am delighted to hear that Kevin provided you with excellent service, and I will be sure to pass on your praises. I appreciate your feedback on the pricing aspect and we will take it into consideration as we strive to enhance our customer experience continuously. If you have any further suggestions or need assistance, please don't hesitate to reach out. We look forward to serving you again at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 06, 2024

Enjoyed working with Sergio in identifying a specific make and model truck. Kept me updated during the entire process. More

by spsmetana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
May 10, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I am thrilled to hear that Sergio provided you with a great experience while helping you find the perfect truck. Keeping our customers informed every step of the way is something we pride ourselves on. I appreciate your kind words and look forward to serving you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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