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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,446 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,446 reviews

January 29, 2024

Luis Legarda is the best! He is always there to take care of me and makes sure I don't get overcharged for anything. Can't say enough good things about Luis... More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with Luis. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My sales guy was Kansas
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Feb 01, 2024 -

Folsom Lake Ford responded

Hi Ricky, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

My service advisor is not great at all. Customer service is not the greatest also. More

by ASHLEY JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Nares
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Jan 31, 2024 -

Folsom Lake Ford responded

Ashley, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Ben is the salesperson who helped me out with my purchase. It was such a pleasant experience that I would definitely recommend him to any friends or family who are in the market for a vehicle. He we More

by pmh7296
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rasmussen, Sales
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Jan 31, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for your wonderful review of Folsom Lake Ford and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

All around great ! We loved working with Zack ! This our second car we have bought from Folsom Lake Ford. More

by JIMANDKATHIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack
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Feb 01, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Honest guys from sales to finance ; provide details information and coverage about extended warranty & instruction on car operations & setup ford connection More

by LE.ANTHONY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron & Kentucky
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Feb 01, 2024 -

Folsom Lake Ford responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

James made this an unforgettable quality service experience from beginning to end and also helped to recover some misplaced keys More

by HANCOCKRICKROGERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Folsom Lake Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

Said the problem with our CarPlay was the cord we used. However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and m More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

They took great care of me when I went out to start my car in the garage, and my battery was dead More

by boogiesinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that our team took care of you! They are a great asset and I appreciate all that they do. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

the service advisor was great and taking care of us Very prompt with information and getting back to us on time top-notch service More

by RANDYRIVERCITYRENTALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

I am truly grateful for this awesome review! I am thrilled that our team was able to take care of you. Everyone is a great asset to our team and I appreciate them for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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