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Folsom Lake Ford

Folsom, CA

4.8
3,701 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 3,701 reviews

February 29, 2024

Quick and efficient. Performed all tasks timely and finished inside of estimated timeframe. Good service More

by HUTCHMAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Folsom Lake Ford has excellent service and their customer service is beyond excellent every time I take any of my three cars there to be serviced I’m always greeted with a smile and the best service . More

by CACOWGIRL94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Folsom Lake Ford responded

I am so happy to hear that your recent visit went so well for you! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

0/10 would not recommend, they will make you promises to fix your vehicle they can’t/don’t keep. I will go out of my way to never go back here. More

by DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Berry Sr.
Mar 05, 2024 -

Folsom Lake Ford responded

I appreciate you taking the time to let us know about your experience, Dawn. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and I would like to learn more. Please contact me so we can address and remedy your concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

The service was excellent as always. Dave and Nick was great as always. Great experience. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin, Nick Sexton
Mar 05, 2024 -

Folsom Lake Ford responded

Linda, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Folsom Lake Ford! If there is anything else we can do for you, please feel free to give me a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

Always takes care of my vehicle! Good communication, great staff. Appreciate the good service from the team. More

by brittbloodworth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I was able to get my vehicle in and out in two hours. I have been very happy with Folsom Lake Ford since we bought this vehicle. More

by JOHNHUNT49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience, John! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I have had the pleasure of using Folsom Ford on many occasions and I can not say enough about how professional, friendly, and kind Brigitte and James are. This Dealership really is a Diamond in the rou More

by VICKI19
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating, Vicki! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I purchased a 2024 F-250 from Folsom Lake Ford and the entire experience was exceptional. Today, as customer service seems to be fading just about everywhere, the service I received at Folsom Lake Ford wa More

by KJROBELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike D'Incecco
Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James Willis and team are the best. Excellent customer service every time. Much appreciated. Thanks, again! More

by shanecalkins12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Mar 04, 2024 -

Folsom Lake Ford responded

Your great feedback truly made our day, Shane! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

Had a great experience purchasing my first truck. The sales person was very helpful and nice. Love my truck. More

by BRETKNUDSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Campagna
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you very much for taking the time to leave us a great review, Bret! I am pleased to hear about your great experience purchasing a truck at Folsom Lake Ford! If there is anything else we can do for you, please feel free to give us a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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