Folsom Lake Ford - Service Center

James Fuh's was excellent! No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to see if a ride option was available, I called the "general" number twice, the call was answered, I could hear voices in the background and I was promptly hung up on. I instead took and Uber to pick up my vehicle. I don't mind finding my own ride, and I certainly don't expect the dealer to provide one, just please have a more simple system in place to request or schedule a ride (or not, if that courtesy is unavailable). Additionally, when I paid for the service at the cashier's station, I was met by two young women who were not particularly friendly. Now let me be clear. Perhaps they were having a very busy or bad day, and I certainly do not expect (or want) my butt kissed, but a friendly greeting and a "thank you" when the transaction was complete would be nice. Again, maybe they were having a bad day, or the previous customer was a bear...I don't know. We all have bad days sometimes. More

The service is always amazing and the people who work there are phenomenal. I always taken care of and that my needs and concerns are listened to. there are phenomenal. I always taken care of and that my needs and concerns are listened to. More

I had sidesteps installed on my new Bronco Badlands. Service advisor James Willis was very friendly and helpful. Service advisor James Willis was very friendly and helpful. More

The staff was helpful, attentive and on point. Even though the car was sold "as is" they fixed an issue that happened after I left the dealership with the car. Even though the car was sold "as is" they fixed an issue that happened after I left the dealership with the car. More

The staff was extremely friendly. My truck was serviced in record time to my satisfaction. My truck was serviced in record time to my satisfaction. More

I had a software recall done on my Maverick. I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have e I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have ever experienced. More

Great communication, good service but check in process is long and painful. Waiting 30 minutes when having an appt is not acceptable. long and painful. Waiting 30 minutes when having an appt is not acceptable. More

Had 40K Service on my '21 Ranger Lariat. Dave Laughlin is my service writer. Does a great job of handling all my requests etc. Dealer's Customer service technology is failing. Went on Dave Laughlin is my service writer. Does a great job of handling all my requests etc. Dealer's Customer service technology is failing. Went online to get appt. NEVER got a response! Had to call Dave directly to set up. More

My 2014 Fusion was due for an oil change. They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, profes They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, professional and friendly. More

Always have had good customer service and very satisfied with the work done in the service department with the work done in the service department More