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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,566 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,566 reviews

January 18, 2024

Luis is very helpful and always completely explains any issues pertaining to my car. He also tries to get an appointment as quickly as possible. More

by PAMROBISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jan 24, 2024 -

Folsom Lake Ford responded

Pam, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with Luis was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2024

My hands do not work well. Hard to type. It has taken ten minutes to type this. More

by EUSESOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K helped ;me
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Jan 24, 2024 -

Folsom Lake Ford responded

Thanks for the great rating. I'm pleased that everything went well for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

Service was done as scheduled and in a timely manner so that I was able to wait for the car. More

by CHUCK76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

They provide great service each time we go in. We come all the way from Wheatland because Folsom lake ford provides such excellent service! More

by TLYNNGARCIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Folsom Lake Ford responded

I sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

The service was great and done sooner than expected. Pickup was easy and all the staff was super friendly. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Folsom Lake Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

have dealt with ford dealers in Detroit for 50 years. ...this is by far the best. Fast, friendly, and efficient...Bronco was ready an hour before the estimate. More

by MR.R.J.OLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jan 20, 2024 -

Folsom Lake Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

The service was quick and efficient. The Service Adviser was fantastic!! Very impressed. I liked that the waiting area had individual workstations. More

by CEQUINE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with James. I believe her name was Lacey?
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Jan 20, 2024 -

Folsom Lake Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

This dealership is conveniently right off the freeway with a super friendly staff, to answer all questions. More

by SCOTTQUAM77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Allarea
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Jan 20, 2024 -

Folsom Lake Ford responded

I greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

Lacey is very helpful. She completed all the work as per the work order in a timely manner More

by TAGEN.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Jan 22, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Lacey could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

Friendly, helpful staff. Nick listened to me and addressed all of my concerns. He also communicated with me several times throughout my wait to keep me informed. More

by jaimejust79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 22, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Nick made sure your concern was addressed properly. I look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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