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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,458 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,458 reviews

March 14, 2024

Very Professional and friendly. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. More

by RONSTINE722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Brigitte. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Loved it, each and every employee I came into contact with was ready and willing to help with any questions I may of had. From the front desk to final step in financing, wonderful experience! More

by MIKE3.5INK
Recommend Dealer
Yes
Employees Worked With
Gayle, Scott jr. and the rest of the team!!
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Mar 20, 2024 -

Folsom Lake Ford responded

Mike, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Lacy is awesome, so personable and funny! It was a great experience, give her a raise! More

by JULIEFIGUEROA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
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Mar 20, 2024 -

Folsom Lake Ford responded

Hi Julie! Thank you for this great review! Lacy is truly an exceptional employee and I appreciate her for giving you a great experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great customer service and professionalism. Conor was very knowledgeable, friendly, and helped us find a much better deal that what we were being offered from other dealerships. More

by MCFARLINJOHN17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat with Finance, Conor Herdt
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Mar 20, 2024 -

Folsom Lake Ford responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Very polite, great customer service, fast and communicated well. Waited in lobby. A recommendation was made for next service. More

by MACKTROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Mack! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

by rayman852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim v
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Jim. If there is anything more that we can do please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great customer service. Lacey, the service advisor was very helpful, knowledgeable and efficient. Great turnaround from when I brought my vehicle in to when I got the call More

by DARLADW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey was a 5 star
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Mar 20, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was helpful, knowledgeable, and efficient! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Service writer was kind and work was done quickly. Recall service appointment was handled timely. More

by MITCH36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback, Mitch! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great people and great service although the wash job was a bit shaky. 😀. Thank you. More

by WINOINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing this great feedback with us. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were mostly pleased with your visit. I will share the information about the car wash with the team, and we look forward to seeing you for your next service appointment! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great service and communication. . They always listen to all concerns and make sure to address every issue. More

by TRAVISFAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
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Mar 20, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Travis. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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