Folsom Lake Ford

Great experience no hasle just real talk no games. Elijah was a great sales rep. Full of energy and respect Elijah was a great sales rep. Full of energy and respect More

Travis was great. Dealership was friendly and process did not take very long. Would buy my next truck here. Dealership was friendly and process did not take very long. Would buy my next truck here. More

I am very disappointed with this dealership. I bought a brand-new F-150, and after only 10 days it started having problems. I brought it in, and they diagnosed it as a faulty starter motor and r I bought a brand-new F-150, and after only 10 days it started having problems. I brought it in, and they diagnosed it as a faulty starter motor and replaced it. About a week later, the exact same issue came back, although it was intermittent. I took the truck back again, and they kept it all day. Later they called and said they couldn't find anything because the problem didn't occur while they had the truck. They told me they could only repair issues they were able to reproduce. They asked me to leave the truck overnight so they could perform a cold start the next morning. I explained that the grinding noise only seems to happen after towing my trailer, so a cold start alone probably wouldn't reproduce the issue. I was willing to leave the truck, but I needed a rental vehicle. They told me that Ford would only cover the rental if they found a warrantable problem; otherwise, I would have to pay for it myself. I spent a lot of money on a brand-new truck, and it has an intermittent metallic grinding noise that was not resolved by replacing the starter motor. Instead of working with me to diagnose the problem, I felt like my concerns were dismissed because the issue could not be reproduced on demand. I understand intermittent problems can be difficult to diagnose, but I expected better customer service and more support from both the dealership and Ford. Unfortunately, I am still driving a truck with an unresolved metallic grinding noise. More

Great customer service during check in and check out, and the service itself was done in a timely manner - especially for a Friday morning. the service itself was done in a timely manner - especially for a Friday morning. More

The service writers are very knowledgeable and polite. Always a smile and friendly greeting each time you visit. Always a smile and friendly greeting each time you visit. More

The dealership experience and service experience was great. I appreciate all the help I received. great. I appreciate all the help I received. More

Eddie Pastor was great to work with! He made the entire car-buying process smooth, easy, and stress-free. This was one of the best car-buying experiences I've ever had. Eddie was profess He made the entire car-buying process smooth, easy, and stress-free. This was one of the best car-buying experiences I've ever had. Eddie was professional, More

I worked with Gary Katz, and the experience was great. He was professional, friendly, and most importantly not pushy. This was my first truck with the dealership. He was professional, friendly, and most importantly not pushy. This was my first truck with the dealership. More

James was personable and friendly, and went out of his way to make sure every detail was covered. He offered a car wash and to vacuum the Cab of my truck. It was more than just an oil change, but a comple way to make sure every detail was covered. He offered a car wash and to vacuum the Cab of my truck. It was more than just an oil change, but a complete check up. In addition, he answered a number my questions about the vehicle. More

I brought my car in, April ask them to do a service on my transmission and they told me nothing was wrong with my transmission 3 months later they tell me I need a new transmission. What if they serviced my transmission and they told me nothing was wrong with my transmission 3 months later they tell me I need a new transmission. What if they serviced my transmission like I ask this may not be a problem. I’m very unsatisfied and I feel they should fix their mistake. More